Manager Digital Workplace Engineering

Delta Dental Ins.; Oakland (CA); On-site; USD 122,400 - 265,100; Full time

Benefits offered by this job

401(k) with matching contributions

Rich medical & pharmacy benefits

Generous paid time off

Tuition reimbursement

Employee discount program

Job summary

Delta Dental Ins. is seeking a Manager for Digital Workplace Engineering to drive ownership and excellence across multiple platforms.

This role focuses on enhancing user experiences in digital workplace services, transforming organizational culture, and managing team performance. Candidates should possess strong leadership skills, deep knowledge of collaboration technologies, and a commitment to operational excellence. The position offers competitive pay and robust benefits.

Qualifications

• 8+ years of experience with a Bachelor's degree; 1+ years in management.
• Deep understanding of digital workplace collaboration technologies.
• Self-driven leader with full life-cycle technology project expertise.

Responsibilities

• Drive ownership and leadership of digital workplace platforms.
• Manage and maintain platforms focusing on user experience.
• Champion user-centric approach in digital workplace initiatives.

Skills

Leadership

Digital Workplace Technologies

Collaboration

Problem-solving

Communication

Education

Bachelor's degree

Tools

Microsoft 365

Atlassian technologies

Job description

Job Summary

Manager, Digital Workplace Engineering drives ownership and leadership of multiple platforms, ensuring excellent user experiences and outcome-focused digital workplace services.

Responsibilities

• This leader is committed to growing and transforming our workforce culture, applying their experience in developing new capabilities while serving as an effective coach and developer of talent.
• Has clear understanding of IT and business direction, strategy and expected results; ensures the Workplace Engineering team receives consistent messages and direction in driving toward that strategy.
• Continuously explores and implements innovative strategies and technologies, thinking outside the box to build a future-ready digital workplace.
• Manages and maintains platforms with a focus on operational excellence, uptime, and user experience.
• Develops, manages, and contributes to short‑term planning and long‑term strategy to deliver digital workplace technology services and solutions that enhance user productivity, optimize end‑user experiences, and meet business needs.
• Champions a user‑centric approach in all digital workplace initiatives, ensuring that user experience is at the heart of every decision and solution design.
• Shifts organizational focus from tool‑centric to outcome‑centric digital workplace strategies, measuring success by positive business impact and user satisfaction.
• Plays an active role in the recruitment, evaluation, motivation, development, promotion, and performance improvement processes of the team.
• Defines team scope and objectives of planning processes, including detailed work plans, schedules, project estimates, resource plans and monthly status reports.
• Conducts team meetings and is responsible for team tracking and analysis.
• Plans, directs, monitors, and participates in development activities for the team’s projects; responsible for the quality of project deliverables.
• Creates annual maintenance and project budgets, keeping the executive team up to date on the latest technologies that could help the company succeed.
• Manages relationships with all service and support vendors, defining and communicating expectations.
• Reviews, manages, and resolves complex problems involving multiple teams, systems or functions, overseeing the process of defining problems and implementing solutions.
• Maintains positive and proactive relationships with other managers within IT and across supported business units.

Qualifications

• 8+ years of aligning experience with a Bachelor's degree; 1+ years supervisory/management experience.
• Deep understanding of digital workplace collaboration technologies, including Microsoft 365 cloud solutions, Atlassian technologies, end‑user computing, and telecommunications.
• Proven track record of successful experiences in transformation initiatives inclusive of people, processes, and technology.
• Self‑driven, passionate leader with expertise in delivering full life‑cycle technology projects, including cloud platforms and architectures.
• Proficient in ITIL with first‑hand experience working with continual service improvement.
• Demonstrates experience managing and maintaining technology and service delivery platforms in highly‑available enterprise environments.
• Demonstrates enterprise leadership pillars: Lead Like a Boss—Lead Yourself, Lead Others, Lead the Stakeholder, Lead the Business.
• Demonstrates enterprise competencies: Play Well Together; Grow with Intention; Level Up; Inspire What's Next; Think Big, Make It Happen.
• Preferred: 10 years of progressively responsible experience within digital workplace technologies and service leadership.
• Preferred: 7 years experience managing teams of highly technical resources.
• Preferred: 5 years experience implementing Service Level Agreements with associated metrics.
• Experience with infrastructure services and applications systems.
• Highly knowledgeable in preparing business plans, IT plans, technology roadmaps, and technical project proposals.
• Ability to analyze business requirements and recommend appropriate solutions in a timely fashion.
• Knowledge of preparing and managing budgets.
• Demonstrated use of ingenuity and creativity in solving problems.
• Knowledge of project development life cycle, including prioritizing multiple projects.
• Demonstrated ability to recruit, build, and manage high‑performing teams.
• Ability to research and maintain current technical knowledge to support rapidly changing technology.
• Demonstrated successful, efficient, and effective communication with all levels of IT and business stakeholders.

Base Pay

Pay Grade 24: $122,400 – $265,100. Final pay may vary based on experience, education, certifications, and internal pay equity.

Benefits

• Competitive base and incentive pay
• 401(k) with robust matching and additional contributions
• Rich medical & pharmacy benefits
• 100% employer‑paid dental and vision benefits
• Holistic wellbeing program with financial incentives
• Generous paid time off plus 12 paid holidays and birthday off
• Career development; tuition reimbursement; recognition programs
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

EEO Statement

Delta Dental Ins. is an equal‑opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. We consider applicants without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, genetic information, disability, domestic partnership status, marital status, veteran or military status, citizenship status, or any other legally protected category. Employment decisions are based on business qualifications.