Manager Facilities

ServiceSource; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

Flexible spending accounts

Employee assistance program

Wellness program

Tuition assistance

Paid time off

Job summary

ServiceSource is seeking a Facilities Manager to serve as the on-site lead for a government contract overseeing building management across multiple dormitory facilities. The role ensures contract deliverables, personnel activities, inspections, reporting, vendor coordination, and quality control per the PWS.

The Facilities Manager is the primary liaison with the government COR and is responsible for daily operations, performance monitoring, compliance, and customer satisfaction.

Qualifications

• Bachelor’s degree preferred in a related field or equivalent experience.
• Minimum 5 years’ experience managing government or facilities contracts with oversight of personnel, reporting, and quality.
• At least 2 years supervisory experience in facility maintenance at a large-scale site.
• Clean MVR/Driving record.

Responsibilities

• Serve as the primary point of contact for the government COR and all contract communications.
• Oversee daily operations, performance, and task execution for staff, including maintenance, inspections, reporting, and vendor coordination.
• Recruit, screen, interview, and onboard contract personnel in coordination with HR and security requirements.
• Ensure staffing levels meet background check, training, and certification requirements.
• Monitor compliance with the PWS, Quality Control Plan (QCP), and Safety Plan.
• Supervise multidisciplinary teams and ensure timely input of NEXGEN work orders and reports.
• Coordinate vendor services and manage site access and escort procedures.
• Track contract deliverables and performance metrics; address deficiencies with the COR.
• Maintain accurate personnel schedules and training compliance, including CAC access and OPSEC.
• Conduct internal audits and provide updates to leadership on performance and risks.

Skills

Leadership

Contract management

Facilities maintenance

Compliance

Communication

CMMS (NEXGEN/Maximo)

Microsoft Office (Excel/Word/Outlook/6

Education

Bachelor’s degree in Business Administration, Project Management, Facilities Management, or related field

Tools

CMMS: NEXGEN

CMMS: Maximo

Microsoft Office (Excel, Word, Outlook, Teams)

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Job Summary

The Facilities Manager serves as the on-site lead for the execution and oversight of a government contract for building management services across multiple dormitory facilities. This individual ensures all contract deliverables, personnel activities, inspections, reporting, vendor coordination, and quality control requirements are completed in accordance with the Performance Work Statement (PWS). The Facilities Manager is the primary liaison with the government COR and is responsible for daily operations, performance monitoring, compliance, and customer satisfaction.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These duties and responsibilities will be rated on the Annual Performance Review.

• Serve as the primary point of contact for the government COR and all contract-related communications.
• Oversee daily operations, performance, and task execution for all assigned staff, including general maintenance, inspections, reporting, and vendor coordination.
• Recruit, screen, interview, and onboard contract personnel in coordination with HR and security requirements.
• Ensure contract staffing levels are maintained and all personnel meet background check, training, and certification requirements.
• Monitor and ensure compliance with the PWS, Quality Control Plan (QCP), and Safety Plan.
• Supervise and support a multidisciplinary team including general maintenance workers, database/reporting personnel, and quality assurance support staff.
• Ensure timely input and accuracy of NEXGEN work orders and the generation of required daily, weekly, and monthly reports.
• Coordinate scheduling of vendor services and oversee escort procedures and compliance with site access requirements.
• Track contract deliverables and performance metrics; ensure contract requirements are met or exceeded.
• Identify deficiencies or process gaps and implement corrective actions in coordination with the COR.
• Maintain accurate personnel schedules and adjust coverage to meet fluctuating operational needs.
• Oversee training compliance for all contract staff, including security clearances, CAC access, ISCTC, OPSEC, and other required government trainings.
• Conduct internal audits and reviews to ensure inspection checklists, reports, and logs meet quality and compliance standards.
• Provide regular briefings and written updates to senior leadership on contract performance, issues, and risks.
• Participate in meetings, inspections, and walkthroughs with base personnel and external auditors.

Additional Responsibilities

• Implement innovative solutions and process improvements to increase operational efficiency and service quality.
• Identify workflow gaps, propose technology enhancements, and streamline reporting and inspection procedures.
• Recommend and lead initiatives that improve client satisfaction, resource utilization, and cost-effectiveness.
• Perform and lead mission essential functions in response to weather events and/or other significant events that may occur at the base (e.g., snow and heavy rain events, hurricanes). Includes performing services, providing personnel and coordinating vendors for emergency response activities.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelor’s degree in Business Administration, Project Management, Facilities Management, or related field preferred (may substitute experience).
• Minimum of 5 years' experience managing government or facilities contracts, with oversight of personnel, reporting, and service quality required.
• Must have 2 years of supervisory experience or demonstrated leadership traits in facility maintenance management at a facility of a similar scope, size and complexity as the JBSA FSH.
• Must have clean MVR/Driving Record.

Knowledge, Skills, And Abilities

• Superior organizational skills, detail oriented.
• Time management - effectively and efficiently manage one’s own time and the time of others to meet deadlines.
• Communication - Very strong oral and written communication skills.
• Ability to coordinate and direct personnel, lead teams, and work independently with minimal guidance or supervision.
• Ability to avoid as well as solve problems; be innovative and proactive; use critical thinking skills; and foster an environment of continual improvement.
• Must possess the ability to solve a variety of maintenance, logistical, and customer service-related challenges in a timely manner and respond appropriately to queries from the government customer.
• Experience in hiring, training, and supervising multi-disciplinary teams in a fast-paced, compliance-driven environment.
• Strong knowledge of facility maintenance operations, building inspection standards, and vendor coordination.
• Demonstrated ability to identify and implement efficiency improvements and process innovations.
• Experience using CMMS systems (e.g., NEXGEN, Maximo) and Microsoft Office (Excel, Word, Outlook, Teams).
• Familiarity with FAR, DoD policies, and federal training/security clearance requirements.
• Strong interpersonal, problem-solving, and communication skills; ability to interface effectively with military and civilian personnel.
• Must be eligible for a background check and CAC issuance; prior experience with government contracting preferred.
• Must be able to complete all required government training including Cyber Awareness, AT Level I, OPSEC, and others.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet, although occasionally may be exposed to equipment operations (e.g., loading dock area).

What We Offer - for Benefit Eligible Employees May Include:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.

We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information