Manager - Global e-Commerce & Social Commerce (CeraVe DMI)

L'Oreal USA, Inc; New York (NY); On-site; USD 98,000 - 140,000; Full time

Benefits offered by this job

Hybrid work policy

Medical, Dental, Vision

401K, Pension

Paid time off & holidays

Performance & learning programs

Employee discounts

Job summary

L'Oréal USA, Inc is seeking a Manager for Global eCommerce Content & Social Commerce (CeraVe DMI) based in Hudson Yards, reporting to the Director, Digital. Lead and execute launch eComm shoots, develop PDP content, and shape worldwide e‑commerce strategies including SAPMENA.

You will oversee asset development, manage agencies, coordinate with cross-functional teams across markets, and inspire a team to deliver compelling e‑retail content for CeraVe.

Qualifications

• Bachelor's degree in marketing, communications, or business.
• 4–7 years in e-commerce/e-retail and content creation for a brand.
• Experience with skincare/healthcare brands preferred.
• Able to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication; medical tone a plus.

Responsibilities

• Own and execute launch eCommerce shoots ensuring PDP content captures the Golden Rule.
• Develop and evolve eCom content to outperform competitors.
• Define worldwide e‑commerce strategies including SAPMENA.
• Lead and wireframe social commerce content for platforms like TikTok Shop.
• Oversee asset development, timelines, and vendor management.
• Coordinate with cross-functional teams across markets and agencies.

Skills

E-commerce experience

Content creation

Vendor management

Cross-functional collaboration

KPI reporting

Time management

Education

Bachelor's degree

Job description

Job Title Manager - Global eCommerce Content & Social Commerce (CeraVe DMI)

Division: LDB

Location: Hudson Yards

Reports To: Director, Digital

Who We Are:

As the #1 Dermatologist-Recommended Skincare Brand in the U.S, CeraVe is a leader in mass medical skincare. At CeraVe, we believe that everyone has a right to healthy skin and are on a mission to provide therapeutic and accessible skincare to every person in the world. CeraVe has grown by leaps and bounds and joined became a billionaire brand in sales. The brand has also been named by AdAge as one of the hottest brands in America in 2023. And, was featured among some of the hottest brands as it relates to Gen Z in a Business Insider article.

What You Will Learn:

• E-com Photoshoots: own & execute all new launch eComm shoots ensuring Golden Rule PDP content is captured
• Evolve eComm Content: Looking at competitive brands on how we can continue to improve and evolve our content to meet our consumers

• Strategy: develop e-com strategies Worldwide -including Europe and Emerging Markets (SAPMENA)

• Social commerce: develop frame & content for emerging and innovative SoCom platforms, specifically TikTok Shop including PDP content & affiliate briefs based on social insights
• E-com animations (asset packs related to tentpoles & activations of these, China events, US events), transactional media content development, A&I Briefs
• Develop specific assets for e-com : tutorials, derm holding products, still life, etc.
• Assortment: e-com assortment strategy (heroes, formats, exclusive hard packs)
• Guidelines : develop the e-retail guidelines in partnership with C&C team and our artistic director + understand the needs directly with the Zones and countries --> Banners, brand page, PDP, email, sms.
• Upload process : Ensure that all our assets are on opera -L'Oreal digital asset manager plateform- and well organized.
• Agency management and driving day-to-day operations
• Oversee day-to-day management of e-com assets development, timelines, deliverables, etc.
• Coordinates and builds strong relationships with cross-functional teams - marketing, medical, and countries
• Working with countries to implement e-com and e-retail assets, etc. including China
• Ability to inspire and manage a team to deliver the successful end result

What We Are Looking For:

Required Qualifications:

• Bachelor's degree required, preferably in communications, marketing or business
• 4 - 7 years of experience in e-commerce/e-retail/Amazon, and content creation-for a brand(s) (in-house and/or agency)
• Skincare experience and interest in fields related to health/healthcare, beauty and dermatology strongly preferred
• Self-starter able to adapt quickly to changes in priorities and multi-task multiple projects
• Able to prioritize and manage time effectively, and to balance competing demands and priorities in a very fast-paced environment
• Strong communication and collaboration skills
• Excellent problem-solving ability
• Professional and diplomatic style with a positive manner, attention to detail and a 'can do' attitude
• Excellent written skills
• Ability to write in a medical tone of voice preferred
• KPI reporting/analysis experience required
• Ability to manage multiple vendors and work with business partners on innovations

What's In It For You:

• Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level).
• Competitive Benefit Package(Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy(3 Days in Office, 2 Days Work from Home)
• Flexible Time Off(Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities(Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups(Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are anEqual Opportunity Employerand take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting[emailprotected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.