Manager Field Ops

United Site Services; Washington; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Pharmacy

Dental

Vision

401(k) with employer match

Health Savings Account

Job summary

United Site Services is seeking a Manager Field Ops to oversee all branch operations, logistics, and staffing. You will manage dispatchers, technicians, drivers, and yard personnel while ensuring service levels and safety standards are met.

The role requires 5+ years of leadership in operations, budget oversight, and strong communication across departments. This position emphasizes process improvements, DOT compliance, and asset coordination across branches.

Qualifications

• Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
• Minimum 5 years of related experience and/or training.
• Minimum 5 years of proven leadership experience leading a diverse team to accomplish results.
• Knowledge of all company assets in inventory.
• Experience managing a budget.
• Knowledge of financial statements.
• Have experience with multi-stop routing system and dispatch procedures.
• Valid Driver License (Class C).

Responsibilities

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop.
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy.
• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care.
• Work directly with other departments to ensure excellent/positive communication within the region.
• Work with various departments to resolve customer service & delivery issues. Coordinate asset transfers with other branches.
• Maintain proper staffing levels to meet and exceed customer and branch needs.
• Analyze and report on operational activities, e.g., service levels, routing efficiency, labor & overtime, and fuel.
• Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations.
• Responsible for fleet DOT administration including, log books & record maintenance.
• Review and approve e-time punches prior to submitting for payroll processing.
• Administer the company's safety program at the branch with Safety & HR.
• Responsible for employee development & conducting periodic performance reviews.
• Create and maintain a positive, safe, and effective work environment.
• Operate a variety of company vehicles; pull trailers with company vehicles.

Skills

Leadership

Customer Service

Team Building

Organization

Time Management

Communications

Decision Making

Problem Solving

Budgeting

Inventory Knowledge

Driver License

Routing Systems

Education

Associate degree

Tools

Navision

Microsoft Office

Routing/logistics software

Job description

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Manager Field Ops is responsible for managing all operational functions at a branch.

Essential Functions

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
• Work directly with other departments to ensure excellent/positive communication within the region
• Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
• Maintain proper staffing levels to meet and exceed customer and branch needs
• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
• Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations
• Responsible for fleet DOT administration including, log books & record maintenance
• Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity
• Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary
• Responsible for employee development & conducting periodic performance reviews
• Create and maintain a positive, safe, and effective work environment
• Operate a variety of company vehicles
• Pull trailers with company vehicles
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities for staff at the location.

Qualifications

• Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
• Minimum 5 years of related experience and/or training
• Minimum 5 years of proven leadership experience leading a diverse team to accomplish results
• Customer Service
• Team Building
• Organization
• Time Management
• Communications
• Decision Making and Problem Solving
• Knowledge of proper cleaning and repair of those assets
• Valid Driver License (Class C)
• Have experience with multi-stop routing system and dispatch procedures
• Computer knowledge (Navision, Microsoft Office and routing/logistics software)
• Excellent written and verbal communication skills
• Knowledge of financial statements
• Experience managing a budget
• Knowledge of all company assets in inventory

Physical Requirements

• Sit while driving and stand while servicing products
• Use hands and fingers to handle, control or feel objects tools or controls
• Repeat the same movements
• See details of objects that are less than a few feet away and also at greater distance
• Speak clearly so customers can understand
• Understand the speech of another person
• Hear sounds and recognize the difference between them
• Be able to walk up to 30 minutes at a time without exertion
• Enter and exit equipment by stepping and kneeling
• Lift up to 40lbs from your waits to your shoulders
• Lift 30lbs from the floor to your head
• Crouch and squat
• Push 100lbs and pull 100lbs horizontally

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Em