Manager, Enterprise Customer Success - Select

Samsara; United States; On-site; USD 109,480 - 147,200; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Comprehensive health and parental leave plans

Job summary

A leading technology company in the United States is seeking a Customer Success Manager to oversee a team focused on client satisfaction. This remote role involves developing strategies to ensure client success and leading a high-performing team. The ideal candidate has 8+ years in customer success with proven leadership skills. Offering competitive compensation, including a salary range of $109,480 to $147,200, and benefits that support professional growth and work-life balance.

Qualifications

• 8+ years in Customer Success, account management, or consulting.
• 3+ years in management positions, including recruiting and retaining top talent.
• Exceptional executive stakeholder management and communications.

Responsibilities

• Ensure ongoing success and value realization for enterprise customers.
• Define and execute long-term strategies for the Select Customer Success team.
• Lead and develop a high-performing team.

Skills

Customer Success

Account Management

Problem Solving

Leadership

Stakeholder Management

Education

Bachelor's degree from a 4-year institution

Tools

Gainsight

Job description

Overview

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve safety, efficiency, and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing.

Working at Samsara means you'll help define the future of physical operations and be on a team shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have autonomy and support to make an impact as we build for the long term.

About the role

The Select Customer Success team partners closely with Samsara's enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.

As a manager in Select CS, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

An ideal candidate will be located in either Eastern or Central time zones and will have the ability to travel to the United States for necessary customer travel.

You should apply if

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our expanding technology and the complexities faced by our customers provide challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: You are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: This role won’t be your last at Samsara. The Customer Success team is shaping its future and you will have autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: You will be surrounded by the best professionals who support each other.

In this role, you will

• Ensure ongoing success and value realization for Samsara's enterprise customers.
• Define and execute long-term strategies for the Select Customer Success team that support Samsara's commitment to providing excellent service.
• Find and grow the next generation of CSMs at Samsara.
• Keep executives informed of progress and advocate for change when needed.
• Lead from the front with a willingness to get your hands dirty.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Hire, develop, and lead an inclusive, engaged, and high-performing team.

Minimum requirements for the role

• 8+ years in Customer Success, account management, or consulting.
• 3+ years in management positions, including recruiting and retaining top talent.
• Experience with $1M+ ACV customers.
• Experience with Enterprise SaaS.
• Ability to travel within the United States for customer meetings and events (up to 25%).
• Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
• Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suite.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
• Solutions-focused with strong problem-solving skills and a bias for action.
• Ability to think big while also executing with excellence.
• Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
• Bachelor's degree from a 4-year institution.

An ideal candidate also has

• Led a team where each member managed a portfolio of 8-20 accounts.
• Experience using Gainsight.
• Passion for going above and beyond the call of duty for their customers and team members.
• Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
• Strong program management experience.
• Strategic consulting experience.

Compensation and benefits

Salary: The range of annual base salary for full-time employees for this position is below. Base pay offered may vary by city, knowledge, skills, and experience.

Annual Base Salary: $109,480 — $147,200 USD

Total Rewards

We offer above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We differentiate pay for top performers who can outpace the broader market over time. We also provide: a flexible remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

Flexible Working

We embrace a flexible working model that supports remote work. Some positions require proximity to a office or service regions; offers of employment depend on the ability to work legally in the location. All offers are contingent on legal work status.

Belonging at Samsara

We are committed to equal opportunity in employment for qualified persons with disabilities. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other characteristics protected by law.

Accommodations

We are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [e-mail] for reasonable accommodations during the recruiting process.

Our Commitment to Authenticity

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Fraudulent Employment Offers

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