Manager FS – Customer & Sales (Distribution Network

BDO International Limited; Town of Belgium (WI); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Access to training courses

Focus on wellbeing

Team spirit and atmosphere

Competitive salary package

Job summary

BDO International Limited is looking for a Manager FS to support clients in the Financial Services sector in optimizing their distribution networks and strategies. The ideal candidate will have over 5 years of business transformation experience, a customer-centric approach, and strong analytical and project management skills. You will work in a dynamic environment with a focus on teamwork and impact, offering flexible working and various training opportunities.

Qualifications

• 5+ years of experience in business and transformation within management consulting or financial services.
• Fluent in Dutch or French, with proficient knowledge of the other language, and proficient in English.
• Strong communication skills across languages.

Responsibilities

• Advise clients on refining commercial strategies.
• Develop and execute strategies to optimize distribution networks.
• Lead end-to-end commercial transformation initiatives.
• Analyze data to assess customer experience.
• Collaborate with teams to understand client needs.
• Monitor performance of sales organizations.
• Provide training and support to internal stakeholders.
• Drive business development through engagement.
• Recruit and mentor junior team members.
• Contribute to strategic priorities of business practice.

Skills

Business transformation expertise

Customer-centric approach

Analytical skills

Project management experience

Job description

Looking for a job where you get to support clients in the Financial Services sector with their transformation projects, specifically in investments? Are you someone who thrives in a dynamic environment, collaborating with stakeholders to drive impactful outcomes? Join our team at BDO, where your expertise in investment advisory, portfolio management, and wealth management can make a real difference!

What will you be doing?

As a Manager FS – Customer & Sales (Distribution Network) at BDO, you'll play a crucial role in aiding financial institutions with projects related to their human sales channels. While we won't oversell the job or our company, we can promise you an environment where your skills are valued, your growth is supported, and your impact is tangible. Join us and be part of a team that focuses on pragmatism, teamwork, and delivering real results.

What will you be doing?

• Advice clients on refining commercial strategies across diverse domains, including accounts, cards, payments, lending, investments, and (non)-life insurances, targeting retail, business, corporate, or private banking segments.
• Develop and execute strategies to optimize the distribution networks, aligning with overall objectives and client needs, covering branches, relationship bankers, independent agents, brokers, vendors, and remote sales teams.
• Lead end-to-end commercial transformation initiatives, managing project, risk, and regulatory compliance, while evaluating budgets and facilitating knowledge sharing.
• Analyze data to assess customer experience and distribution network, recommending adjustments or new initiatives to bridge identified gaps.
• Collaborate with front-office, middle-, and back-office teams, alongside product management and marketing, to understand client needs and gather feedback for product development and enhancement.
• Monitor performance of sales organization or financial products, analyze key performance indicators, and identify areas for optimization.
• Provide comprehensive training and support to internal stakeholders, ensuring a thorough understanding of new products and services.
• Drive business development through proposal preparation, service offering presentation, client engagement initiation, and account management.
• Recruit, mentor, and evaluate junior team members, fostering growth across various client engagements.
• Contribute to strategic priorities of the business practice in the customer & sales domain by identifying market trends, refining value propositions, and defining go-to-market campaigns.

What do you bring to the table?

This job is definitely for you if you …

• Proven Track Record: with 5+ years of experience in business and transformation within management consulting or financial services, you possess extensive knowledge of industry-specific products, needs, and distribution networks, including branch footprint, remote sales teams, and broker or vendor partnerships.
• Customer-Centric Approach: prioritizing understanding customer behaviors, preferences, and pain points, you craft and refine customer journeys to enhance overall customer experience and loyalty.
• Analytical Skills: proficient in analyzing market trends, assessing product or sales performance, and driving data-driven decision-making, including comprehensive market research, competitor analysis, and financial modeling.
• Strategic Vision: adept at conceptualizing and executing commercial strategies, you resolve complex business challenges, while ensuring alignment with overarching business goals and staying updated on industry trends.
• Project Management Expertise: experienced in directing and supervising business or transformation projects, you lead cross-functional teams with close collaboration among various departments to ensure successful outcomes within budget and timeline.

Language Proficiency: fluent in Dutch or French, with proficient knowledge of the other language, and proficient in English, you possess strong communication skills across languages

What do we bring to the table?

According to our own colleagues, it’s got something to do with the great team spirit and atmosphere within our organisation and the focus on their wellbeing… But hey, just take a look for yourself at what we got to offer

• Culture: you will join a team of experts who encourage respect, diversity and teamwork
• Development: you decide the direction of your career, and we support you where necessary.
• Impact: from day 1 you will be given responsibility, with support from your team.
• Growth: you get access to a whole range of training courses through our BDO Academy.
• Network: you can work on different projects and clients, across business practices.
• Flexibility: you choose where you work with flexible working hours.
• Wellbeing: your physical and mental health is important to us.
• Proximity: you work in an open culture, so feel free to speak to anyone, at any level.
• Salary: you receive a competitive salary package with interesting benefits.
• Sustainability: you work within a company with an integrated sustainability policy.