Manager - ENT Clinic

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 81,000 - 139,000; Full time

Job summary

Presbyterian Healthcare Services is seeking an ENT Clinic Manager to lead the clinic operations, staff, and patient experience at Presbyterian Hospital in Albuquerque. The role focuses on optimizing workflow, improving access, and ensuring high-quality patient care through strong leadership and operational excellence.

The ideal candidate will have an associate degree or higher in a related field, plus several years of leadership experience in ambulatory healthcare.

Qualifications

• Associate degree required in nursing, business administration or related field.
• Four years of relevant experience; leadership preferred.
• Strong understanding of ambulatory healthcare delivery and physician practice operations.

Responsibilities

• Direct and oversee daily clinic operations to ensure efficient patient flow and exceptional service delivery.
• Recruit, hire, train, coach, and evaluate clinic staff to maintain high performance.
• Monitor budgets, expenses, and resource utilization to improve operational and financial performance.

Skills

Leadership

Operations management

Staff development

Budgeting

Clinical operations

Education

Associate degree in nursing, business administration or related field

Job description

Location Address: 1100 Central Ave SEAlbuquerque, NM 87106-4930

Compensation Pay Range: Minimum Offer $81,432.00Maximum Offer $138,611.20Now Hiring: Manager - ENT Clinic

Summary

Lead with Purpose. Inspire Excellence. Make a Difference.

Presbyterian is seeking a compassionate and skilled individual to join our Ears, Nose & Throat (ENT) Clinic team. In this role, the Clinic Manager coordinates and manages clinic workflow activities and staff to achieve continuous and optimal patient care. Oversee operational aspects of provider practice to ensure clinical quality and financial viability. Responsible for day-to-day operations of clinic practice within a single department and 30 or less staff FTEs.

The Clinic Manager is responsible for the overall leadership, operational performance, and clinical support functions of the Ear, Nose & Throat (ENT) Clinic. This position oversees daily clinic operations, staffing, patient experience, financial performance, quality initiatives, and regulatory compliance. The Clinic Manager partners closely with physicians, advanced practice providers, and organizational leadership to ensure the delivery of high-quality, patient-centered care while driving operational excellence and employee engagement. Type of Opportunity: Full timeJob Exempt: YesJob is based: Presbyterian HospitalWork Shift: Days (United States of America)

Responsibilities

Operational Leadership

• Direct and oversee daily clinic operations to ensure efficient patient flow and exceptional service delivery.
• Develop and implement workflows that promote productivity, quality, and patient satisfaction.
• Monitor clinic performance metrics and implement improvement strategies to achieve organizational goals.
• Ensure adequate staffing, scheduling, and resource allocation to support patient care needs.
• Collaborate with providers and leadership to optimize clinic capacity and access.

Team Leadership & Staff Development

• Recruit, hire, train, coach, and evaluate clinic staff.
• Foster a positive, collaborative, and accountable work environment.
• Conduct performance evaluations and support ongoing professional development.
• Address employee relations concerns and facilitate resolution of workplace issues.
• Promote employee engagement and retention initiatives.

Financial & Business Management

• Monitor budgets, expenses, and resource utilization.
• Identify opportunities to improve operational efficiency and financial performance.
• Ensure accurate charge capture, documentation, and revenue cycle practices.
• Participate in strategic planning, growth initiatives, and service line development.

Qualifications

Associate degree required in nursing, business administration or related field required or three (3) years experience in lieu of degree required. Four (4) years of relevant experience required.

Previous clinical leadership experience preferred.

Strong understanding of physician practice operations and ambulatory healthcare delivery

Strong leadership, coaching, and team-building skills required

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services