Manager, Delivery

TELUS Digital; Charlottesville (VA); On-site; USD 120,000 - 170,000; Full time

Job summary

TELUS Digital, a global digital product consultancy, seeks a Manager, Delivery to lead multidisciplinary teams delivering high‑quality client software solutions. You will grow client partnerships, guide scope, design, and architecture decisions, and ensure clear, actionable communication across engineering, product, marketing, and executive stakeholders.

You will drive planning, ensure alignment with client objectives, and adapt processes to project needs while visiting clients during kickoff

Qualifications

• 7+ years leading software delivery or product teams in client services.
• Experience guiding Fortune 500 custom software programs from discovery to deployment.
• Strong ability to manage complex scope with multiple executive stakeholders.
• Technical problem-solving and cross-system communication skills.
• Excellent workshop facilitation and clear enterprise-level communication.
• Balance business, user experience, and software project management.
• Mentored teams across product, development, design, and testing.
• Professional experience with AI tools is a plus.

Responsibilities

• Lead multidisciplinary project teams to deliver high-quality client solutions.
• Grow client partnerships and drive alignment on scope, design, and architecture.
• Communicate effectively with engineering, product, marketing, and executives.
• Create and guide the holistic project plan and goals.
• Maintain sustainable team flow while focusing on client objectives.
• Apply appropriate project management frameworks to fit scenarios.
• Visit clients regularly during kickoff or launch periods.
• Directly manage account details, scope, and relationships.

Skills

PM Leadership

Client Services

Enterprise Projects

AI Tools Experience

Stakeholder Management

Workshop & Meetings

Tools

Jira

Confluence

Job description

Who We Are

Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

The Opportunity

As a Manager, Delivery, you'll be a key member of our leadership Tri-Force, working closely with Engineering Managers and Product Leads. Your primary responsibility will be leading multidisciplinary project teams to deliver high-quality solutions for our clients. Together, you'll establish and grow partnerships with clients to deliver world-class products.

Responsibilities

• Drive product development, leading the creation of products that are critical to our clients’ businesses

• Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process

• Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives

• Create, guide, and communicate the holistic project plan and goals to create alignment and drive convergent implementation

• Encourage sustainable flow for your team while focusing on key client objectives

• Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product

• Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods

• Engage directly with clients, managing the account details, project scope, and relationship

Qualifications

• 7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business

• Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment

• Demonstrated empathy, experience, and confidence managing software projects with complex scope and with multiple external/client executive stakeholders

• An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management issues, etc.)

• Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals

• You have a blend of business, user experience, and software project management acumen, and a mindset of motivating clients and 3rd party counterparts to be collaborative partners

• You've managed projects in which you mentor other product, development, design, and testing team members

• Professional or personal experience utilizing AI tools

Bonus Points

• Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency

• Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users

• You’ve taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects

• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.