Manager, Global P2C Change Strategy & Activation

Salesforce; Seattle (WA); Sur place; USD 117 000 - 178 000; Plein temps

Résumé du poste

Salesforce seeks an experienced Change Manager to lead Enterprise P2C change initiatives, guiding people-side change across multiple workstreams and AI-enabled initiatives. You will translate business needs into activation plans, measure adoption, and partner with stakeholders to ensure sustainable transformation.

In this role you’ll collaborate with PMO, DET and business stakeholders to integrate change into broader project plans, leverage AI insights for targeted activation, and drive adoption

Qualifications

• Experience driving change workstreams and P2C processes.
• Ability to apply AI tools to change impact assessments and readiness.
• Proven collaboration across large, matrixed organizations.

Responsabilités

• Lead change management initiatives for medium to large-scale projects with AI-powered solutions.
• Translate business requirements into change impact assessments and controls.
• Identify stakeholders, establish channels, and socialize AI-enabled activation.
• Develop and execute change strategies leveraging AI insights to improve readiness.
• Drive cross-functional engagement and activate change champions with senior leaders.
• Collaborate with PMO, DET and stakeholders to integrate change into plans.
• Support metrics, measure adoption, sentiment, and ROI using analytics.
• Identify themes from feedback and drive continuous improvement.

Connaissances

Change Management

AI Fluency

Stakeholder engagement

Analytical skills

Agile principles

Prioritization

Cross-functional collaboration

Prosci certification

Formation

Degree or equivalent experience

Outils

Claude

Gemini

Slack AI/Slackbot

NotebookLM

Description du poste

Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About

Are you an experienced Change Management professional with Prospect to Cash (P2C) subject matter expertise and a passion for driving transformative experiences? Do you thrive in leading change across multiple workstreams and project phases? Are you also excited about leveraging AI tools and emerging technologies to accelerate change, enable activation, and create more personalized and impactful experiences? The Global P2C Change Strategy & Activation team is seeking a Change Manager to join our P2C Delivery and Activation function. In this role, you’ll work closely with cross-functional Delivery Domains Leaders, DET, Corporate Development, Strategy, and P2C business stakeholders across Salesforce to design and execute strategic change management initiatives. Our mission is to ensure technology solutions effectively address the evolving needs and pain points of Sellers and Operators - enhancing their experience, accelerating adoption, and enabling meaningful business outcomes. As a Change Manager supporting Enterprise P2C Change Programs, you’ll lead the people side of change across a diverse portfolio of organizational and technology initiatives. This includes understanding stakeholder and user needs, gathering and translating feedback into actionable insights, and continuously evolving change and activation approaches to increase engagement, adoption and sustainable transformation.

Supervisory Responsibilities

• This position is an individual contributor role and reports into the P2C Change Strategy & Activation team.

Duties/Responsibilities

• Lead change management initiatives for medium to large-scale projects, ensuring smooth transitions, minimal user disruption, and effective adoption of both traditional and AI-powered solutions.
• Translate business requirements into change impact assessments, incorporating AI-driven insights where applicable and oversee modifications to ensure proper change management control.
• Identify and engage key stakeholders and persona groups, establishing clear communication channels to manage expectations, gather feedback, and highlight how AI-driven capabilities will enhance their workflows and processes.
• Develop and execute change management strategies and plans that leverage AI insights to personalize communications, improve readiness, and maximize the return on investment of initiatives.
• Drive cross-functional engagement by building strong relationships with key impacted persona groups, activating change champions, and aligning with senior leadership helping them understand the value of emerging AI capabilities and their role in sustained adoption.
• Collaborate with PMO, DET and Business Stakeholders to integrate change management efforts into broader project plans to ensure alignment with organizational goals.
• Support experience validation metrics, partnering with Change and Analytics teams to measure engagement, adoption, sentiment, and ROI leveraging AI-enhanced analytics where possible.
• Identify themes and trends across qualitative and quantitative feedback, building dashboards and insights that drive continuous improvement across seller experience and adoption.
• Provide regular updates on activity status to program leadership, collaborating to resolve risks and issues and ensure successful program progression.

Qualifications

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 8+ Experience driving project change workstreams and knowledge of P2C process areas and Agile project principles.
• AI Fluency & Digital Curiosity: Demonstrates strong curiosity for emerging AI tools and the ability to apply them strategically across change management. Confidently leverages tools such as Claude, Gemini, Slack AI/Slackbot, and NotebookLM to accelerate change impact assessments, assess stakeholder and organizational readiness, synthesize feedback and insights, identify risks and trends, and inform targeted activation strategies. Brings a builder mindset, proactively experiments with new AI capabilities, and identifies opportunities to scale the speed, quality, and effectiveness of change.
• Ability to multi-task across workstreams as needed and prioritize tasks based on defined program goals and achievements
• Ability to collaborate and influence cross-functional teams in a large, matrixed organization
• Change Management certification or equivalent experience (i.e., Prosci certified)
• Analytical skills to drive insights from data and measure the impact of change and engagement programs at scale

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that is inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.