Manager, Digital Product Management - Commercial Sales & Servicing

Capital One; Richmond (VA); On-site; USD 150,000 - 171,000; Full time

Job summary

Capital One in Richmond, VA seeks a Manager, Digital Product Management for the Commercial Bank CRM Transformation to lead product strategy and cross-functional delivery. You will translate complex business requirements into frictionless, scalable customer experiences, partnering with Design, Engineering, Operations, and Risk to reshape commercial banking technology.

This role offers a competitive salary and an incentive program.

Qualifications

• Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, CS, CEng, Software Eng, ME, Information Systems or related).
• OR Bachelor's degree with at least 3 years of Product Management experience.
• Experience translating business strategy into consumer-facing digital products.

Responsibilities

• Partner with cross-functional leaders to translate complex enterprise requirements into user experiences.
• Drive CRM transformation initiatives to deliver a frictionless, scalable customer journey in Commercial Banking.

Skills

Product Management

Cross-functional collaboration

Strategic thinking

Education

Bachelor's or Master's in a quantitative field or related

Bachelor's + 3 years Product Management experience

Job description

Manager, Digital Product Management - Commercial Bank CRM Transformation

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team:

The Customer Relationship Management (CRM) Transformation team is developing a unified operational ecosystem designed to empower Commercial Bank Associates and the Customers they serve. Our mission is to develop an intelligent workspace where embedded AI, predictive analytics, and comprehensive client data seamlessly converge with CRM workflows to drive efficiency and growth. In this critical role, you will partner closely with cross-functional leaders across Design, Engineering, Business Operations and Risk to translate complex enterprise requirements into frictionless, intuitive user experiences. We are looking for a high-performance strategist who thrives in a fast-paced environment, eager to tackle complex challenges and unlock massive value for our customers and users. Join us to fundamentally reshape commercial banking technology by delivering a visionary platform that eliminates operational friction and accelerates the complete client lifecycle.

Capital One Product Framework:

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product Management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

• A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

• Bachelor's degree in any field and at least 3 years of Product Management experience

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $149,800 - $171,000 for Manager, Product Management

McLean, VA: $164,800 - $188,100 for Manager, Product Management

Richmond, VA: $149,800 - $171,000 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits). Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).