Manager, Field Applications Scientists

RXinsider LTD.; Waltham (MA); On-site; USD 167,627 - 170,500; Full time

Benefits offered by this job

Health and dental plans

Vision plan

PTO 120 hours

Parental leave

Disability insurance

401(k) plan

ESPP

Job summary

Thermo Fisher Scientific, Inc. in Waltham, MA seeks a Manager, Field Applications Scientists to lead a cross-functional team delivering field-based scientific support and training. The role blends field engagement with strong internal collaboration and budget accountability.

The ideal candidate has deep biology lab expertise, leadership experience, and a track record in customer-focused scientific services, with travel up to 40%.

Qualifications

• Bachelor’s or Master’s in Biology or related field.
• 5 years of lab experience in cell therapy, gene therapy, or related area.
• Experience providing technical support and training to customers.

Responsibilities

• Spend 20% in the field visiting customers to build relationships and market services.
• Collaborate with Sales and Service District Managers to exceed customer needs.
• Manage critical issues as part of the Service and Support leadership team.
• Use metrics to drive performance and improvements.
• Prepare budgets, forecasts, and report variance analyses.

Skills

Laboratory experience

Leadership

Customer support

Field collaboration

Education

Bachelor's in Biology

Master's in Biology

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

COMPANY

Thermo Fisher Scientific, Inc.

LOCATION

168 Third Ave., Waltham, MA 02451 (can work remotely)

TITLE

Manager, Field Applications Scientists

HOURS

Monday to Friday, 8:00 am to 5:00 pm

DUTIES

Spend 20% of the time “in the field” with FAS< visiting customers to develop and maintain good relationships, supervise customer satisfaction and market the services and value provided.

Collaborate with Sales and Service District Managers to create a cross-functional team to exceed customers’ requirements and drive improvement.

Manage critical issues as part of the Service and Support leadership team.

Use metrics to evaluate the performance of the organization and drive improvement.

Resolve customer difficulties including customer complaints.

Seek and develop process improvements which increase the company’s ability to provide service and support to customers.

Assist the FAS team to plan and prioritize activities to ensure efficient and effective customer support is provided, prioritize resources based on skill, need, and customer sentiment.

Report on actual performance relative to AOT, provide variance analyses, and revised forecast projections and drive training revenue growth.

Responsible for meeting budget on OP Ex and Absorption targets.

Use sophisticated financial systems and processes to own a business as a standalone P&L and balance expense, and revenue, and growth.

Prepare, submit, and supervise district budgets and headcount requirements.

Partner with internal Education Services team to drive strategies for both and expansion of training offerings.

Set strategy for future growth and direction of team.

Evaluate employee performance and provide performance feedback on a regular basis and take actions as appropriate.

Salary: $167,627 - $170,500 per year

TRAVEL

Up to 40% domestic and international travel required. Telecommuting Employee: Reports to company headquarters in Waltham, MA. Can work remotely or telecommute.

REQUIREMENTS

Bachelor’s degree or foreign degree equivalent in Biology, Molecular and Cell Biology, or related field of study plus 5 years of laboratory experience in cell therapy, gene therapy, cell biology, immunology, stem cell biology, molecular biology techniques, or related experience. Employer will also accept a Master’s degree or foreign degree equivalent in Biology, Molecular and Cell Biology, or related field of study plus 3 years of laboratory experience in cell therapy, gene therapy, cell biology, immunology, stem cell biology, molecular biology techniques, or related experience as an equivalent alternative.

Required knowledge or experience with:

• Marketplace/Scientific knowledge in Cell Therapy, Research, and Clinical and Diagnostic settings;
• Integrating internal and field-based activities across functions to support customer requirements;
• Leadership and management experience;
• Laboratory, selling, and customer contact experience;
• Providing application support and training to customers and internal staff; and
• Pre- and post-sales activities.

Compensation And Benefits

The salary pay range estimated for this position Manager, Application Scientists based in Massachusetts is $167,627.00–$170,500.00.

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards