Manager, Design Operations

Capital One; McLean (VA); On-site; USD 158,400 - 180,800; Full time

Benefits offered by this job

Comprehensive health benefits

Inclusive work environment

Competitive salary

Job summary

A major financial services company based in Virginia is looking for a Manager, Design Operations to oversee design and business operations. This role requires expertise in design management, cross-functional collaboration, and program management. The successful candidate will ensure high-quality design outcomes, mentor team members, and drive continuous improvement in design processes. The salary range for this position in McLean is between $158,400 and $180,800, reflecting the company’s commitment to competitive compensation and benefits.

Qualifications

• 5+ years of experience in design management and operations management.
• Experience leading cross-functional project delivery.

Responsibilities

• Manage design team’s people and business operations.
• Maintain design standards and identify workflow bottlenecks.
• Develop resourcing and program management routines.

Skills

Design management

Project management

Program management

Cross-functional collaboration

Tools

Design tools

Job description

Manager, Design Operations

As a Design Operations Manager, you will play a central role in enabling our design, product, and operations teams to move faster. You will think strategically about how teams work together and design systems and structures to help scale. You have a deep understanding of best practices in program management and have successfully led cross‑functional stakeholder groups to deliver quality products and experiences. In this role you will rely on your ability to influence cross‑functional stakeholders, create clarity through excellent communication, and solve complex and ambiguous problems.

What You’ll Do

• Business & People Operations:
  • In close collaboration with design leadership manage the design team’s people operations and business operations. Activities may range from KPI/OKR management, headcount, partner management to developing team rituals, culture and fostering overall positive team health.
  • Mentor and share design operations expertise with team members.
  • Support the hiring and onboarding of employees, manage contractors and vendors, and strategically balance attrition.
• Design Standards & Practice Management:
  • Enable high quality design outcomes by maintaining design standards and practices across teams, identifying any bottlenecks in the workflow or opportunities to improve the design process and outcomes.
  • Collaborate with peers across the broader Design organization on priority initiatives, scaling best practices, and building new processes to ensure the organization is well managed.
  • Shape agendas, facilitate collaboration sessions, and build frameworks to drive teams toward outcomes.
  • Identify team and project needs with regards to design process, tools, documentation, asset management. Implement necessary changes to ensure design teams operate at optimum efficiency.
• Design Portfolio & Program Management:
  • Develop resourcing, capacity planning, and program management routines to ensure teams deliver against established goals and objectives.
  • Use industry best practices to drive delivery, collaboration, and risk mediation across cross‑functional teams, including product and tech partners.
  • Provide clear communication to cross‑functional leadership on status, resources, issues, and priorities.

Basic Qualifications

• At least 5 years of experience in design management, project or program management of design deliverables, and operations management including experience working directly with experience designers, researchers, and strategists.
• At least 5 years of experience leading project delivery for cross‑functional projects.

Preferred Qualifications

• 3+ years of design tool use and tool management experience.
• Experience with design systems.
• Experience working with corporate design teams.
• Understanding of design quality and product strategy.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary ranges by location:
McLean, VA: $158,400 – $180,800 for Manager, Design
New York, NY: $172,800 – $197,200 for Manager, Design
Richmond, VA: $144,000 – $164,400 for Manager, Design

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]. Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.