Manager, DRAM Customer Quality

Samsungsemiconductor; San Jose (CA); On-site; USD 163,000 - 253,000; Full time

Benefits offered by this job

Give Back

4+ weeks of paid time off

Fertility/adoption stipend

Medical travel support

Virtual pet care for your fur babies

Emotional wellness support

Onsite café and gym

Job summary

Samsung Semiconductor is seeking a Manager, DRAM Customer Quality to support Tier 1 customers for DRAM products. This is a customer-facing role coordinating failure analysis of LPDDR, DDR, HBM, and GDDR, and tracking issues for visibility and escalation.

The ideal candidate will gather and report critical information quickly, collaborate across global teams, and lead communications with customers and engineering to align on quality goals.

Qualifications

• Bachelor’s degree in Electrical Engineering or Computer Science with 10+ years experience; Master’s with 8+; PhD with 5+.
• Semiconductor memory industry experience.
• Experience in a B2B customer facing role.
• Excellent collaboration and communication skills.
• Excellent writing skills with ability to edit and consolidate customer expectations.
• DRAM or memory IC design, application, test, or product engineering.
• Platform design related to memory controller or memory channel.
• Advanced component packaging for high speed interface.
• Semiconductor Component Quality and Reliability.
• Inclusive, adaptable, curious, resilient, collaborative approaches.

Responsibilities

• Work with customers to identify, document and publish reports tracking technical issues.
• Lead frequent communication with customers and engineering to align quality goals.
• Manage outbound communications including 8D, Change Notifications, and performance reports.
• Create and maintain a system to track quality requirements across global teams.
• Drive solutions delivering consistent customer satisfaction.
• Complete other responsibilities as assigned.

Skills

Customer-focused

Communication

Documentation

Collaboration

Writing

DRAM design

Platform design

Quality & reliability

Global teamwork

Problem solving

Education

Bachelor’s Degree in Electrical Engineering or Computer Science

Master’s degree in Business, Engineering, or related

PhD in related field

Job description

Please Note: To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period.

Advancing the World’s Technology Together

Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you’ll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what’s possible and powering the future.

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.

What You’ll Do

Samsung Semiconductor is seeking to fill a Manager, DRAM Customer Quality to support Tier 1 customers for DRAM products. This is a customer-facing role responsible for coordinating failure analysis of advanced memory products such as LPDDR, DDR components and DIMMs, HBM, or GDDR used in customer’s applications. The role requires a subject matter expert capable of facilitating the exchange of information to address key concerns related to product specifications, application, platform debug, quality, compliance and ad hoc inquiries. The role requires the tracking and reporting issues for visibility, escalation as needed and follow-up.

We are looking for a technical, customer-focused engineer with skills and/or interests in supporting emerging technologies. You should be able to gather and report critical information in a timely manner to expedite analysis and response and be comfortable working in a fast paced, highly collaborative, dynamic work environment. Your ability to interact across multiple teams over global locations will be critical to deliver the highest customer satisfaction.

Location: Daily onsite presence at our San Jose Headquarters in alignment with our Flexible Work policy with 20-30% travel.

• Work with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations.
• Take leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer.
• Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met.
• Create and maintain a system to track details for a customers’ Quality related requirements across global teams.
• Drive solutions to deliver consistent results and sustainable customer satisfaction impact.
• Complete other responsibilities as assigned.

What You Bring

• Bachelor’s Degree in Electrical Engineering or Computer Science or related discipline with 10+ years or Master's with 8+ years or PhD with 5+ years of experience. Master's degree in Business, Engineering, or related discipline a plus.
• Semiconductor memory or closely related semiconductor industry experience.
• Experience in a B2B customer facing role supporting highly technical content.
• Excellent collaboration and communication skills is a must.
• Excellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines.
• DRAM or other high performance memory IC design, application, test, or product engineering
• Platform design related to memory controller or memory channel and interface.
• Advanced component packaging for high speed interface
• Semiconductor Component Quality and Reliability
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

#LI-MD1

What We Offer

• Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
• Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
• Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and virtual vet care for your fur babies.
• Prioritize Emotional Wellness With on-demand apps and free confidential therapy sessions, you’ll have support no matter where you are.
• Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
• Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.

Base Pay Range

$163,000 — $253,000 USD

Equal Opportunity Employment Policy

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.

When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.

Recruiting Agency Policy

We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.

Applicant AI Use Policy

At Samsung Semiconductor, we support innovation and technology. However, to ensure a fair and authentic assessment, we ask that candidates rely on their own knowledge and skills throughout the process. AI tools may be used for basic preparation, grammar, and research, but should not be used to generate or assist with submitted content or live interview responses. If we determine that AI is being used outside these guidelines, we reserve the right to pause or end the interview, and your candidacy may be disqualified.

Trade Secret Notice

By submitting an application, you agree not to disclose to Samsung—or encourage Samsung to use—any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.

Applicant Privacy Policy

https://semiconductor.samsung.com/about-us/careers/us/privacy/