Manager DBG Account Management

Elevance Health; Lakewood (WA); Hybride; USD 117 000 - 175 000; Plein temps

Résumé du poste

Elevance Health is seeking a Manager DBG Account Management to execute account management activities for an assigned book of business. The role emphasizes leadership, profitability, and client satisfaction, with a hybrid work arrangement in Washington.

You will partner across teams, drive retention, and guide crisis services coordination while supporting budgeting and strategy initiatives. Qualified candidates bring a BA/BS and 5+ years of leadership or account management experience, with strong

Qualifications

• BA/BS required with 5+ years leadership/account management experience.
• Experience with crisis services preferred.
• Strong collaboration and budget-tracking skills.

Responsabilités

• Lead and coach direct reports, driving performance and development.
• Develop strategies with matrix partners to meet member and financial goals.
• Provide input to Product Development on profitable client offerings.
• Support budget tracking and financial oversight with leadership.
• Coordinate crisis line operations with providers and stakeholders.

Connaissances

Leadership

Account management

Strategic planning

Formation

BA/BS degree

Description du poste

JR209791 Manager DBG Account Management

Responsible for executing account management activities for an assigned book of business. Leverages knowledge of market drivers and manages plans in order to ensure their team meets or exceeds annual retention, customer satisfaction and revenue goals.

LOCATION: Hybrid 2:

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

How you will make an impact:

• Support leadership in driving plans to ensure business meets profitability standards.
• Work with matrix partners to develop strategies and executes plans to achieve client membership and financial goals.
• Provides input to the Product Development team on opportunities to create profitable and efficacious products that meet strategic needs of clients.
• Hires, trains, coaches, counsels, develop, motivates and evaluates performance of direct reports.
• Supports budget tracking and financial oversight in partnership with leadership and matrixed stakeholders.
• Supports oversight of regional crisis line/call center operations and collaborates with providers and community stakeholders to help ensure timely, appropriate response to crisis calls.

Minimum Requirements:

• Requires a BA/BS and a minimum of 5 years of professional/leadership experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Excellent managerial and leadership skills are highly preferred.
• Behavioral health and crisis services experience is strongly preferred.
• Knowledge of the 988 Suicide & Crisis Lifeline, regional crisis line systems and crisis call center operations strongly preferred.
• Experience collaborating with crisis response providers, community partners, public-sector stakeholders and cross-functional teams preferred.
• Experience with budget tracking, understanding budgets and financial accountability preferred.
• Demonstrated ability to lead established teams, navigate complex stakeholder relationships and adapt effectively in a high-pressure crisis services environment preferred.
• Strong presentation and public speaking skills, with the ability to effectively deliver crisis services presentations to community providers and key stakeholders.
• TRAVEL: Approximately 40% regional travel is expected, including visits to providers, monthly ASO meetings in Olympia, Washington, and occasional travel to other regions. This position is based in Pierce County, Washington.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $116,564 to $174,846.

Locations: Washington State

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.