Manager Field Ops

United Site Services, Inc; Tacoma (WA); On-site; USD 98,450 - 147,620; Full time

Benefits offered by this job

Medical/ Pharmacy

Dental

Vision

401(k) with employer match

Employer-Paid Short-Term Disability

Life & AD&D – Employer Paid

Job summary

United Site Services is seeking a Manager Field Ops to oversee all branch operations, ensure service levels and deliveries meet targets, and coordinate cross‑department communication. The role emphasizes staffing, safety, and process improvements across field technicians, drivers, and yard staff.

The candidate will have strong leadership, budgeting, and routing system experience, with a minimum Associates degree and 5+ years in related roles.

Qualifications

• Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.
• Minimum 5 years of related experience and/or training.
• Minimum 5 years of proven leadership experience leading a diverse team to accomplish results.
• Customer Service
• Team Building
• Organization
• Time Management
• Communications
• Decision Making and Problem Solving
• Knowledge of proper cleaning and repair of those assets
• Valid Driver License (Class C)
• Experience with multi-stop routing system and dispatch procedures
• Computer knowledge (Navision, Microsoft Office and routing/logistics software)
• Excellent written and verbal communication skills
• Knowledge of financial statements
• Experience managing a budget
• Knowledge of all company assets in inventory

Responsibilities

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop.
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy.
• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care.
• Work directly with other departments to ensure excellent/positive communication within the region.
• Work with various departments to resolve customer service & delivery issues. Coordinate asset transfers with Operations Managers at other branches.
• Maintain proper staffing levels to meet and exceed customer and branch needs.
• Analyze and report on operational activities, e.g., service levels, routing efficiency, labor & overtime, and fuel.
• Develop and implement standard practices and efficiency recommendations with Regional VP.
• DOT administration including log books & record maintenance.
• Review and approve e-time punches, time off requests, and schedules.
• Administer the safety program in the branch with Safety & HR teams.
• Develop employees and conduct periodic performance reviews.
• Create and maintain a positive, safe, and effective work environment.
• Operate a variety of company vehicles and pull trailers.
• Perform other duties as assigned.

Skills

Leadership

Team Building

Organization

Time Management

Communications

Decision Making

Problem Solving

Customer Service

Driver License

Routing Systems

Navision

Microsoft Office

Routing/Logistics Software

Education

Associates Degree

Tools

Navision

Microsoft Office

Routing Software

Job description

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Manager Field Ops is responsible for managing all operational functions at a branch.

Essential Functions

• Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop


• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy


• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care


• Work directly with other departments to ensure excellent/positive communication within the region


• Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers


• Maintain proper staffing levels to meet and exceed customer and branch needs


• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel


• Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations


• Responsible for fleet DOT administration including, log books & record maintenance


• Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity


• Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary


• Responsible for employee development & conducting periodic performance reviews


• Create and maintain a positive, safe, and effective work environment


• Operate a variety of company vehicles


• Pull trailers with company vehicles


• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities for staff at the location.

Qualifications

• Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.


• Minimum 5 years of related experience and/or training


• Minimum 5 years of proven leadership experience leading a diverse team to accomplish results


• Customer Service


• Team Building


• Organization


• Time Management


• Communications


• Decision Making and Problem Solving


• Knowledge of proper cleaning and repair of those assets


• Valid Driver License (Class C)


• Have experience with multi-stop routing system and dispatch procedures


• Computer knowledge (Navision, Microsoft Office and routing/logistics software)


• Excellent written and verbal communication skills


• Knowledge of financial statements


• Experience managing a budget


• Knowledge of all company assets in inventory

Physical Requirements

• Sit while driving and stand while servicing products


• Use hands and fingers to handle, control or feel objects tools or controls


• Repeat the same movements


• See details of objects that are less than a few feet away and also at greater distance


• Speak clearly so customers can understand


• Understand the speech of another person


• Hear sounds and recognize the difference between them


• Be able to walk up to 30 minutes at a time without exertion


• Enter and exit equipment by stepping and kneeling


• Lift up to 40lbs from your waits to your shoulders


• Lift 30lbs from the floor to your head


• Crouch and squat


• Push 100lbs and pull 100lbs horizontally

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)


• Medical/Pharmacy


• Dental


• Vision


• Employer-Paid Short-Term Disability


• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment


• Voluntary Employee Life & Accidental Death and Dismemberment


• Voluntary Spousal Life


• Voluntary Dependent Life


• Hospital Indemnity, Accident and Critical Illness


• Commuter/Transit Account


• Healthcare Flexible Spending Account


• Dependent Care Flexible Spending Account


• Health Savings Account


• 401(k) with employer match


• Employer-Paid Employee Assistance Program (EAP)


• Employee Discounts

Salary Range

$98,450.00/Hr. – $147,620.00/Hr. / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.