Manager, Data Operations

KPMG LLP; Raleigh (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

KPMG LLP is seeking a Manager, Data Operations - Azure Data Lake to join our Digital Nexus organization in Raleigh. You will lead MSP resources and supervise Azure Data Lake pipelines, ensuring stability and incident response across multiple time zones.

Ideal candidates have 5+ years in data operations, direct experience with Azure Data Factory/Data Lake, and a proven track record meeting SLAs. Strong documentation skills and collaboration with stakeholders are essential for success in this role.

Qualifications

• Five years of recent experience managing data operations, including data pipeline monitoring and incident response.
• Experience with Azure Data Factory, Azure Databricks, and Azure Data Lake Storage Gen2.
• Experience leading MSP teams across multiple time zones.
• Ability to develop and maintain clear, comprehensive technical and operational documentation.
• Demonstrated success meeting SLAs and performance metrics with a continuous improvement mindset.
• Strong communication and collaboration skills with cross-functional stakeholders.
• Authorized to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Lead and manage MSP resources; monitor Azure Data Lake pipelines and operational support.
• Ensure platform stability and reliability through proactive monitoring and incident response.
• Own SLA performance by tracking metrics and driving corrective actions.
• Oversee end-to-end data operations monitoring and report platform performance to stakeholders.
• Maintain and govern operational documentation and troubleshooting procedures.
• Serve as escalation point and coach technical staff across teams.

Skills

Azure Data Factory

Azure Databricks

Azure Data Lake Storage Gen2

Generative AI

Agentic AI

Data operations management

MSP leadership

Incident response

SLA performance

Technical documentation

Cross-functional collaboration

Education

Bachelor's degree preferred

High school diploma or GED required

Job description

KPMG is currently seeking a Manager, Data Operations - Azure Data Lake to join our Digital Nexus organization.

Responsibilities:

• Lead and manage Managed Service Provider (MSP) resources; responsible forday-to-daymonitoring of Azure Data Lake pipelines and operational support activities
• Ensure platform stability and reliability through proactive monitoring, effective incident response, andtimelyresolution of technical issues
• Own service level agreement (SLA) performance by tracking operational metrics, addressing breaches, and driving corrective actions asrequired
• Overseeend-to-enddata operationsmonitoringandcommunicateplatform performance, risks, and issues to stakeholders
• Maintain and govern operational documentation, including platform design artifacts, configuration standards, and troubleshooting procedures
• Serve as the primary escalation point for operational issues, collaborating with cross functional teams while providing coaching and guidance to technical staff
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:

• Minimum five years of recent experience managing data operations, including data pipeline monitoring and incident response, with strong knowledge of Azure Data Factory, Azure Databricks, Azure Data Lake Storage Gen2, and Generative and Agentic AI concepts
• Bachelor's degree from an accredited college or university is preferred;High school diploma or GED required
• Experience leading and overseeing Managed Service Provider (MSP) teams across multiple time zones
• Strong ability to develop andmaintainclear, comprehensive technical and operational documentation
• Demonstrated success meeting SLAs and performance metrics, with acontinuous improvementmindset and ability to translate platform insights into actionable improvements
• Strong communicationand collaboration skills, with experience supporting strategic planning andcross functionalstakeholders
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)