Manager, Fraud Operations

Ramp; New York (NY); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking a Fraud Operations Manager to lead a team of Fraud Operations Specialists, optimizing detection and prevention strategies across Ramp’s products. You will balance people management with process engineering, prioritizing development and collaborating with cross-functional teams to implement policies and tooling.

You will harness data and analytics to drive improvements, respond to incidents, and educate customers with best practices for fraud prevention.

Qualifications

• Minimum 8 years in risk management including account takeovers and fraud in payments.
• Minimum 2 years building and managing teams.
• Strong process development and improvement background.
• Investigative and critical thinking abilities.
• Excellent written and verbal communication skills.
• Experience integrating AI into daily work.
• Experience in cards, payments, invoices, lending, or related industries.

Responsibilities

• Manage and build a team of Fraud Operations Specialists handling alerts, investigations, and funds recovery to meet SLAs.
• Understand Ramp’s risk policies across products and transactions.
• Partner with Product, Engineering and Data Science to build risk tooling.
• Collaborate with risk strategy to enhance policies and procedures.
• Use data analytics to prioritize solutions for efficiency.
• Research fraud trends to improve decisioning systems and policies.
• Coordinate incidents with on-call duties and handle escalations.
• Work with Customer Support to educate on fraud prevention and social engineering.

Skills

Fraud risk management

Team building

Process development

Investigative thinking

Communication skills

AI in workflows

Payments & fraud domains

Tools

Zendesk

Retool

Job description

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

Ramp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products, enabling Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking, and planning. You will utilize data and analytics to lead an efficient team, identify opportunities for improvement, prioritize development, and collaborate with cross-functional teams to operationalize policies, develop tools, and infrastructure that best support Ramp’s operations.

What You'll Do

• Manage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right sized coverage and meeting service level agreements (SLA)

• Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products

• Partner with Product, Engineering and Data Science teams to build best in class risk tooling to increase operational efficiency

• Partner with risk strategy teams to create a closed loop process to enhance policies and procedures

• Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency

• Research emerging fraud trends to innovate on Ramp's decisioning systems and policies

• Help coordinate and respond to incidents through on-call duties as needed – in addition to customer escalations or sensitive case handling

• Partner with Customer Support to educate and create awareness on fraud prevention best practices, identifying social engineering attempts, and support customers

What You Need

• Minimum 8 years of experience in risk management including account takeovers and a broad range of payment related fraud

• Minimum 2 years of experience building and managing teams

• Strong background in process development and improvement

• Investigative and critical thinking skills

• Excellent written and verbal communication skills

• Experience integrating AI into your daily work

• Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries

Nice-to-Haves

• Experience with Regulation E, NACHA & Visa Core rules and regulations

• Experience with Zendesk and Retool

• Experience in high growth startups

Benefits available to all full-time Ramp employees (Global)

• Flexible PTO

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Relocation expense coverage to NYC or SF (if needed)

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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