Manager, Food & Beverage

Great Wolf Lodge; Grand Mound (WA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Annual bonuses

Paid Time Off

Job summary

Great Wolf Lodge is seeking an experienced Food & Beverage Manager to lead daily operations across restaurants, bars, quick-service outlets and banquets. You will ensure guest satisfaction, staff engagement, safety, and profitability while maintaining brand standards for food safety and sanitation.

Responsibilities include hiring, training, scheduling, coaching, and coordinating with culinary and purchasing teams to control costs and waste.

Qualifications

• Minimum 1+ years leadership experience in food & beverage operations.
• Bachelor’s degree in hospitality or related field preferred.
• High School diploma or equivalent required.

Responsibilities

• Oversee daily operations of lodge restaurants and bars, quick-service outlets and banquets.
• Ensure food safety, sanitation and brand guidelines across venues.
• Schedule staff, train and coach Pack Members; enforce policies.
• Monitor costs, inventory, and vendor relations to meet KPI goals.
• Collaborate with Culinary and Purchasing teams to manage par levels and waste.

Skills

Leadership

Staff scheduling

Customer service

Food safety

Budgeting / cost control

Communication

Education

Bachelor’s degree in hospitality

High School diploma

Tools

POS systems

Microsoft Office

Payroll systems

Job description

Pay: $80168 per year - $80168 per yearThe Lodge Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager’s key responsibilities include upholding brand standards in food safety/sanitation, cleanliness, staff scheduling & preparedness, training, inventory and guest service/presentation. The Food & Beverage Manager oversees multiple operations including restaurants, bars, quick-serve outlets and banquets in conjunction with fellow F&B Managers.Essential Daily Duties & Responsibilities:As assigned, oversees and takes ownership of the daily functions of the lodge restaurant and bar, quick service and daily functions of the lodge banquet operations per brand guidelines, completing all tasks necessary to achieve monthly KPI goals. Ensure all areas are strategically prepared for timely, thorough and profitable guest service interactions.Assists F&B leadership in achieving operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.Actively participates and follows up in the proficient hiring, training, scheduling, coaching, and counseling, of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook.Ensures compliance of Pack Member participation training courses in Great Wolf University.Supports frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction.Partners with other F&B Leaders with supervising the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards.Assists in each functional area during peak demand times as needed; to include all guest-facing roles in restaurants, bars, quick-service outlets and banquets.Partners with the Culinary and Purchasing Teams with storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols.Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste.Ensures all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with the daily/weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits.Works with other F&B Leaders and HR to ensure timely and accurate execution of scheduling and payroll activities.Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels.Participates in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained.Conducts department pre-shift meetings and service audits at designated timelines; course-correct service components as needed to ensure guest satisfaction scores and company standards are achieved.Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections.Basic Qualifications & Skills:High School diploma or equivalent experienceMinimum of 1+ years leadership experience in food & beverage, organizing a team for optimal customer serviceMust be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as neededExperienced in driving business, revenue, control cost, guest satisfaction and employee engagementDemonstrated experience leading teams to achieve/exceed goalsStrong attention to detail and time management skillsComprehensive knowledge of food and beverage preparation, service standards, guest relations, and etiquetteDesktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS)Successful completion of criminal background check and drug screenHighly proficient with food safety and sanitation practices, rules and regulationsDesired Qualifications & Traits:Bachelor’s degree in hospitality, business, or related fieldPreferably 2 years in a similar roleManager-level certification from nationally accredited food safety training programManager-level certification from nationally accredited alcohol awareness & safety training programEffective communication and ability to resolve conflict; Proven teamworkTraining and/or experience with hands-on kitchen and bar equipment maintenancePrior management experience in hotel/resort industryStrong analytical skills – Understand and react appropriately to key business indicatorsPrior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. – Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans)Physical Requirements:Able to lift up to 30 lbs.Able to bend, stretch, and twistAble to stand for long periods of timeEstimated Salary Range:$80168 per year - $80168 per year annual base salaryAn employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.