Manager, Digital & Loyalty Analytics

Cajun Funding Corp; Atlanta (GA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

Remote Fridays

Job summary

Church’s Texas Chicken is seeking a Manager of Digital & Loyalty Analytics in Atlanta to lead analytics across digital ordering and loyalty programs. You’ll build reporting frameworks, forecast performance, and partner with Marketing and IT to translate data into actionable growth strategies.

This role emphasizes cross-functional collaboration and ownership of data insights. The ideal candidate will have strong skills in CRM, web analytics, and CDPs, with experience in AI tools and a passion for

Qualifications

• Bachelor’s degree required in Business, Marketing, Data Science/Analytics, CS or related field.
• Proven experience in a similar analytical role, ideally in restaurant concepts or FMCG.
• Strong proficiency in data visualization tools (Power BI/Tableau) and SQL/Python for data manipulation.

Responsibilities

• Lead digital performance analysis and forecasting for digital & off-premise channels.
• Produce weekly reports on digital sales, customer behavior, and loyalty outcomes across channels.
• Develop and maintain automated dashboards for digital ordering and loyalty programs.
• Provide actionable insights and recommendations for campaigns based on data insights.

Skills

Data synthesis

CRM & loyalty

Web analytics

Stakeholder communication

Project management

Education

Bachelor’s degree in Business/Marketing/Data Science/Analytics/CS

Tools

Power BI

Tableau

SQL

Python

Excel

CDP platforms

Job description

Church’s Texas ChickenEmployee Job DescriptionJob Title: Manager, Digital & Loyalty AnalyticsReports to: Director, Data & Analytics / VP, Digital & LoyaltyDepartment: MarketingLocation: Atlanta/ Restaurant Support CenterRevised: August 2026The Manager of Digital & Loyalty Analytics will be a pivotal role focused on leveraging data-driven insights to drive the next phase of growth for Church’s Texas Chicken. This Manager will be a key player for the Data & Analytics function within Marketing and will have access to all the latest data & tools made available via Church’s innovative IT group. They will also have visibility to many key initiatives across the organization & play a crucial part in enhancing our digital ordering and loyalty programs, ultimately driving overall growth and success for the brand.Acting as a key analytical partner for the Digital & Loyalty team, this role will have wide cross-functional and senior leader visibility. They will build and maintain reporting frameworks for digital sales performance, directly influencing the strategy and execution of Church’s 1st party owned revenue channels. Ambitious growth goals will be achieved by synthesizing key insights from digital revenue and CRM data and translating them into recommendations & action steps in digital’s go-to-market planning process. This role will also support driving new off-premise growth via 3rd party delivery, and principally via Church’s new branded catering program.Key ResponsibilitiesThe high level focus areas will primarily be:Engineering & maintenance of core reporting infrastructure for digital & off-premise salesSupporting loyalty & catering programs with high-level performance trackingOffer analysis & recommendation engine for loyalty programCustomer level analysis for all digital marketing campaignsAt a more detailed level, this will look like:Leading digital performance analysis and forecasting by extending digital & off premise reporting capabilities across first & third party channels, promotions, offers, etc.Producing weekly reports of digital & off premise sales performance, customer behavior, and loyalty program outcomes—across first & third party channels.Managing continual improvements to automated reports and dashboards for digital ordering and loyalty, ensuring requirements from stakeholders are met.Working cross-functionally to identify the best strategies for digital & loyalty growth. Provide insights and recommendations for campaigns based on data insights.Conducting ad hoc analysis to generate business insights on a regular cadence, to support key decisions for optimizing marketing performance.Performing other analytically driven exercises as assigned.Key Skills & ExperienceAbility to synthesize complex and disparate data into actionable insights and analysis.Proactive in building new capabilities, processes & templates to enhance the in-house analytics function & support digital and loyalty growth.Demonstrated understanding of loyalty & CRM programs, customer segmentation, ecommerce & web analytics.Experience implementing, managing or utilizing CDPs would be a big plus.Willingness to adopt new tools that will improve overall productivity (e.g., AI).Ability to foster and build strong relationships across functions in the organization.Excellent written & verbal communication skills, and the ability to present complex data to non-technical stakeholders.Detail-oriented with a strong focus on accuracy and data integrity.Ability to manage multiple projects and meet deadlines.Position QualificationsBachelor’s degree in Business, Marketing, Data Science / Analytics, Computer Science or a related field.Proven experience in a similar analytical role, preferably in a restaurant concept, or another segment of fast-moving consumer goods (FMCG).Strong proficiency in data visualization tools (e.g., Power BI, Tableau), spreadsheet applications (e.g., Excel, Access), and presentation tools (e.g., PowerPoint).Working knowledge of structured query language (SQL), Python or R to access and manipulate raw data.Practical implementation of AI tools (e.g., Claude, ChatGPT, Gemini, CoPilot) is highly preferred.Familiarity with CRM platforms & web analytics tools would be a plus.Core Values & BehaviorsBuild a culture of ownership, accountability, teamwork, focus, discipline, professionalism, organizational stewardship, performance standards & rewards. Look for ways to improve ourselves and inspire others to do the same.Accountability & Ownership. Results oriented. – Play to win.Fast and adaptable to situations, nimble and flexible. Action oriented. – Play to win.Keep our commitments and act with honesty and integrity. – Do the right thing.Emotional maturity to “get it right” vs. “be right.” – Do the right thing.Self-Awareness of our impact on others. ‘We’ versus ‘Me’ perspective. – Work together.High Level of Customer Service, Internal & External – Show we care.Willingness to respect all persons in service of the organization. – Honor diversity.Don’t take ourselves too seriously. – Make it FunPhysical RequirementsEmployees must be able to perform the essential functions of the position with or without reasonable accommodation.Company office policy requires all hybrid roles to be onsite 4 days a week (Mon-Thu), with Friday being remote. Hours are 8:30-5:30.Ability to travel up to 10% of time.1. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church's, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.