Manager Decision Support Analytics

Highmark; United States; On-site; USD 102,700 - 164,600; Full time

Job summary

Highmark is seeking a qualified candidate to oversee daily operations and functions of the department. The role requires in-depth knowledge of business systems, data warehousing, and reporting. The incumbent will manage staff, ensuring productivity and performance levels through coaching, development, and performance management.

The position requires a Bachelor’s Degree and at least 5 years of experience in healthcare reporting and analytics. The pay range is between $102,700 and $164,600, with the flexibility for travel up to 25%.

Qualifications

• 5 years of progressive experience in a clinical or reporting and analysis domain.
• Prior leadership and/or project management experience is needed.

Responsibilities

• Oversee daily operations and functions of the department.
• Serve as decision-support analytics subject-matter expert.
• Develop and implement policies and programs as needed.
• Manage staff productivity and performance.
• Guide enhancements to analytic capabilities.

Skills

Advanced knowledge of SAS

Advanced knowledge of SQL

Strong problem-solving skills

Project management

Organizational skills

Effective written and oral communication

Education

Bachelor’s Degree in a clinical-related field or equivalent experience

Bachelor’s Degree in business, healthcare, or health information field

Tools

Spreadsheet programs

Job description

Job Summary

This role oversees all daily operations and functions of the department. The incumbent must possess in-depth knowledge of business systems, data warehousing, data collection, and reporting. They will ensure that all summary and analysis reporting projects are mechanically, statistically, and theoretically accurate. They are responsible for summarizing and presenting results to enhance the organization’s understanding of underlying trends, results, and implications, and for organizing, assigning, and actively managing to completion the department’s data analysis projects.

Essential Responsibilities

• Perform management responsibilities including hiring, termination decisions, coaching, development, rewards, performance management, and staff productivity.
• Plan, organize, staff, direct, and control the day‑to‑day operations of the department.
• Develop and implement policies and programs as needed.
• Oversee budgetary responsibilities and authority.
• Serve as the decision‑support analytics subject‑matter expert for dashboard and report development supporting key clinical and operational initiatives.
• Maintain key relationships with leadership and stakeholders to identify and communicate performance and continuous improvement opportunities for quality improvement and clinical effectiveness.
• Oversee sourcing, assessment, definition, and maintenance of business data to ensure integrity, quality, validity, and applicability for ongoing trend analysis.
• Guide enhancements to analytic capabilities focusing on measurement, benchmarking, and value metrics.
• Lead design, implementation, and maintenance of analytical processes and reports supporting the group’s performance internally and versus industry benchmarks.
• Manage utilization of measurement tools, statistical methods, and benchmark comparisons to analyze outcome measures supporting organizational goals.
• Partner with leadership and process owners to define key metrics and analytic needs for dashboards, scorecards, and reporting solutions.
• Implement special initiatives to address reporting and analytics needs as directed.
• Perform other duties as assigned or requested.

Education

• Minimum: Bachelor’s Degree in a clinical‑related field, Business Administration, Healthcare Administration, Health Information Management, or related discipline; or equivalent experience and/or education.
• Preferred: Bachelor’s Degree in a clinical‑related, business, healthcare, or health information field.

Experience

• Minimum: 5 years of progressive experience in a clinical or reporting and analysis domain within a healthcare organization; prior leadership and/or project management experience.
• Preferred: Experience in a clinical area/function/organization.

Licenses & Certifications

• Minimum: None.
• Preferred: None.

Skills

• Advanced knowledge of SAS and SQL.
• Advanced computer skills with strong knowledge of spreadsheet programs.
• Ability to perform under stressful and changing circumstances, meet deadlines, and provide effective written and oral communication; strong problem‑solving, project management, teamwork, and organizational skills.
• Ability to assist in ensuring compliance with regulatory agencies and HIPAA regulations.

Travel Requirement

0%–25%.

Physical, Mental Demands and Working Conditions

Office‑based. Requires frequent communication with internal and external stakeholders (in person, telephone, email). Requires understanding, interpreting, and analyzing data; solving problems; concentrating; researching; and using technology. Must meet multiple deadlines. Fast‑paced and stressful environment. May require work outside regular hours.

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This position adheres to the ethical and legal standards and behavioral expectations set forth in the company’s code of business conduct and policies. Employees may have access to confidential customer information and must comply with HIPAA and all data security guidelines. Compliance with the company’s Code of Business Conduct is mandatory.

Pay Range

Minimum: $102,700.00
Maximum: $164,600.00

EEO Statement

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on veteran status or disability and against all individuals based on categories protected by applicable federal, state, or local law.