Manager, Field Service

RXinsider LTD.; Dallas (TX); On-site; USD 101,437 - 152,152; Full time

Benefits offered by this job

401(k) plan

Tuition reimbursement

Job summary

B. Braun Medical Inc. is seeking a Field Service Manager to train and supervise mobile repair technicians responsible for on-site repairs of surgical instruments and related devices. Focus on consistent repair quality, ethical service, and driving repair sales.

The role requires recruiting technicians, managing budgets, and coordinating with hospitals. Travel will be 40%–70% to client sites and clinics, with emphasis on safety, OSHA compliance, and customer service excellence.

Qualifications

• Ability to recruit and select qualified technicians for open positions.
• Excellent customer service and communication skills with an emphasis in sales.
• Must be willing to travel 40% to 70%.
• Strong problem solving ability.
• Strong coaching and management skills
• Ability to work with computer programs specifically excel spreadsheets.
• This position requires handling instruments that may be contaminated; OSHA compliant.

Responsibilities

• Manages and ensures training of Mobile Repair Technicians for on-site repairs, ensuring consistency in service quality.
• Coordinates with technicians to schedule repairs at hospitals to maximize productivity.
• Drives incremental revenue through development of maintenance programs for customers.
• Ensures billing practices align with company policies and ethics.
• Manages field technicians' budget and coverage for regions.
• Recruits and hires mobile repair technicians and maintains spare part inventory.
• Oversees quality control and reports KPIs monthly.

Skills

Tech recruitment

Customer service

Travel 40-70%

Coaching

Problem solving

Excel

Education

Associates Degree

5 Years Field Service Manager/Supervisor experience

Customer facing hospital/healthcare

Job description

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com

Position Summary

Manages and ensures training of field based repair personnel for on-site repairs of surgical instruments, containers and related medical devices in a timely manner with an emphasis on consistency in repair quality, maintaining Aesculap’s reputation as an ethical supplier of services and increasing repair sales.

Responsibilities: Essential Duties

• Manages and ensures that all Mobile Repair Technicians receive all necessary training, ensuring consistency in service delivery, spending approximately 1 week (or more if necessary) with each technician every 6 months.
• Ensures consistent quality repairs on instruments within a specific turn-around time.
• Works with technicians to coordinate the scheduling of repair work at hospitals in order to maximize their productivity.
• In conjunction with Regional Sales Director, drives incremental revenue through the development of maintenance programs for customers.
• Ensures billing practices are consistent with company integrity and ethical practices.
• Coordinates with ATS Director to ensure consistency in quality between National Repair Center field based repairs.
• Works with the Regional Sales Directors to ensure coordination of efforts between sales and technical staff.
• Identify, develop and report monthly KPI’s (key performance indicators) related to meeting customer expectations, technician productivity, revenue growth and other identified KPI to support operational execution.
• Manages field based repair technicians’ budget.
• Ensures or provides coverage for regions when regular technician is on leave or when position is vacant.
• Recruits and hires mobile repair technicians.
• Works with technicians to ensure proper spare part inventory levels.
• Ensures proper maintenance, lease agreements and registration of mobile vehicles.
• Develops productivity improvements and tracks performance of employees.
• Performs quality control process checks to ensure a high standard of quality.
• Provides calculated commission amounts to Finance for payment.
• Must comply with applicable ISO and FDA regulations as stated in Quality Manual
• Must embody the Company’s Vision, Mission and Values
• Other duties may be assigned

Salary Range

Salary Range: $101,437-$152,152

Expertise: Knowledge & Skills

• Ability to recruit and select qualified technicians for open positions.
• Excellent customer service and communication skills with an emphasis in sales.
• Must be willing to travel 40% to 70%.
• Strong problem solving ability.
• Strong coaching and management skills
• Ability to work with computer programs specifically excel spreadsheets.
• This position requires the handling of instruments that may have been contaminated by blood or other bodily fluids. In compliance with Occupational Safety and Health Administration (OSHA) regulations, Aesculap will provide a safe working environment for all employees.

Supervisory Responsibilities

• Determines organizational objectives, interprets company policy, and delegates assignments to appropriate individuals as required.
• Manage a P&L

Preferred Qualifications

• Associates Degree
• Computer Skills
• 5 Years of Field Service Manager/Supervisor experience
• Customer Facing experience-hospital/healthcare

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

It is an essential function of this position for an employee to be present and in-person at the physical site(s) of our customers and potential customers. Many of our customers and potential customers are in clinical settings, including, but not limited to, hospitals, clinics, and other health care clinics (hereinafter, “Healthcare Customers”). Many of our Healthcare Customers require outside vendors like us to present proof that they have certain requisite vaccinations and immunizations, including, but not limited to, vaccinations against COVID-19 and seasonal influenza, before being granted entry into the Healthcare Customers’ clinical settings. To gain access to our Healthcare Customers clinical settings, field sales, field service, and other customer facing professionals are required to register with the vendor credentialing organization associated with the Healthcare Customers, complete the Healthcare Customers’ required process, and undergo a series of clearances. Vendor credentialing clearances include, but are not limited to, a national criminal background check, drug screening, and immunizations as determined by the vendors, which may include, but are not limited to, Influenza, Hepatitis B Virus, and COVID-19. You must fully comply with the requirements of the Healthcare Customers in your region, including any necessary proof of any vaccination. As such, all individuals in this position assigned to a Healthcare Customer with a COVID-19, Influenza, Hepatitis B Virus, or other vaccination requirement must be fully vaccinated and/or immunized in accordance with the Healthcare Customers’ requirements. B. Braun Medical North America Companies complies with the Americans with Disabilities Act (ADA) and applicable laws, and on receipt of an accommodation request will engage in the interactive process to assess possible reasonable accommodation options, if any, consistent with the ADA and applicable law.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here.