Manager, Engineering, DevOps & Platform

Sephora; San Francisco (CA); On-site; USD 173,000 - 193,000; Full time

Job summary

A leading beauty retailer in San Francisco is seeking a Manager, DevOps & Platform to steer its technology efforts. You'll manage cloud-native platforms and ensure operational excellence for our services. The ideal candidate will have over 8 years in SRE/DevOps, proven leadership in enterprise cloud environments, and a strong grasp of CI/CD and incident management. This role emphasizes innovative solutions and reliability in a dynamic environment. Attractive salary and benefits package offered.

Benefits

Health insurance

401k with 4% match

30% merchandise discount

Paid vacation and sick leave

Tuition reimbursement

Qualifications

• 8+ years' experience in SRE/DevOps and platform engineering.
• 6+ years in leading teams in enterprise-cloud environments.
• Experience with incident triage in 24/7 settings.

Responsibilities

• Lead strategy and operations of developer services including CI/CD.
• Manage platform architecture and direction.
• Drive global teams to ensure platform delivery effectiveness.

Skills

Leadership in SRE/DevOps

Cloud environments (AWS)

Incident triage

Observability tooling

CI/CD automation

Infrastructure as Code

Container orchestration

Cost management

Security compliance

Technical leadership

Education

Bachelor's degree or equivalent

Tools

Terraform

Kubernetes

Splunk

New Relic

Job description

Job ID:279186
Store Name/Number:CA-FSC SF Off (0174)
Address:350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Hourly/Salaried:Salaried (Exempt)
Job Type:Full Time
Position Type:Regular

Job Function:Information Technology

Belong to Something Beautiful

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential, and making a difference every day. Together, we belong to something beautiful.

Technology

Our Technology teams move fast and smart, to solve hard problems, and care deeply about client and customer experience. With San Francisco as our home, we take bringing new tech to market seriously, developing the latest in mobile technologies, scalable architecture, and the coolest in-store client experience. We love what we do, and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are integral to the growth of Sephora and our future success. Within this group, The Tools, Database Engineering, DevOps & Platform team at Sephora is a central part of the Technology Engineering organization. The team builds scalable platforms, modern observability frameworks, and automated infrastructure solutions that power Sephora’s digital and retail ecosystem. With a focus on innovation, reliability, and continuous improvement, the group ensures operational excellence across unified commerce systems.

Your role at Sephora...

The Manager, DevOps & Platform leads and drives the strategy, delivery, and operations of developer and platform services, including CI/CD toolchains, Infrastructure-as-Code, container orchestration, and hybrid/public cloud platforms.

This role:

• Runs the platform roadmap, architecture, and operational excellence initiatives.
• Leads globally distributed DevOps teams (onshore/nearshore/offshore).
• Ensures that DevOps platforms enable fast, secure, and reliable delivery for technology.

Should be a player–coach, able to dive in hands‑on for architecture and solution reviews, automation design, and incident triage, while also driving multi‑quarter roadmaps, stakeholder alignment, and measurable improvements in reliability (SLO/SLI), resiliency, automation, cost optimization, and user experience. This role requires balancing technical depth with strategic leadership, ensuring that platform engineering aligns with enterprise technology strategy and supports continuous improvement in reliability and performance.

Responsibilities:

• Manage the Build and optimization of cloud‑native platforms and DevOps toolchains (CI/CD, IaC, containers); provide hands‑on technical guidance, reviews, and design leadership.
• Define platform architecture, standards, security baselines, and integration patterns; own the multi‑year roadmap for DevOps & Platform services.
• Lead and develop globally distributed SRE/DevOps teams; drive performance management, coaching, and succession planning.
• Engage in L3 production triage and incident resolution; ensure SLA adherence and drive low MTTD/MTTR with strong PIRs.
• Partner with engineering to align priorities; communicate status, risks, and trade‑offs across Technology and Business.
• Manage vendors, licenses, and platform spend; rationalize tools and optimize total cost of ownership.
• Drive observability (SLO/SLI), automation and AI adoption to reduce toil while improving reliability, performance, and user experience.

We're excited about you if you have:

• 8+ years hands‑on leadership in SRE/DevOps and platform engineering.
• 6+ years proven leadership of cross‑functional technical teams in enterprise‑scale hybrid/public cloud (AWS) environments; observability implementation (Splunk/New Relic/Dynatrace).
• Experience in L3 production triage and incident/problem support in 24×7 environments.
• Strong background in observability tooling, telemetry pipelines, and infrastructure monitoring.
• Hands‑on experience with DevOps principles, CI/CD automation, and migrations.
• Experience managing budgets, vendors, and technical strategy.
• Solid exposure to at least one major cloud environments (Azure/ GCP/ OCI/ AWS); Azure Preferred.
• Cloud & Platform Architecture: Understanding of secure, scalable, and resilient platforms across hybrid/public cloud environments (AWS, Azure, GCP); anticipates future use cases to minimize change cost.
• Infrastructure as Code (IaC) & Automation: Knowledge of either Terraform/CloudFormation Implementations for automating provisioning; and driving configuration management and orchestration at scale.
• CI/CD Pipeline Engineering: Experience in managing the build and optimization of continuous integration and delivery pipelines; enforcing release automation, rollback strategies, and deployment best practices.
• Containerization & Orchestration: Understanding of Kubernetes/EKS/ECS and container‑based workloads; ensures high availability and performance in distributed systems.
• Observability & Reliability Engineering: Partner with Digital & Retail SRE Teams & the Tools team to define and tracks SLO/SLI as well as to implement required telemetry to reduce MTTD/MTTR.
• Incident & Problem Management: Leads L3/on‑call response and post‑incident reviews; converts root causes into durable fixes; embeds learning into platform improvements.
• Performance Optimization & Cost Management: Continuous focus on optimizing infrastructure spend; while applying benchmarking and data‑driven strategies for efficiency.
• Security & Compliance in DevOps: Ability to enforces least privilege, secret hygiene, threat modeling, and platform hardening; that integrates security into CI/CD and cloud operations.
• Agentic AI & Intelligent Automation: Should be able to leverage AI/ML‑driven approaches for predictive monitoring, anomaly detection, and agentic / automated remediation as appropriate to reduce operational toil.
• Technical Leadership & Team Development: Ability to set engineering standards and best practices; mentors globally distributed DevOps/SRE teams; fosters a culture of continuous improvement.
• Cross‑functional Collaboration & Communication: Able to effectively partner with engineering stakeholders; communicates complex technical concepts clearly to non‑technical audiences.

What You’ll Get:

The annual base salary range for this position is $173,610.00 - $192,900.00. The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non‑discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. This job will be posted for a minimum of five days.

• CaringCommunity.You’ll lead your storelikea community–where everyone feels seen and supported – building confidence among your team and positively impacting clients.

• Fulfilling Path.Every step in your journey matters along our dynamic career paths. We celebrate the little wins on the way to the big ones as you grow in your own way.

• Meaningful Work.With a cultivated passion for beauty, your career is your stage.We’ll give you the environment and support your need to do more than sell products;you’ll contribute to the transformation of your team, customers, and community.

Rewards as Unique as You:

Some benefits have eligibility requirements and may depend on job classification and length of employment.

• Health.Choose a healthcare plan to fit you and your dependents' needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.

• Wealth.We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.

• Balance.Leading a store is exciting and dynamic, so we make sure you can recharge with vacation paid time off, sick paid time off, and protected leave.

• Growth.No two stores or leaders are the same. With access to training, tuition reimbursement, and leadership development, you’ll be guided on a dynamic career path.

• Perks.Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.

• Support.You don’t just lead a team that cares–you’re part of a team that cares. Tap into free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

Sephora values a diverse and inclusive workplace and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records in a manner consistent with the requirements of all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

JoinUs and Belong to Something Beautiful