Manager Franchise Performance- Baton Rouge

Franchise World Headquarters, LLC; New Orleans (LA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway is seeking a Manager Franchise Performance to oversee operations and growth of multiple franchise locations within a defined territory. You will manage franchise relationships, communicate strategic direction, and partner with franchisees to drive performance and profitability across the portfolio.

Responsibilities include analyzing data, monitoring KPIs, and developing training programs, with travel to visits and collaboration with cross-functional teams to drive growth.

Qualifications

• Bachelor’s degree or equivalent experience; 5+ years in multi-unit management.
• Certificate programs in Franchise Management, Food Safety, Food Handling, Hospitality are a plus.
• Strong communication, analytical, and financial acumen; ability to travel regionally.

Responsibilities

• Oversee operations and growth of multiple franchise locations within a defined territory.
• Manage franchise relationships and communicate strategic direction to drive performance and profitability.
• Partner with franchisees to meet KPIs, standards, and operational goals; develop training and evaluations.

Skills

Leadership

Communication

Analytical skills

Project management

Travel flexibility

Education

Bachelor’s degree or equivalent experience

Franchise/Business-related certificates

Tools

Microsoft Office

Smart Sheets

FranConnect CRM

Job description

Manager Franchise Performance

Territory: Baton Rouge

Candidates must reside in or within commuting distance to Baton Rouge, Houma, or Lafayette areas

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why join Subway

Subway is committed to continuous improvement in our lives, our businesses, and our planet. Our purpose centers on fueling healthy businesses and healthier lives as we contribute to the Transformational Journey we are on together.

About the Role

Reporting to the Director, Franchise Performance (DFP), the Manager Franchise Performance (MFP) oversees the operations and growth of multiple franchise locations within a defined territory. The MFP manages franchise relationships, communicates the strategic direction, and partners with franchisees to drive restaurant performance and profitability across the portfolio. This role ensures adherence to Subway operations requirements and brand standards, communicates expected performance levels relative to KPIs and metrics, and supports franchisees in meeting operational and financial goals. The MFP analyzes data, monitors KPIs, and may develop training programs, conduct performance evaluations, and collaborate with other departments to drive growth. The MFP also works with the DFP to identify consolidation or expansion opportunities within the market.

Responsibilities include but are not limited to:

Drive Performance

• Foster and maintain positive relationships with franchisees; act as a business consultant and advisor on operations, finances, and business execution. Conduct regular assessments to uncover growth potential and opportunities.
• Review restaurant operating reports and audits; analyze data and collaborate with franchisees to determine solutions. Assess performance against policies and procedures, and provide tailored guidance on improvement.
• Drive accountability to achieve restaurant and territory objectives. Set goals with franchisees based on KPIs, programs, and standards to promote profitable sales, customer traffic, and increased average check size.
• Provide guidance on operational and food safety during monthly visits within the territory; document compliance, identify opportunities, and offer recommendations for improvement after each visit.

Building Relationships

• Provide direction and guidance to franchisees on restaurant operations, new products, programs, and openings. Ensure initiatives, including product launches, technology advancements, process improvements, marketing campaigns, and upgrades, are executed to drive sales growth.
• Coach and motivate franchisees at the portfolio level; build productive relationships with franchisees, territory teams, and Subway employees through in-person and virtual interactions, meetings, and trainings.
• Support franchisees in driving employee engagement and guest experience to increase traffic and loyalty.

Development

• Assist the DFP and cross-functional teams with the development of new restaurants, ownership transfers, and remodels within the territory. Coordinate with Development to confirm readiness to open and document progress with photos as needed.
• Share information with the DFP and MUO teams about existing owners and growth potential; provide guidance and training during ownership transitions.
• Attend company and industry events to stay informed about trends.

Self-Development

• Engage in designated training programs to enhance knowledge and skills. Participate in scheduled training and sessions (e.g., University of Subway, Cascade Training, Monthly Business Reviews) and travel occasionally for training as needed.

Qualifications

• Bachelor’s degree or equivalent experience with 5+ years in a multi-unit management role.
• Certificate programs in Franchise Management, Food Safety, Food Handling, Hospitality, or related areas are a plus.
• 5+ years of experience in Franchise Management with a track record of driving growth and profitability.
• 3+ years of restaurant experience preferred.
• Strong goal-setting, multi-tasking, and problem-solving abilities; able to work independently and as part of a team; effective communication with diverse stakeholders.
• Financial analysis, data interpretation, and attention to detail;熟悉 with regulatory compliance; proficient in Microsoft Office, Smart Sheets, and CRM software (FranConnect).
• Willingness to travel regionally; flexible schedule including evenings and weekends.
• Valid driver’s license, clean driving record, and reliable personal transportation.

What We Offer

• Insurance Plans (Medical/Dental/Vision/Life)
• 401k
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• Many More

Actual pay is determined based on various job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.