Manager - Facilities - Pentagon City

Nordstrom, Inc.; Arlington (VA); On-site; USD 88,000 - 146,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement (401k)

Paid Time Off

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in Arlington, VA seeks an experienced Facilities Manager to lead a team of technicians, vendors, and contractors, ensuring safe, reliable building operations and delivering exceptional customer service.

You will manage preventive maintenance, uphold contracts, coordinate with site leaders and landlords, implement SOPs, respond to emergencies, and utilize CMMS and MS Office to drive efficiency and store performance.

Qualifications

• Minimum 5 years’ experience as a Facilities Manager or equivalent.
• Bachelor’s degree or equivalent education preferred.
• Solid knowledge of building/mechanical, electrical systems (MEP).
• Experience using CMMS systems for planning, scheduling, and reporting.
• Ability to build strong relationships with customers, peers, and senior leadership.
• Experience managing remote teams and third party contracted services.
• Strong analytical and problem-solving skills.
• Proficiency in MS Office with Excel and Outlook.
• Six Sigma, Lean, or other operational excellence certifications a plus.

Responsibilities

• Establish and maintain a safety-first culture across the portfolio and ensure proper training and safe work practices.
• Oversee performance of technicians, vendors, and suppliers for maintenance and repair of facilities systems.
• Build relationships with site leads and regional leadership to deliver FM services.
• Uphold contract terms with subcontractors to ensure delivery of goods and services.
• Lead to achieve customer satisfaction in FM delivery.
• Coordinate preventive maintenance on critical and non-critical equipment.
• Act as primary contact with occupants and landlords for FM activities.
• Develop SOPs and PM schedules to support all areas.
• Respond to emergency calls as necessary.
• Apply knowledge of HVAC, vertical transport, F&B, security, and other building systems.
• Help leadership drive store performance and operational goals.

Skills

Facilities Management

CMMS

HVAC

MEP

Leadership

Analytical

Excel

Negotiation

Conflict resolution

Education

Bachelor's degree

Tools

CMMS software

MS Office Suite

Job description

Job Description

The ideal Facilities Manager is highly networked, customer focused, richly experienced, skilled, motivated, results oriented, uses good judgment in all decisions and actions and is committed to providing outstanding customer service every day. Working at Nordstrom as a Facility Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business.

A day in the life...

• Establish and maintain a safety-first culture by maintained, clean, comfortable, and well-portfolio and driving safe work practices, timely training, best practices as well as delivering rewards and recognitions to promote safe behavior. Drive and promote safety culture within portfolio including subcontractors, suppliers, and visitors.
• Responsible for performance of team of technicians, vendors, and suppliers to perform maintenance and repair on equipment and facilities systems
• Establish relationships with site leads, regional leadership, and business partners to establish trust and credibility in the delivery of FM services
• Uphold contract terms and conditions with subcontractors and suppliers to ensure proper delivery of goods and services against contracts and expectations
• Ensure customer satisfaction in the delivery of Facility Management services and provide leadership to increase customer satisfaction
• Ensure that planned and scheduled monthly, quarterly, semi-annual, and annual Preventive Maintenance on both critical and non-critical equipment is completed.
• Act as point of contact with site occupants, property management/landlords to coordinate FM activities and ensure company and customer needs are met
• Support the business by developing and implementing standard operating procedures (SOPs) and preventive maintenance schedules (PM) to support all areas
• Respond to emergency calls as necessary
• Possess technical knowledge of HVAC, Vertical Transportation, Restaurants, Entry/Signs, specialty systems (i.e., security, fire alarm) MEP and other building elements
• Help leadership drive volume and achieve operational goals such as store sales volume or fulfilment delivery timeliness and accuracy.

You’ve got this if...

• Minimum 5 years’ experience as a Facilities Manager or equivalent
• Relevant Bachelor’s degree or equivalent education preferred
• A proven track record of success in Facilities Management including a solid knowledge of building/mechanical, electrical systems(MEP)
• Experience using CMMS (Computerized Maintenance Management System) systems and reporting including planning, scheduling, and workstream analysis
• Demonstrated ability to build strong relationships with customers, peers, and senior leadership
• Experience managing remote teams and third party contracted services
• Strong analytical and problem-solving skills including complex issues involving multiple entities
• Proficiency in MS Office suite with demonstrated abilities in Excel and Outlook
• Demonstrated communication skills, written and verbal, including negotiation and conflict resolution
• Six Sigma, Lean, TPC, or other operational excellence methodology certifications a plus!

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$87,500.00 - $145,500.00 Annual

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.