Manager, e-Commerce Operations & Analytics

Purpose Brands, LLC; Woodbury (MN); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Medical/Dental/Vision coverage

401(k) matching

Unlimited PTO

Mental health benefits

Brand discounts

In‑house gym

Professional development

Team events

Job summary

Purpose Brands LLC, the parent company of Orangetheory, Anytime Fitness, Waxing the City, and The Bar Method, seeks a Manager, e‑Commerce Operations & Analytics to optimize platform operations and analytics across Adobe Commerce and BigCommerce.

The role partners with cross‑functional teams to drive data‑driven decisions, build dashboards, oversee order management, and explore AI enhancements to improve franchisee experience.

Qualifications

• Strong e-Commerce operational experience with day-to-day platform responsibilities.
• Highly analytical with advanced Excel and data skills.
• Experience with AI, automation and data‑driven decisions.
• Magento/BigCommerce experience preferred.
• Familiarity with ERP, SQL, and Power BI.

Responsibilities

• Oversee day-to-day Adobe Commerce operations, including product setup, promotions, catalog updates and site ops.
• Develop deep expertise in Adobe Commerce and related technologies and processes.
• Collaborate with IT, BDA and vendors to resolve technology and operational issues.
• Lead analytics: dashboards, reporting, KPI monitoring, and order management.
• Drive AI and automation initiatives to improve efficiency and franchisee experience.
• Support BigCommerce operations and share best practices across platforms.
• Lead cross-functional projects with Supply Chain, Marketing, Finance and vendors.

Skills

E-commerce ops

Analytics

Advanced Excel

Power BI

SQL

AI/Automation

Magento

BigCommerce

ERP

Root cause analysis

Tools

Adobe Commerce (Magento)

BigCommerce

Power BI

SQL

ERP systems

Job description

Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, and The Bar Method, is seeking a Manager, e-Commerce Operations & Analytics to join its team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.

Purpose/Impact: (Duties & Essential Functions)

Adobe Commerce (Magento) Operations

• Support day-to-day e-Commerce operations for legacy SEB brands on Adobe Commerce.
• Manage and provide backup coverage for product setup, promotions, catalog updates, and site operations.
• Develop deep expertise in Adobe Commerce and related technologies and processes.
• Partner with BDA, IT, and third-party vendors to investigate and resolve technology and operational issues.
• Support system testing, enhancements, implementations, and platform improvements.

Data, Analytics & Order Management

• Serve as the primary analytical resource for e-Commerce.
• Lead Order Management reporting, analysis, projects, and process improvements.
• Build dashboards, models, and exception reporting to proactively identify issues.
• Analyze complex data and translate findings into actionable recommendations.
• Lead FedEx shipping and delivery analytics.
• Develop and monitor key operational KPIs.

AI & Continuous Improvement

• Identify opportunities to leverage AI and automation across e-Commerce and Supply Chain.
• Automate manual reporting and recurring processes.
• Lead root-cause analysis and drive corrective actions.
• Identify opportunities to improve operational efficiency, platform performance, and the franchisee experience.

BigCommerce Partnership & Business Continuity

• Partner closely with the Manager, e-Commerce – BigCommerce to develop working knowledge of BigCommerce operations and processes.
• Provide backup support for BigCommerce during absences, peak periods, or critical business needs.
• Share best practices, analytics, tools, and process improvements across platforms.
• Strengthen overall e-Commerce coverage and reduce single points of failure.

Projects & Cross-Functional Partnership

• Partner closely with Supply Chain, IT, Product, Marketing, Finance, BDA, FedEx, and third-party vendors.
• Lead operational, analytical, and technology projects across e-Commerce and Supply Chain.Take ownership of issues and projects and drive them through completion.
• Support additional priorities and special projects as assigned.

What We're Looking For

• Strong e-Commerce operational experience with the ability to manage detailed day-to-day platform responsibilities.
• Highly analytical with advanced Excel skills and a passion for working with data.
• Strong problem-solving and root-cause-analysis capabilities.
• Technically curious and able to quickly learn new platforms, systems, and processes.
• Adobe Commerce/Magento experience preferred; BigCommerce experience is a plus.
• Experience with ERP, Order Management, Power BI, SQL, or similar tools preferred.
• Experience leveraging AI and automation to improve productivity and decision-making.
• Highly motivated, proactive, organized, and accountable.
• Strong ownership and follow-through.
• Flexible and willing to step in when critical operational issues arise.
• Collaborative team player who values shared knowledge and accountability.

Salary Range: $80k - $90k

What’s in it for you?

We offer a competitive salary along with exceptional benefits such as:

• Medical, Dental and Vision Coverage
• Hybrid Work Environment
• Life and Disability Insurance
• Unlimited Time off + Paid Holidays
• Flexible Friday's between Memorial Day and Labor Day
• 401(K) Savings Plan Matching at 4%
• 10 Coaching and Therapy sessions
• Mental Health Benefits
• Brand Discounts & Reimbursements
• In-house workout facilities
• Professional Development Opportunities
• Team Building, Employee Engagement Activities & so much more

WORK SCHEDULE

Purpose Brands LLC, Currently Observe The Following Hybrid Work Model For Employees At Our Boca Raton (FL), Woodbury (MN), And Seattle (WA) Offices

• Remote optional: Fridays
• On-site days: Mondays, Tuesdays, Wednesdays and Thursdays

DIVERSITY, EQUITY, AND INCLUSION STATEMENT

Purpose Brands is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Purpose Brands. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing, and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.

EEO STATEMENT

Purpose Brands provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.