Manager - Field Service

Socket.dev; El Paso (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Wesco International, Inc. seeks a Manager – Field Services to lead multiple customer-site projects, ensuring timely completion and adherence to contracts. Role requires heavy equipment operation and geographic mobility to relocate per project needs.

Responsibilities include supervising field staff, driving productivity and quality, monitoring metrics, and maintaining inventory accuracy while developing efficiency improvements. Travel up to 25% is required.

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred.
• Forklift certification required; OSHA 10 and OSHA 30 preferred.
• 5 years of heavy equipment operation (forklift certified).
• 5 years of supervision experience in a construction environment.
• Strong knowledge of inventory control processes.
• Strong time management skills.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Ability to understand and follow verbal and/or written instructions.
• Ability to operate hand and power tools and equipment.
• Must be geographically mobile and willing to relocate based upon customer projects.
• Ability to anticipate and prepare for customer needs is preferred.
• Ability to travel up to 25%.

Responsibilities

• Supervises, coordinates, or schedules activities of the field service staff
• Directs achievement of performance objectives related to productivity, quality, service, and safety.
• Monitors workflow metrics and take corrective action as needed.
• Balances staff across various projects for fluctuating requirements.
• Ensures that all procedures are observed, implemented, enforced, and training is provided when necessary in the processing of all transactions.
• Safeguards inventory assets of the company maintains integrity of all transactions and maintains overall inventory accuracy above 99.5%.
• Maintains positive employee relations and morale while enforcing discipline as required.
• Travels to customer’s site as needed for equipment start-up, customer training, service issues, problem trouble shooting, and related service issues.
• Develops best practices and standard tools to improve operational efficiency.

Skills

Heavy equipment operation

Supervision

Time management

Communication skills

Interpersonal skills

Mobility/relocation

Travel readiness

Education

Bachelor’s degree preferred

High School diploma or equivalent

Tools

Forklift certified

OSHA 10

OSHA 30

Job description

As the Manager – Field Services, you will lead, direct, and execute the operational objectives of multiple projects to ensure timely completion of large projects in accordance with the customer contract, and must be skilled in heavy equipment operation. You will typically be assigned to multiple locations and multiple customers and must be geographically mobile and willing to relocate based upon customer projects.

Responsibilities:

• Supervises, coordinates, or schedules activities of the field service staff
• Directs achievement of performance objectives related to productivity, quality, service, and safety.
• Monitors workflow metrics and take corrective action as needed.
• Balances staff across various projects for fluctuating requirements.
• Ensures that all procedures are observed, implemented, enforced, and training is provided when necessary in the processing of all transactions.
• Ensures timely and accurate completion of all customer and inventory transactions.
• Safeguards inventory assets of the company maintains integrity of all transactions and maintains overall inventory accuracy above 99.5%.
• Maintains positive employee relations and morale while enforcing discipline as required.
• Monitors workflow, work completed, error rates and related metrics and takes appropriate action when required.
• Fosters environment of continuous improvement in all aspects of the operation.
• Implements cost reduction initiatives where necessary.
• Travels to customer’s site as needed for equipment start-up, customer training, service issues, problem trouble shooting, and related service issues.
• Develops best practices and standard tools to improve operational efficiency.

Qualifications:

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• Licenses/Certificates/Designations – Forklift required; OSHA 10 and OSHA 30 preferred
• 5 years required of heavy equipment operation (forklift certified).
• 5 years required of supervision experience in a construction environment.
• Strong knowledge of inventory control processes.
• Knowledge of electrical, construction, or mechanical products.
• Strong time management skills.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Ability to understand and follow verbal and/or written instructions.
• Ability to operate hand and power tools and equipment.
• Must be geographically mobile and willing to relocate based upon customer projects.
• Ability to anticipate and prepare for customer needs is preferred.
• Ability to adapt to changing situations and to perform multiple tasks simultaneously is preferred.
• Ability to travel up to 25%

Working Environment:

• Outside Sales – Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities. Driving may be required for an extended period of time with frequent stops and starts. Can be exposed to outdoor weather conditions.
• Outdoors – Work is generally performed in an outdoor environment, but employee may periodically work in a general office or warehouse. Is exposed to all weather conditions including heat, cold, wind, and moisture.

Physical Expectations:

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.
• Employee required to walk long distances repeatedly throughout the day.
• Employee required to climb ladders.
• Employee required to use hand tools.
• Employee uses heavy machinery (e.g., forklift, etc.)

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.