Manager Disease Management & Wellness Programs

Blue Cross & Blue Shield of Kansas, Inc.; Topeka (KS); Hybrid; USD 118,000 - 141,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

6 weeks parental leave

Fertility/Adoption assistance

401(k) matching up to 5%

Tuition reimbursement

Wellness benefits

Job summary

Blue Cross and Blue Shield of Kansas, Inc. is seeking a Manager of Disease Management and Wellness Programs to design, implement, and oversee health interventions that improve member well-being and reduce costs.

This leadership role oversees digital tools, outreach campaigns, telephonic support, and community initiatives. The position requires RN licensure in Kansas, a bachelor’s degree in a relevant field, and extensive health insurance industry experience with a track record in quality

Qualifications

• Knowledge of state and federal health program guidelines and requirements.
• Understanding of NCQA/URAC/STARS frameworks and enforcement practices.
• Strong analytical and problem-solving abilities for data-driven decisions.
• Excellent written and verbal communication for diverse audiences.

Responsibilities

• Manage staff and team operations, including hiring, performance management, and documentation.
• Lead design, implementation, and evaluation of disease management and wellness programs.
• Analyze health risk, claims, and program data to guide population health strategies.
• Develop, validate, and monitor performance metrics, ROI, and reporting to stakeholders.
• Oversee data systems, vendor tools, and IT project prioritization.
• Coach and develop a multidisciplinary team for program execution.

Skills

Staff leadership

Policy & compliance

Data analysis

Communication

Education

Bachelor's Degree in Nursing

RN licensure in Kansas

Job description

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas. Why Join Us? Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans. Family Comes First: Total rewards package that promotes the idea of family first for all employees. Paid vacation and sick leave with paid maternity and paternity available immediately upon hire Professional Growth Opportunities: Advance your career with ongoing training and development programs. Dynamic Work Environment: Collaborate with a team of passionate and driven individuals in a work environment that promotes flexibility. Trust and Stability: Work for one of the most trusted companies in Kansas with over 80 years of commitment, compassion and community. Inclusive Work Environment: We pride ourselves on fostering a workplace where everyone is valued and respected.

Benefits & Perks

• Base compensation is only one component of your competitive Total Rewards package
• Incentive pay program (EPIP)
• Health/Vision/Dental insurance
• 6 weeks paid parental leave for new mothers and fathers
• Fertility/Adoption assistance
• 2 weeks paid caregiver leave
• 401(k) plan matching up to 5%
• Tuition reimbursement
• Health & fitness benefits, discounts and resources

Job Summary

Under the direction of the Director Care Management Programs, the Manager Disease Management and Wellness Programs is responsible for the design, implementation, and oversight of Disease Management and Wellness programs that promote member health, improve quality of life, and reduce healthcare costs for all lines of business. The role ensures programs meet the needs of members, providers, employer groups, and national accounts such as the Federal Employee Program (FEP). The Manager oversees a variety of health interventions including digital tools, outreach campaigns, telephonic support, and community-based initiatives. The role manages daily operations, program evaluation, and quality improvement activities, including URAC accreditation, and HEDIS measures. This position is eligible to work hybrid or onsite in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.

What you’ll do

• Manage staff and team operations, including hiring, performance management, policy enforcement, disciplinary action, termination processes, compliance, team development, and maintaining accurate documentation.
• Lead the design, implementation, and evaluation of disease management, wellness, preventive care, and chronic condition programs aligned with corporate goals and quality/accreditation standards (e.g., HEDIS, URAC, STARS).
• Analyze health risk, claims, and program data to guide population health strategies, prioritize initiatives, and inform program development and continuous improvement.
• Develop, validate, and monitor performance metrics, outcomes, and ROI; prepare and present reports to internal committees and external stakeholders (e.g., employer groups, national accounts such as FEP).
• Oversee department data systems and platforms, including vendor-supported tools, reporting capabilities, and IT project prioritization.
• Manage vendor relationships and contracts, including pricing, compliance, and performance guarantees; support accreditation readiness and re-accreditation activities.
• Coach, develop, and train a multidisciplinary team to execute program operations effectively, including outreach and engagement strategies.
• Escalate and resolve operational and interpersonal issues within the staff hierarchy and between clinical and non-clinical staff.
• Collaborate with providers, employer groups, community-based organizations, and internal teams; support RFP/RFI processes and represent the organization on external committees as assigned.
• Create and manage annual departmental plans and budgets (~$2M); ensure compliance with applicable laws/regulations, internal policies, HIPAA, safety standards, and information security requirements.

What you need

Knowledge/Skills/Abilities Knowledge of applicable state and federal guidelines and requirements impacting health programs, including Kansas Insurance Department incentive guidelines and Federal Employee Program (FEP) operational guidelines. Understanding of member and provider contracts across lines of business and how contractual requirements translate into program operations. Knowledge of healthcare accreditation and regulatory frameworks (e.g., NCQA, URAC) and ability to interpret standards to support compliance and quality improvement. Knowledge of outcomes measurement methodologies, performance metrics, and quality reporting. Strong analytical and problem-solving skills, including the ability to interpret healthcare and program data to drive decisions. Excellent interpersonal skills and ability to build and maintain relationships with internal partners, external vendors, providers, employer group leaders, and members. Advanced written and verbal communication skills, including the ability to present complex information clearly to diverse audiences. Ability to manage complex projects and competing priorities with attention to detail, adaptability to change, and a focus on results.

Education and Experience

Bachelor’s Degree in Nursing, Healthcare Administration, Health Services Management, Public Health, or a related field required. Current, active, and unrestricted licensure as a Registered Nurse in the state of Kansas required. Minimum of 7 years of broad clinical experience in healthcare settings and at least 5 years of experience in the health insurance industry required. 5 or more years in a management or leadership role required Certification as a Case Manager (CCM) and/or Certified Diabetes Care and Education Specialist (CDCES), additional certification in healthcare quality, and demonstrated experience applying statistical methods to quality management or healthcare research preferred.

Physical Requirements

Ability to sit for extended periods while working at a computer, with intermittent standing and walking throughout the workday. Ability to communicate effectively in person and via phone/video conference, including participating in meetings for extended periods. Ability to occasionally lift, carry, push, or pull up to 25 pounds (e.g., files, materials, or equipment) as needed.

Compensation

Compensation $118,320 - $140,500 annually

Exempt Grade 18 Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts.

Our Commitment to Connection and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace.

We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.

For more than 70 years, Blue Cross and Blue Shield of Kansas has built a reputation of trust.

As we move forward in this new era of health care we want to continue that tradition.

Whether a member needs Blue Cross to cover an annual check-up or give them peace of mind during a major medical crisis, we want our members to know they can trust BCBSKS to meet their needs.

Our mission: Being the insurer Kansans trust with their health.