Manager, Dealer Success

PureCars Technologies, LLC; Kansas City (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

PureCars is seeking a Manager, Dealer Success to lead our team of Digital Account Managers serving enterprise clients. You will report to the Senior Director of Client Success and partner with sales and performance leaders to drive retention and expansion.

The role requires a Bachelor’s Degree, 8 years of relevant experience with at least 3 in management, and the ability to travel up to 30%. You will mentor staff, analyze performance data, and present insights to executives to sustain growth.

Qualifications

• Bachelor’s Degree and 8 years of relevant experience with at least 3 years in a managerial role.
• Automotive digital advertising and marketing technology experience is highly preferred.
• Track record of success in managing a large book of clients within a digital marketing/SaaS environment.
• Strong technical knowledge and ability to communicate technical concepts around Search, Programmatic, and Social Media marketing technologies and best practices.
• Experience in coaching and mentoring other Account Managers, tracking direct report activity metrics, and identifying churn risks and growth opportunities within client accounts.
• Adept in Account Management best practices and in teaching successful methods in order to scale best practices across teams.
• Skilled in organizing and delegating team responsibilities and processes.
• The perfect combination of data-driven decision making combined with a human-oriented approach towards relationship management and growing others.
• Excellent communication and presentation skills - you will regularly present to internal executives and national clients!
• Ability and willingness to travel, including overnight stays, up to 30% as required.

Responsibilities

• Lead the Digital Account Manager team servicing enterprise clients.
• Monitor activities and account performance to identify expansion or churn.
• Escalation point for high-level or complex customer issues with solutions.
• Foster a high-performance culture and drive goals.
• Collaborate with Performance and Sales leadership for retention and growth.
• Analyze performance data with direct reports and set action plans.
• Provide training and feedback to develop the team.
• Interface with clients, participate in QBR calls, and present metrics to executives.
• Perform other duties as assigned.

Skills

Data-driven

Account management

Leadership

Communication

Education

Bachelor’s Degree

Job description

Who is PureCars?

As the industry leader in automotive marketing, we’re trusted by the best dealers in North America. From innovative solutions to support from trusted experts, making marketing easier is our job. PureCars provides everything dealers need to attract and convert more customers with tech-driven solutions, unmatched data capabilities, and direct access to support.

We are a certified digital provider for 20+ OEM programs and compliant with over 40 brands. We also serve 65 of the top 100 dealer groups in North America. We are proud to partner with leading organizations such as Google, Meta, Amazon, Spotify, Disney+, Microsoft, Oracle, and others to offer the widest range of advertising channels to our dealership clients.

We are focused on investing in world-class talent and technology in order to help our partners dominate their markets in new and innovative ways.

Job Summary - Manager, Dealer Success

PureCars is seeking a Manager, Dealer Success to join us as our team, technology, and client base continues to grow. This individual will report to the Senior Director of Client Success and will be responsible for leading the team of Account Managers that service our highest value customers. The Manger will also support the larger team in endeavors that align with company vision. The mission for this individual will be to provide exceptional customer service and leadership to reach 100% customer retention, while also successfully identifying areas for and executing strategies around account expansion and growth opportunities. If you’re looking to flex your management skills, lead with a combination of data and empathy, and implement and implement the best Account Management practices, we want to hear from you!

What You’ll Do:

• Manage the success and professional growth of a team of Digital Account Managers who are responsible for the relationship management, retention, and growth of PureCars’ enterprise client base.

• Oversee the daily and weekly activity of your direct reports as well as the digital marketing performance of each account within the representative’s account base to proactively identify opportunities for account expansion and/or risks of churn.

• Act as the primary point of escalation for all high-level or complex customer issues shared by your direct reports and effectively prescribe and implement solutions.

• Lead and cultivate a high-performance culture, driving business and goal achievement.

• Partner with Performance and Sales leadership to identify communication and process improvement opportunities leading to increased retention and the acquisition of additional rooftops.

• Analyze individual, team, and account performance data with your direct reports on a consistent basis, share performance data with the Director of Client Experience, Direct Accounts and establish and manage go-forward action plans with your team.

• Identify training needs and provide consistent, timely and practical feedback to develop the team

• Interface directly with clients, conduct and shadow on technical QBR calls, and present performance metrics of your total book of business to internal executives.

• Perform other duties as assigned

The Skills and Experience You Bring:

• Bachelor’s Degree and 8 years of relevant experience with at least 3 years in a managerial role.

• Automotive digital advertising and marketing technology experience is highly preferred.

• Track record of success in managing a large book of clients within a digital marketing/SaaS environment.

• Strong technical knowledge and ability to communicate technical concepts around Search (paid and organic), Programmatic, and Social Media digital marketing technologies and best practices.

• Experience in coaching and mentoring other Account Managers, tracking direct report activity metrics, and identifying churn risks and growth opportunities within client accounts.

• Adept in Account Management best practices and in teaching successful methods in order to scale best practices across teams.

• Skilled in organizing and delegating team responsibilities and processes.

• The perfect combination of data-driven decision making combined with a human-oriented approach towards relationship management and growing others.

• Excellent communication and presentation skills - you will regularly present to internal executives and national clients!

• Ability and willingness to travel, including overnight stays, up to 30% as required.

PureCars is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Just be passionate, genuine, collaborative, data-driven, and entrepreneurial at heart!