Manager, Field Maintenance Operations

Metropolitan Airports Commission; Minneapolis (MN); On-site; USD 110,000 - 140,000; Full time

Job summary

Metropolitan Airports Commission (MAC) seeks a Manager, Field Maintenance Operations to lead field maintenance and fleet operations across the MSP campus. You will direct operations, develop procedures, manage snow and ice responses, and coordinate with other departments to meet safety and regulatory standards.

The role is safety-sensitive and requires a pre-employment drug screen, with leadership responsibilities over duty managers and field staff.

Qualifications

• Eight years of progressively responsible experience in field maintenance, fleet operations, public works, or airport operations with supervisory responsibility.
• Bachelor’s degree in aviation management, business, public administration, construction management, fleet management, transportation, or related field may substitute for four years of experience.
• Associate’s degree may substitute for two years of experience.
• Knowledge of airport maintenance or public works functions such as snow removal, concrete and bituminous repair operations.
• Demonstrated ability to supervise and direct the work of employees; experience with safety, compliance, and unionized environments.
• Valid state issued driver’s license.
• Strong interpersonal, written, and verbal communication skills; experience coordinating with internal departments and external agencies.

Responsibilities

• Directs and oversees the maintenance operations of assigned airport infrastructure and fleet operations.
• Leads development and improvement of field maintenance and fleet procedures and practices.
• Coordinates snow and ice control operations with Integrated Operations and other departments.
• Identifies priority maintenance needs and coordinates with stakeholders.
• Maintains records and reports related to inspections, maintenance activities, fuel use, and fleet compliance.
• Represents the department in meetings, briefings, and cross-functional initiatives.
• Oversees fleet operations, regulatory compliance, and coordination with procurement and legal.

Skills

Leadership

Strategic thinking

Communication

Safety compliance

Project management

Education

Bachelor's degree in Aviation Management / Business / Public Administration / Construction Management / Fleet Management / Transportation

Associate degree substitute for two years

Tools

ServiceNow

ParkOH

Aspen

GIS

Power BI

Python

Snow Plan

Job description

Position Summary

Under the general direction of the Assistant Director, Field Maintenance, the Manager, Field Maintenance Operations is responsible for the maintenance and fleet operations of the Minneapolis-St. Paul International Airport campus. Managers, Field Maintenance Operations oversee the creation and implementation of field maintenance and fleet operations practices and work procedures by identifying, assessing, and facilitating airport field maintenance and fleet priorities, coordinating work efforts with other airport departments, and advising/directing supervisors and employees in a wide range of labor, performance, and administrative activities. Managers, Field Maintenance Operations assist the Assistant Director, Field Maintenance in the performance of all designated job functions and may be assigned to assume full responsibility of the Assistant Director’s functions in the absence of the Assistant Director. Managers, Field Maintenance Operations are subject to call-in in the event of any emergency condition, including snow and ice control operations.

This is a safety-sensitive position which will require a pre-employment drug screen.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or Tekia.Jefferson@ mspmac.org.

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

Questions regarding this position can be directed to Alaina Reede at [e-mail] or at [phone].

About the Metropolitan Airports Commission

The Metropolitan Airports Commission (MAC) owns and operates one of the nation’s largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC’s airports connect the region to the world and showcase Minnesota’s extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year.

MSP Airport is frequently recognized as one of the nation's leading airports. MSP Airport earned the No. 1 ranking in customer satisfaction among mega airports* (33 million or more passengers per year) in the J.D. Power 2026 North America Airport Satisfaction Study – it’s also the fourth time we’ve achieved the top spot in the past five years. MSP achieved the highest customer satisfaction ratings for each of the seven airport dimensions that form the basis for the overall award.

RELATIONSHIPS

Supervisory – Reports to Assistant Director, Field Maintenance. Has direct and indirect supervisory responsibility for Duty and Assistant Managers, field maintenance and fleet staff, and seasonal and temporary employees as assigned.

Organizational – Daily contact with the staff of the MAC Field Maintenance and Fleet Services departments. Daily contact with other MAC staff employees and departments.

External Business – Has frequent contact with airlines, tenants, contractors, FAA, vendors, and other airport managers. Occasional contact with the general public, utility company representatives, construction engineers, survey crews, and media during airport assignments.

JOB DUTIES

Field and Fleet Operations Management

• Directs and oversees the maintenance operations of assigned airport infrastructure and fleet operations, including runways, taxiways, ramp areas, roads, parking and turf areas, walks, drainage systems, fences, signs, equipment, and buildings.
• Leads the development, implementation, and continuous improvement of work procedures and operational practices for assigned field maintenance and fleet activities.
• Partners with Integrated Operations and other departments to manage snow and ice control operations and respond to irregular or emergent maintenance issues and concerns.
• Identifies, assesses, and prioritizes field and fleet maintenance needs and coordinates appropriate responses with other departments and stakeholders.
• Conducts field and fleet inspections and monitors work activities to ensure compliance with operational standards, safety protocols, and regulatory requirements.
• Prepares and maintains reports and documentation related to inspections, maintenance activities, work progress, fuel use, fleet compliance, and operational performance.
• Maintains department compliance for assigned areas with applicable regulations, standards, and reporting requirements, including environmental, safety, and regulatory requirements.
• Maintains accurate records and accesses information using a variety of tracking, documentation, and asset management systems related to field maintenance and fleet operations to support operational planning, regulatory compliance, and performance monitoring.
• Periodically monitors crews to ensure operational efficiency, adherence to safety standards, and quality of work performed.
• Participates as a department representative during snow and ice control operations and in emergency response efforts as assigned.

People Leadership

• Integrates MAC's mission, values, and strategic goals into areas of responsibility and promotes a productive, respectful, rewarding, and inclusive workplace that reflects these principles.
• Supervises, directs, and assigns the work schedules and activities of Duty Managers, Assistant Managers, and other staff as assigned to ensure service and operational standards are met.
• Conducts and participates in regular department meetings and annual department goal setting and planning sessions to develop and communicate organizational goals, address issues, and provide updates to staff.
• Facilitates effective working relationships among department employees and across workgroups to support collaboration and operational success.
• Supports staff development through performance feedback, coaching, and recognition of employee achievements.
• Participates in the hiring, reassignment, promotion, recognition, discipline, suspension, termination, and grievance processes in accordance with MAC policies and applicable collective bargaining agreements for assigned Field Maintenance and Fleet employees in coordination with the Assistant Director, Field Maintenance and the Human Resources Department.
• Ensures compliance with MAC’s Human Resources and departmental policies and supervises assigned staff in accordance with applicable regulations, policies, and collective bargaining agreements.
• Reviews employee submitted time for accuracy.

Strategic and Collaborative Support

• Collaborates, communicates, and maintains strong working relationships with internal departments, governmental agencies, contractors, external partners, and stakeholders to support operational effectiveness and align field and fleet operations with overall airport goals.

• Researches and evaluates new technologies, equipment, materials, tools, and operational practices to improve operations.
• Assists the Assistant Director, Field Maintenance in executing departmental strategies and projects.
• Represents the department in meetings, briefings, and cross-functional initiatives as assigned.
• May serve as acting Assistant Director, Field Maintenance in their absence, assuming full responsibility for delegated functions.
• Performs other duties and special projects as assigned to support department and organizational objectives.

Additional duties will vary between the different Field Maintenance Operations Manager assignments and could include:

• Manages department-wide training and emergency response programs as assigned.
• Manages field and fleet maintenance operational activities, including supervising field maintenance and fleet operations employees, Duty Managers, and Assistant Managers as assigned.
• Initiates and monitors Field Maintenance and Fleet Services work orders and coordinates response as appropriate.

• Oversees fleet operations, including ensuring regulatory compliance for fleet vehicles, overseeing the fleet fueling program, coordinating with state agencies to ensure proper titling and ownership of vehicles, and engaging with Legal and Purchasing departments on equipment specifications, procurement processes, and contracts.
• Participates in union contract negotiations.

Computer Skills

• Microsoft Office: Word, Excel, Power Point, Teams
• Computer Application: ServiceNow, ParkOH, Aspen, PGC, PDL, EZ-Track, VIC, Snow Plan, AWS, GIS, Map, PTO, SmartKeeper, Power Query and Power BI, Python

Language Skills

• English– Level 1: New graduate and up to 30% per week
• French – level 2: (Barat 2) up to 30%

COMPETENCIES

Manager of Manager (MOM) Competencies

• Customer Focus – Building strong customer relationships and delivering customer-centric solutions
• Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies
• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals
• Ensures Accountability – Holding self and others accountable to meet commitments
• Drives Results – Consistently achieving results, even under tough circumstances
• Collaborates– Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences – Recognizing the value that different perspectives and cultures bring to an organization
• Builds Effective Teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Drives Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Organizational Savvy – Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

MINIMUM REQUIREMENTS

• Eight years of progressively responsible experience in field maintenance, fleet operations, public works, airport operations, or a closely related area, including at least two years in a supervisory or lead capacity.
  • A bachelor’s degree in aviation management, business or public administration, construction management, fleet management, transportation, or a related field may substitute for four years of the required experience.
  • An associate’s degree in aviation management, business or public administration, construction management, fleet management, transportation, or a related field may substitute for two years of the required experience.
• Knowledge of airport maintenance or public works functions, such as snow removal, concrete and bituminous repair operations, and general field and/or fleet maintenance.
• Demonstrated ability to supervise and direct the work of employees.
• Experience implementing and enforcing safety, compliance, and operational procedures within a unionized environment.
• Strong interpersonal, written, and verbal communication skills, including experience coordinating with internal departments and external agencies.
• Administrative experience in recordkeeping, correspondence, budget preparation, etc.
• Valid state issued driver’s license.
• Basic skill level with Microsoft Word, Excel, and Outlook.
• Demonstrated team-building skills.
• Demonstrated ability to prioritize and manage heavy and varied workloads.

DESIRABLE REQUIREMENTS

• Experience supervising field maintenance and/or fleet operations at an airport or other complex, safety-regulated environment.
• Experience participating in snow and ice control operations, emergency response operations, or similar large-scale operational activities at an airport.
• Experience in a supervisory or managerial role in a public sector organization with union-represented employees, including participation in grievance processes or contract negotiations.
• Familiarity with regulatory requirements for fleet vehicle compliance, fuel management programs, or environmental regulations related to field operations.
• Experience using asset or work order management systems to monitor maintenance and fleet performance.
• Knowledge of operational procedures on an airfield, including FAA rules and regulations.
• Direct experience with public procurement processes for equipment or fleet vehicles.
• Certified Member (CM) or Accredited Airport Executive (AAE) of the American Association of Airport Executives (AAAE).
• NAFA Fleet Management Association certification.
• Possession of a Commercial Driver’s license (CDL).