Manager Fargo VA

Parking Veterans Inc; Fargo (ND); On-site; USD 55,000 - 75,000; Full time

Job summary

Parking Veterans Inc. is seeking a Site Operations Manager to oversee daily parking operations at a key location in Fargo, ND. You will organize, supervise, and optimize staff workflows, manage financial records, and ensure safety and compliance across the site.

Responsibilities include training personnel, scheduling, budgeting, and coordinating with contract managers to meet service standards. This role requires strong leadership, problem solving, and excellent communication with the public and

Qualifications

• High school diploma or GED equivalent.
• Preferably 1 year of management experience in shuttle or parking lot operations.
• Proficiency with calculators, computers, and software applications.
• CDL with Passenger endorsement (required for transportation duties).

Responsibilities

• Manage and supervise daily parking operations.
• Oversee financial records and budgeting.
• Train, supervise, schedule, and evaluate parking attendant staff.
• Coordinate special event parking programs.
• Ensure equipment upkeep and property safety.

Skills

Leadership

Staff management

Budgeting

Record keeping

Communication

Problem solving

Education

High school diploma or GED

Associate degree (plus)

Tools

Fleet management software

Job description

Summary/Objective:The Site Operations Manager assumes a pivotal role in overseeing the operations of a prominent location for a nationwide transportation and parking management company. This multifaceted position involves planning, coordinating, and supervising daily operations, while also contributing to the development of location policies, procedures, goals, and objectives. The Site Operations Manager plays a vital role in managing financial records, ensuring safety on the property, training and supervising staff, and maintaining equipment. This role requires adaptability to various shifts while handling multiple responsibilities, including record-keeping, personnel management, and customer communication. The manager accomplishes property/properties’ objectives by managing customer interactions, staff; scheduling, planning, and evaluating property activities.Duties:Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing safety, systems, policies, procedures, time and attendance, schedule building, adhering to site hourly budget, and productivity standards.Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. (Non-VA locations)Maintains quality service by enforcing Parking Veterans’ quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.Maintains professional and technical knowledge by attending educational workshops; training; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.Contributes to team effort by accomplishing related results as needed.Maintains equipment standards by monitoring operational working order, securing equipment storage, maintaining stock of daily supplies, and replacing used or non-operational equipment.Communicate with the assistant manager and parking lead daily to ensure operations and quality of service standards are maintained.Maintains communication with the contract manager to ensure performance expectations are being met; submission of report logs, claims procedures, and various daily activities.Responsibilities:Manage, implement, and supervise all daily parking operationsOrganize, maintain, and reconcile financial records using both manual and automated methodsOversee the claims process to limit and reduce liability and maintain overall property safetyTrain, supervise, counsel, schedule, and evaluate parking attendant staffAssist in setting up special event parking programsProvide technical assistance and work direction to support personnelEnsure equipment upkeep and property maintenanceOperate office equipment such as computer terminals, calculators, and copiersPrepare and maintain daily/weekly volume and manager reportsUndertake special projects as assigned or requiredPerform various activities, functions, and related tasks as necessary to support operationsAdminister and maintain the transportation or parking programTransportation Specific Responsibilities:Maintaining ridership logsManaging a maintenance programUtilizing our fleet management software and hardware systemsProvide safe and courteous transportation under various driving conditionsFollow designated routes and schedulesAdhere to traffic regulationsComplete trip documentationAssist passengers during loading and unloadingOperate wheelchair liftSecure wheelchairs with restraintsPerform opening & closing vehicle inspectionsReport defects or discrepanciesFueling fleetCheck and fill fluids as necessaryProvide information to passengers regarding schedules and tripsCommunicate and interact with diverse individuals potentially including physical and/or mental disabilitiesGeneral Qualifications:High school diploma or GED equivalentPreferably at least 1 year of management experience in shuttle or parking lot operationsAn associate or advanced degree is a plusProficiency in property maintenance and upkeepAbility to work flexible shifts, including the operation of manual transmission vehiclesLeadership skills to effectively direct the work of others if requiredStrong mathematical abilities for rapid and accurate computationsKnowledge of record-keeping procedures and practicesFamiliarity with applicable laws, regulations, and ordinances related to parkingSome understanding of personnel policies and proceduresCompetence in using calculators, computers, and software applicationsAbility to maintain records and prepare accurate reports and correspondenceEffective written and verbal communication skillsInitiative, sound judgment, and discretion in varying conditionsCapability to establish and maintain positive relationships with the public and medical facility personnelLeadership Skills: Performance Management, Project Management, Coaching, Supervision, Quality Management, Results Driven, Developing Budgets, Developing Standards, Foster Teamwork, Handles Pressure, Giving FeedbackTransportation specific requirementsMust possess a valid CDL drivers license with Passenger endorsementMust have ADA experience or trainingWork Environment/Physical Demands:Schedules may varyMust be able to traverse work siteProlonged periods of standing and walkingMust be able to work through heavy trafficMust be able to work in hot and cold climatesVisual acuity to inspect equipmentAbility to lift up to 50 lbs.AAP/EEO Statement:In compliance with federal law, Parking Veterans does not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, military service, covered veterans status, or genetic information.Disclaimer:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.