Manager, Enterprise Learning and Development

CooperSurgical

Trumbull (CT)

Hybrid

USD 116,000 - 155,000

Full time

14 days+

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Benefits offered by this job

Medical coverage

401(k)

Fertility benefits

Job summary

CooperSurgical is seeking an Enterprise Learning & Development Manager to design and deliver an enterprise-wide learning strategy that builds capability across functions. You’ll partner with business leaders to enable performance through customer-facing, operational, and leadership skills in a hybrid work setting.

The role emphasizes AI-enabled coaching, behavioral assessments, and data-driven improvement across Sales, Inside Sales, Customer Service, Marketing, and Operations.

Qualifications

Bachelor’s degree required; advanced degree preferred.
5-7 years experience, including 3+ years in Learning & Development and 2+ years in Sales Enablement or related fields.
Experience supporting multiple functions across Sales, Customer Service, Operations, and Corporate teams.
Strong facilitation, instructional design, and program management skills.
Experience leveraging technology and AI in learning environments.
Proven ability to influence stakeholders at all levels.

Responsibilities

Design and execute enterprise-wide learning strategies aligned with business priorities.
Build scalable learning ecosystems across functions to enable performance.
Establish governance and structured learning pathways; measure business impact.
Develop programs on consultative selling, account management, and service excellence.
Align training with end-to-end customer journey performance across teams.
Partner with IT to embed learning in workflows and drive digital fluency.

Skills

Consultative Selling

Strategic Account Management

Customer Experience

Inside Sales

Platform Fluency

Executive Communication

Storytelling

Emotional Intelligence

CliftonStrengths Application

Change Management

Data-Driven Decision Making

Education

Bachelor’s degree

Advanced degree preferred

Tools

Salesforce

Tableau

Articulate

Rise

Job description

Manager, Enterprise Learning and Development

Trumbull, CT, United States
and 1 more (Hybrid)

Job Description

The Enterprise Learning & Development Manager is responsible for designing, delivering, and continuously evolving a comprehensive, enterprise-wide learning strategy that builds capability across all functions, going beyond the represented business unit (i.e., Fertility, Surgical, etc.). This role serves as a strategic partner to the business, enabling performance through targeted development of customer-facing, operational, and leadership skills.

This position emphasizes modern learning approaches including microlearning, AI-enabled coaching, behavioral assessments (CliftonStrengths, DiSC, etc.), and data-driven performance improvement. The role supports a broad audience including Sales, Inside Sales, Customer Service, Marketing, Operations, and Enterprise Enablement.

Responsibilities

Enterprise Learning Strategy & Execution

Design and implement enterprise-wide learning strategies aligned with business priorities and organizational capability needs
Build scalable learning ecosystems that support commercial, customer service, operational, and leadership excellence
Establish learning governance and structured learning pathways across functions
Drive a culture of continuous learning supported by measurable business impact and performance data
Create and execute needs analysis and gap assessment to anticipate and solve for historical, current, and future business needs based on quantitative and qualitative stakeholder feedback

Commercial, Customer-Facing & Service Excellence Enablement

Develop and deliver programs focused on:
- Consultative selling and value-based conversations
- Strategic account management
- Inside sales effectiveness
- Customer service excellence
Align training to improve end-to-end customer journey performance across field sales, inside sales, and service teams

Platform & Systems Enablement

Build and deliver training to increase adoption and proficiency in core business platforms, including:
- CRM systems
- Data visualization and reporting tools
- Sales enablement and customer engagement tools
Partner with business and IT teams to embed learning into system workflows and drive digital fluency across the organization

Behavioral Development

Integrate CliftonStrengths (Gallup StrengthsFinder) and DiSC frameworks
Enable leaders and managers to apply behavioral insights to improve communication, collaboration, and performance

Onboarding & Continuous Development

Build comprehensive onboarding programs across roles, including Sales, Inside Sales, Customer Service, and corporate functions
Develop ongoing upskilling and reskilling programs to support the enterprise
Create role-based learning journeys tailored to specific functions and levels

Modern Learning & Innovation

Leverage microlearning platforms to drive reinforcement and learning in the flow of work
Design blended learning experiences including live (in-person/virtual), on-demand, and asynchronous content
Continuously evaluate and implement emerging learning technologies and methodologies

Cross-Functional Partnership

Partner with Sales, Customer Service, Marketing, HR, Operations, and Enterprise Leadership to identify skill gaps and performance opportunities
Act as a consultative partner to business leaders to align learning solutions with strategic goals
Support enterprise initiatives such as transformation, system implementations, and organizational change efforts

Measurement & Impact

Establish learning objectives and define success metrics aligned to business KPIs
Track and report on learning effectiveness, adoption, and impact on performance outcomes
Use data insights to continuously optimize programs and demonstrate ROI

Core Competencies

Consultative Selling & Strategic Account Management
Customer Experience & Service Excellence
Inside Sales Effectiveness & Virtual Engagement
Platform & Digital Fluency Enablement
Executive Communication & Storytelling
Emotional Intelligence & Behavioral Frameworks (DiSC)
CliftonStrengths Application & Coaching
Change Management & Organizational Influence
Data-Driven Decision Making

Qualifications

Experience & Education

Required

Bachelor’s degree required; advanced degree preferred
5-7 years experience, inclusive of 3+ years in Learning & Development, and 2+ yrs in Sales Enablement, Customer Experience, or related field
Experience supporting multiple functions (e.g., Sales, Customer Service, Operations, Corporate teams)
Strong facilitation, instructional design, and program management skills
Experience leveraging technology and AI in learning environments
Demonstrated ability to influence stakeholders across all levels of the organization

Preferred

Experience in healthcare, medical device, or highly regulated industries
Background in customer service, inside sales, or commercial roles
Experience implementing or facilitating CliftonStrengths and/or DiSC programs
Proven success driving platform adoption and digital transformation initiatives

Preferred Skills / Technical Expertise

Learning Management Systems (LMS) and Learning Experience Platforms (LXP)
Microlearning platforms (e.g., Qstream or similar)
AI-powered coaching and enablement tools
Content authoring tools (Articulate, Rise, etc.)
CRM systems (e.g., Salesforce) and analytics tools (e.g., Tableau)
Sales enablement and customer engagement platforms

Working Conditions

Remote role with a dedicated home office setup
Travel up to 50% (corporate offices, training centers, sales meetings, and field engagement)
Ability to lift up to 70 lbs of equipment or training materials
Ability to stand for extended periods (up to 4 hours) and support hands‑on demonstrations

Other Skills / Competencies

Strong interpersonal and influencing skills across a matrixed organization
Ability to manage without authority and drive alignment across diverse stakeholders
Excellent planning, organization, and prioritization skills
Strong presentation and facilitation skills (virtual and in‑person)
Critical thinking and problem‑solving orientation
Ability to work independently while collaborating effectively across teams

As an employee of CooperSurgical, you’ll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.acquisition@coopersurgical.com.

The good faith estimate of the salary range for this role is $115,893 to 154,524. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.

Job Info