Manager, Falcon Complete GovCloud (Hybrid)

CrowdStrike Holdings, Inc.; St. Louis (MO); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Market-leading compensation

Wellness programs

Paid vacation and holidays

Professional development

Diversity and inclusion initiatives

Job summary

CrowdStrike Falcon Complete GovCloud is seeking a highly motivated manager to lead government-focused security operations. You will guide analyst teams, manage performance, and ensure FedRAMP-aligned service delivery while maintaining close stakeholder engagement and continuous improvement.

This role emphasizes people leadership in a highly compliant, mission-driven environment. You will apply incident response oversight, governance, and data-driven operations management to safeguard government

Qualifications

• Experience leading technical information security professionals.
• Background in incident response for government/public sector environments is a plus.
• Strong governance, risk, and compliance focus (FedRAMP, NIST) and security operations leadership.

Responsibilities

• Provide direct supervision and coaching for GovCloud analysts.
• Oversee GovCloud security operations and incident handling.
• Lead KPI tracking, dashboards, and reporting for government customers.
• Own performance management and development planning for the team.
• Coordinate with stakeholders to manage program relationships and expectations.
• Drive process improvements and project initiatives across GovCloud.

Skills

People leadership

Incident response

FedRAMP/NIST

Performance management

Coaching

Project management

Stakeholder management

Data analysis

AI for security

Education

Bachelor's degree

Master's degree preferred

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI‑native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission‑driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI‑first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role

CrowdStrike Falcon Complete GovCloud is looking for a highly motivated, self-driven, technical manager dedicated to making a difference in global security by protecting government organizations against the most advanced attackers in the world. Our Falcon Complete GovCloud virtual security operations center offers opportunities to grow as a leader through a wide variety of operational experiences, building and developing the analyst teams that detect and respond to incidents in real time for our government and public sector customers. Managers in this role are responsible for the day-to-day operational leadership of GovCloud analyst teams, ensuring service delivery excellence within CrowdStrike's Federal Risk and Authorization Management Program (FedRAMP)-authorized environment while maintaining strict adherence to the compliance and contractual obligations that govern our government and public sector customer relationships. This role marks a fundamental shift from individual technical execution to people leadership, operational management, and process ownership. You will apply intermediate‑level proficiency across performance management, coaching, talent management, team management, stakeholder management, project management, process and operations management, change management, and customer focus to build and sustain a high‑performing analyst team capable of delivering outstanding security outcomes for our government and public sector customers.

Am I a Falcon Complete GovCloud Manager Candidate? Do you find yourself energized by leading technical teams whose hands‑on work directly protects U.S. government and public sector organizations from the most sophisticated cyber threats in the world? Are you self‑motivated and looking for an opportunity to grow as a people leader and operational manager within one of the most compliance‑driven and mission‑critical managed security environments in the industry? Do you thrive on building and developing high‑performing analyst teams, managing operational performance, and driving continuous improvement within a GovCloud environment? Do you have an incident response or information security background, including experience in or supporting government, DoW, or public sector environments, that you are ready to apply in a leadership and operational management capacity? Are you capable of managing competing operational priorities, communicating effectively with government and public sector customer stakeholders, and driving accountability across your team? Do you love working alongside mission‑driven, smart people who you can both learn from and actively develop on a daily basis?

What You'll Do

• Provide direct supervision, guidance, coaching, and performance management for Falcon Complete GovCloud analysts, applying intermediate‑level coaching practices to recognize strong performance, provide constructive feedback, and course‑correct when needed, ensuring team members are equipped and performing at the level required to deliver outstanding security operations outcomes for government and public sector customers.
• Manage analyst talent within the GovCloud team at an intermediate proficiency level, contributing to individual development planning, hiring and retention efforts, and applying coaching techniques to support analyst growth and career progression within the Falcon Complete GovCloud program.
• Apply intermediate‑level team management to the GovCloud analyst team, applying sound judgment in routine team management activities, collaborating with peers, and maintaining a positive, high‑performance team environment aligned to the standards of a government and public sector customer‑facing security operations center.
• Apply intermediate‑level leadership across the GovCloud analyst team, demonstrating growing independence in applying leadership across familiar scenarios and contributing to team outcomes through emerging influence and operational accountability.
• Oversee the response, investigation, and resolution of security incidents within the GovCloud environment, maintaining accountability for the quality, timeliness, and compliance of all incident handling activities, and ensuring alignment with NIST SP 800‑61 (Computer Security Incident Handling Guide), FedRAMP requirements, and applicable federal incident response standards.
• Apply intermediate‑level process and operations management to GovCloud security operations, proactively managing complex operations, implementing process improvement methodologies, maintaining comprehensive key performance indicator (KPI) tracking, and leading process improvement initiatives that enhance team effectiveness and government and public sector customer outcomes.
• Manage daily, weekly, and event‑based operational reporting for trending, planning, and situational awareness, applying intermediate‑level data analysis capability to uncover trends and relationships, and creating interactive dashboards and reports that communicate operational insights to GovCloud leadership and government and public sector customer stakeholders.
• Produce and review aggregated performance metrics, identifying trends, gaps, and opportunities to improve analyst effectiveness and overall service delivery quality within the GovCloud program.
• Apply intermediate‑level performance management to the GovCloud analyst team, independently managing performance processes, setting clear measurable goals, providing constructive feedback regularly, and engaging in developmental conversations with direct reports.
• Apply intermediate‑level stakeholder management to GovCloud program relationships, proactively identifying and assessing stakeholder needs, expectations, and potential conflicts, and ensuring that customer issues are fully addressed, escalated appropriately, and resolved in a manner consistent with contractual and compliance obligations.
• Apply intermediate‑level project management to GovCloud operational initiatives, creating and managing detailed project schedules, allocating resources, adjusting timelines as needed, and providing updates to stakeholders that articulate project progress, risks, and solutions.
• Apply intermediate‑level change management to GovCloud operational transitions, proficiently applying change management models to real‑world situations and tailoring communications and strategies to ensure smooth implementation with minimal disruption.
• Apply intermediate‑level customer focus within the GovCloud team, proactively anticipating government and public sector customer needs, building strong relationships with key customer stakeholders, and maintaining high customer satisfaction in challenging situations.
• Apply intermediate‑level cross‑functional leadership within the GovCloud program, proactively managing complex matrix teams, developing effective strategies for cross‑functional alignment, and leading strategic cross‑functional initiatives.
• Apply intermediate‑level budgeting to GovCloud operational management, demonstrating growing independence in applying budgeting across familiar scenarios within the GovCloud program context.
• Apply intermediate‑level strategic planning and analysis to GovCloud program management, synthesizing complex data sets into strategic recommendations and balancing quantitative insights with qualitative strategic considerations.
• Assist with long‑term GovCloud operations strategy planning and execution, contributing operational insight and team‑level perspective to broader Falcon Complete GovCloud program planning efforts.
• Work with Falcon Complete GovCloud leadership to create and manage projects and activities that align with the GovCloud program mission, customer commitments, and CrowdStrike's strategic goals.

What You'll Need

• Incident Handling: Experience conducting or managing incident response for organizations, investigating targeted threats including APTs, Organized Crime, and Hacktivists, with preference for experience in or directly supporting government, DoW, or public sector environments. Sufficient technical depth to provide informed oversight of analyst incident response activities within the GovCloud environment.
• Computer Forensic Analysis: A background using a variety of forensic analysis tools in incident response investigations, with sufficient technical depth to provide informed oversight of forensic activities conducted by GovCloud analyst teams within regulated or compliance‑driven environments.
• Systems Administration: A working understanding of system internals across Windows, Mac, and Linux platforms sufficient to provide informed oversight of countermeasure and remediation activities executed by analyst teams within the GovCloud environment.
• Network Forensic Analysis: Knowledge of network protocols and network analysis tools, with the ability to provide technical oversight of network log analysis activities conducted in support of customer incident response.
• Malware Analysis: Ability to perform or provide informed oversight of malware analysis activities to support incident response decision‑making within the GovCloud environment.
• Incident Remediation: Understanding of targeted attack lifecycles with the ability to guide analyst teams in developing customized tactical and strategic remediation plans for compromised government and public sector organizations.
• Network Operations and Architecture/Engineering: Understanding of secure network architecture and network operations, including familiarity with federal network security standards applicable to GovCloud environments.
• Proven experience utilizing AI technologies to enhance decision‑making, streamline workflows and processes, improve efficiency and drive business outcomes.

Additional Qualifications

• Eight or more years of combined relevant incident handling, information security, and leadership experience, with demonstrated progression in scope and responsibility. This should include a minimum of three years of experience effectively leading technical information security professionals, including demonstrated success in performance management, coaching, team development, and operational oversight.
• Intermediate‑level performance management capability, with demonstrated ability to independently manage performance processes, set clear measurable goals, provide constructive feedback regularly, and engage in developmental conversations with direct reports.
• Intermediate‑level coaching capability, with demonstrated ability to recognize strong performance, provide constructive feedback, and course‑correct when needed within a technical security operations team.
• Intermediate‑level talent management capability, with demonstrated ability to contribute to individual development planning, team hiring and retention efforts, and apply coaching techniques to support analyst growth.
• Intermediate‑level team management capability, with demonstrated ability to apply sound judgment in routine team management activities and collaborate effectively with peers.
• Intermediate‑level leadership capability, with demonstrated growing independence in applying leadership across familiar scenarios within the GovCloud program.
• Intermediate‑level process and operations management capability, with demonstrated ability to proactively manage complex operations, implement process improvement methodologies, and lead process improvement initiatives.
• Intermediate‑level project management capability, with demonstrated ability to create and manage detailed project schedules, allocate resources, adjust timelines, and communicate project status to stakeholders.
• Intermediate‑level stakeholder management capability, with demonstrated ability to proactively identify and assess stakeholder needs, expectations, and potential conflicts within a government and public sector customer‑facing environment.
• Intermediate‑level change management capability, with demonstrated ability to apply change management models to real‑world operational situations and tailor communications and strategies to different stakeholder groups.
• Intermediate‑level customer focus capability, with demonstrated ability to proactively anticipate government and public sector customer needs and maintain high customer satisfaction in challenging situations.
• Intermediate‑level cross‑functional leadership capability, with demonstrated ability to proactively manage complex matrix teams and lead strategic cross‑functional initiatives.
• Intermediate‑level data analysis capability, with demonstrated ability to work with structured and unstructured operational data to uncover trends and create reports and dashboards that communicate insights.
• Intermediate‑level budgeting capability, with demonstrated growing independence in applying budgeting within a security operations management context.
• Intermediate‑level strategic planning and analysis capability, with demonstrated ability to synthesize complex data sets into strategic recommendations.
• Strong problem‑solving skills with the ability to make sound operational decisions under pressure in a fast‑paced, mission‑driven environment serving government and public sector customers.
• Strong written and verbal communication skills, including the ability to communicate technical findings and operational status clearly to government and public sector customer management and internal CrowdStrike leadership.
• Ability to handle high‑pressure situations in a productive and professional manner consistent with the standards expected in a government and public sector customer‑facing security operations environment.
• Education: A bachelor's or master's degree in Computer Science, Computer Engineering, Mathematics, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or a related field is preferred.
• Applicants without a degree but with relevant work experience, military service, and/or industry training and certifications will be considered.
• Candidates are expected to bring eight or more years of combined relevant experience in information security and people leadership. Flexibility may be applied based on demonstrated performance and potential. At this level, demonstrated hands‑on technical experience in security operations and a proven track record of leading technical teams carry significant weight in the evaluation of all candidates regardless of educational background.

Benefits of Working at CrowdStrike

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe
• CrowdStrike is proud to be an equal opportunity employer.
• We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
• We support veterans and individuals with disabilities through our affirmative action program.
• CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.
• The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy‑related medical conditions), sexual orientation, gender identity