Manager Equipment Service Engineering

DELFI Diagnostics; Palo Alto (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

DELFI Diagnostics, Inc. is seeking a senior Laboratory Operations leader to manage equipment lifecycle, drive reliability, and partner with Quality, Regulatory, and IT. You will lead qualification, PM, and decommissioning activities for diverse lab equipment and automated systems.

You will guide cross-functional teams to ensure compliant operations, support technology transfer, and mentor CLAs as needed, in a fast-paced clinical lab setting.

Qualifications

• B.S. degree in life sciences, engineering or related field.
• 8–10 years maintaining and servicing lab equipment in regulated production.
• Experience leading equipment service and technical programs; people management preferred.
• Experience supporting high-throughput lab operations and automated systems.
• Knowledge of equipment lifecycle management: install, qualification, validation, PM, calibration.
• Experience managing vendors and external service providers.
• Ability to work cross-functionally with Ops, Quality, Automation/IT and suppliers.
• Experience in regulated environments: CLIA, CAP, NYS, FDA, ISO or GxP.

Responsibilities

• Develop, implement, and maintain equipment management policies and processes.
• Own the electronic equipment inventory management system and records.
• Manage equipment suppliers, service contracts, and expenditures.
• Establish equipment support strategies and capacity planning.
• Collaborate with Quality, Regulatory, Assay Development, IT for implementation and qualification.
• Provide technical leadership for troubleshooting complex equipment issues.
• Monitor performance metrics and lead continuous improvement initiatives.
• Support regulatory inspections and audits with compliant systems.

Skills

Equipment lifecycle management

Leadership/people management

Cross-functional collaboration

Regulated lab operations knowledge

Vendor management

High-throughput lab operations

Education

B.S. Degree in Life Sciences, Engineering or related field

Job description

DELFI Diagnostics, Inc. (DELFI Diagnostics) is developing next-generation, blood-based tests that are reliable, accessible and deliver a new way to help detect cancer. Employing advanced machine-learning methods to whole-genome sequencing data, the DELFI ("DNA EvaLuation of Fragments for early Interception") platform is built to address the highest-burden health challenges. DELFI Diagnostics prioritizes solutions that have the potential to save lives on a global scale, including for historically underserved populations. DELFI Diagnostics’ platform relies on fragmentomics – the discovery that cancer cells are more chaotic than normal cells and, when they die, leave behind tell-tale patterns and characteristics of cell-free DNA (cfDNA) fragments. FirstLook Lung, for individuals eligible for lung cancer screening, is DELFI Diagnostics’ first laboratory-developed screening test and can be part of routine blood work. FirstLook Lung uses millions of data points to reliably identify individuals who may have cancer detected through low-dose CT, including early stage disease with a negative predictive value of 99.8 percent. This test has not been cleared or approved by the FDA.

In our passionate pursuit to radically improve health outcomes, we serve humanity when we:

• Lead with Science, Anchor in Pragmatism: We pioneer life-changing science by ensuring quality, transparency, and rigor at all times. We explore thoughtfully, experiment smartly, and deliver impact with conviction
• Build With & For All: We embrace diverse backgrounds to innovate and achieve together. We are not just building a product - we aim to disrupt the path of cancer for all - no matter geography or socioeconomic class
• Put We over I: We are a home for high-performing people. Through teamwork, we build collective intelligence. Each of us wins when those we serve and those who serve with us--win. We show up with empathy, humility, and integrity at every step of the journey

DELFI Diagnostics, Inc. (DELFI Diagnostics) is developing next-generation, blood-based tests that are reliable, accessible and deliver a new way to help detect cancer. Employing advanced machine-learning methods to whole-genome sequencing data, the DELFI ("DNA EvaLuation of Fragments for early Interception") platform is built to address the highest-burden health challenges. DELFI Diagnostics prioritizes solutions that have the potential to save lives on a global scale, including for historically underserved populations. DELFI Diagnostics’ platform relies on fragmentomics – the discovery that cancer cells are more chaotic than normal cells and, when they die, leave behind tell-tale patterns and characteristics of cell-free DNA (cfDNA) fragments. FirstLook Lung, for individuals eligible for lung cancer screening, is DELFI Diagnostics’ first laboratory-developed screening test and can be part of routine blood work. FirstLook Lung uses millions of data points to reliably identify individuals who may have cancer detected through low-dose CT, including early stage disease with a negative predictive value of 99.8 percent. This test has not been cleared or approved by the FDA.

In our passionate pursuit to radically improve health outcomes, we serve humanity when we:

• Lead with Science, Anchor in Pragmatism: We pioneer life-changing science by ensuring quality, transparency, and rigor at all times. We explore thoughtfully, experiment smartly, and deliver impact with conviction
• Build With & For All: We embrace diverse backgrounds to innovate and achieve together. We are not just building a product - we aim to disrupt the path of cancer for all - no matter geography or socioeconomic class
• Put We over I: We are a home for high-performing people. Through teamwork, we build collective intelligence. Each of us wins when those we serve and those who serve with us--win. We show up with empathy, humility, and integrity at every step of the journey

About this Role

You will be a member of the Laboratory Operations team leading the equipment lifecycle management, service and engineering function for a variety of equipment, automation hardware, and software applications to support production in a Clinical Laboratory setting. You will provide technical and program leadership, ensuring the laboratory equipment is reliable, compliant, and appropriately supported throughout its lifecycle. You will partner cross-functionally with Laboratory Operations, Quality, Regulatory, Assay Development, and external suppliers to support the launch and sustainment of IVD and LDT assays that have the potential to improve how cancer is detected and managed. Through your leadership, you will establish equipment management practices, infrastructure, and technical capabilities that will support DELFI for years to come.

What You'll Do

• Develop, implement, and maintain equipment management policies, SOPs, and processes in accordance with applicable IVD and LDT regulatory and quality requirements.
• Own the electronic equipment inventory management system and ensure equipment operation, qualification, calibration, maintenance, repair, and service records are complete, accurate, and maintained in accordance with applicable procedures and quality requirements.
• Manage equipment suppliers and service providers, including service contracts, performance expectations, maintenance schedules, and escalation of service issues. Manage equipment-related operating and capital expenditures and contribute to annual budget and capital planning.
• Establish equipment support strategies and resource plans to meet current operational needs and future laboratory capacity and scale-up requirements.
• Partner with Quality, Regulatory, Assay Development, Automation, IT, and other supporting functions to ensure equipment and automation systems are appropriately implemented and maintained, including qualification, preventive maintenance, calibration, repair, relocation, and decommissioning. Support technology transfer, assay validation, process changes, and implementation of new laboratory equipment and workflows.
• Provide technical leadership for troubleshooting complex equipment and automation issues, including investigation of recurring failures and implementation of corrective and preventive actions.
• Establish and monitor equipment performance, reliability, downtime, service response, and other key metrics; identify trends and lead continuous improvement initiatives.
• Provide input and expertise on equipment selection, installation, qualification, and operational readiness activities for new laboratory equipment and automation systems.
• Maintain equipment training programs and ensure laboratory personnel are appropriately trained on the operation and basic troubleshooting of laboratory equipment.
• Ensure appropriate equipment qualification, process validation, and change-control documentation is developed and executed, including IQ/OQ/PQ protocols, calibration records, process validation reports, qualification reports, and supporting documentation within our QMS.
• Support regulatory inspections and audits by ensuring equipment systems and records remain compliant and inspection-ready.
• Support the screening, hiring, onboarding, and development of Clinical Laboratory Assistants (CLAs) with an equipment-focused role to provide day-to-day equipment support and strengthen internal equipment service capabilities.

What You'll Bring

Required

• B.S. Degree in Life Sciences, Engineering or related field
• At least 8-10 years of combined experience in maintaining and servicing laboratory equipment in a regulated production setting
• Experience leading equipment service, laboratory engineering, facilities/equipment, or similar technical programs; direct people-management experience strongly preferred.
• Demonstrated experience supporting high-throughput laboratory operations and complex automated laboratory systems.
• Strong knowledge of laboratory equipment lifecycle management, including installation, qualification, process validation, preventive maintenance, calibration, repair, change control, relocation, and decommissioning.
• Experience managing equipment vendors, service contracts, and external service providers.
• Proven ability to work cross-functionally with Laboratory Operations, Quality, Automation/Engineering, Assay Development, IT, and external suppliers.
• Strong understanding of the laboratory automation industry and technologies used in high-throughput laboratory operations.
• Experience working in a regulated environments: CLIA, CAP, NYS, FDA, ISO and/or GxP

Preferred

• Experience supporting NGS laboratory workflows, including automated liquid handlers, sequencers, centrifuges, thermal cyclers, and associated laboratory instrumentation.
• Experience in reagent manufacturing, ideally in a regulated environment (cGMP)
• Experience supporting regulatory inspections and audits.
• Experience building or scaling an equipment service/engineering function in a growing laboratory organization.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Actual base pay will consider experience, skillset, education, and geography.

This role may be eligible for other forms of compensation, including an annual bonus and a new hire equity grant, subject to the terms of the applicable plans and Company discretion.

All employees are also eligible for DELFI's comprehensive and competitive benefits package, including but not limited to: a flexible time-off policy; a 401(k) retirement plan; an extremely competitive medical, dental, and vision coverage; onsite lunch 3 days a week; and other wellness related offerings.