Manager, Data Center Support Services

Oracle; Nashville (TN); On-site; USD 102,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short & long-term disability

Life insurance and AD&D

401(k) with company match

Paid time off and holidays

Commuter benefits

Job summary

Oracle in Nashville seeks a Senior Data Analytics Manager to lead end-to-end data integration, BI reporting, and operational analytics across IT and business teams. You will drive SQL-driven analyses, data quality, and mentoring of analysts to deliver impactful insights.

Collaborate with developers and vendors, translate findings into actions, and guide data governance to support strategic decisions. This role is on-site in Tennessee with a strong emphasis on leadership and results.

Qualifications

• Strong SQL, BI, and data validation experience.
• Ability to translate business goals into analytics metrics.
• Experience turning analysis into actionable leadership recommendations.
• Curiosity to verify data sources and logic.

Responsibilities

• Lead IT and BI teams to deliver priorities with clear milestones.
• Translate business objectives into measurable analytics questions and KPIs.
• Query and analyze operational data using SQL and BI tools; validate data sources.
• Identify trends and drivers; communicate uncertainties and impacts clearly.
• Present insights to leadership with recommended actions and outcomes.
• Coordinate on-site IT support and cross-team collaboration as needed.

Skills

SQL

Business Intelligence

Operational analytics

Data validation

Leadership

Communication

Tools

SharePoint

Confluence

Smartsheet

On-site IT support

Job description

Job Description

Manages team(s) conducting end-to-end hardware installation and troubleshooting. Manages team(s) implementing network communications, providing guidance on complex problems. Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented. Oversees technicians participation in training to advance their understandings and refine technicians' skill set, meeting requirements. Facilitates collaboration with development teams and external vendors to resolve complex technical problems, providing subject matter expertise around large scale matters.

Responsibilities

• Manage the IT and business intelligence team’s delivery of assigned operational priorities. Define scope, success criteria, milestones, deliverables, and acceptance criteria with business stakeholders.
• Translate business objectives and leadership directives into analytical questions, meaningful performance indicators, metric definitions, data requirements, and reporting that measures progress and supports decisions.
• Personally query, explore, and analyze operational data using SQL and business intelligence tools. Validate source data, calculations, assumptions, and refresh processes; investigate discrepancies before presenting conclusions.
• Identify patterns, trends, and underlying performance drivers. Distinguish observed relationships from supported explanations and communicate limitations or uncertainty that could affect a decision.
• Present a clear, actionable story to leadership: what happened, why it matters, what the evidence supports, and what action is recommended. Work with business owners to measure whether resulting actions achieve the intended outcome.
• Build and maintain team work plans, assignments, support coverage, and reporting cadences. Balance capacity across analytics, platform improvements, automation, and on-site support; make priority tradeoffs and displaced work visible.
• Coordinate on-site IT support, ensuring requests are assessed, assigned, tracked, and resolved or escalated to the appropriate owner. Communicate service impacts and coordinate with enterprise IT and other technical teams as needed.
• Guide the development and maintenance of team-supported SharePoint and Confluence environments, applications, and workflow automation. Apply established access, governance, testing, documentation, and change-control requirements.
• Review technical designs and completed work for accuracy, usability, and maintainability. Contribute directly when needed to establish an approach, troubleshoot a problem, or unblock delivery, while developing team capability and ownership.
• Identify dependencies, delivery risks, recurring support issues, and resource constraints. Develop practical mitigation plans, track actions to closure, and elevate decisions beyond the team’s authority with options and a recommendation.
• Coach and develop employees through clear goals, regular feedback, work reviews, and development plans. Evaluate progress and provide input into hiring, performance, and promotion decisions.
• Track and report team delivery, data quality, backlog age, support performance, and solution adoption. Use findings and lessons learned to improve team processes and the usefulness of its services.

Preferred Background

• Strong hands-on experience in SQL, business intelligence, operational analytics, and data validation, including working with complex datasets and investigating data quality issues.
• Demonstrated ability to translate broad business direction into measurable outcomes and useful analytics, including defining appropriate measures when requirements are initially unclear.
• Demonstrated ability to turn analysis into an evidence-based recommendation for leadership, explaining business implications, assumptions, limitations, and tradeoffs clearly.
• Technical curiosity and a willingness to investigate how data is generated, structured, connected, and used. Ability to challenge analytical logic and coach others to produce trustworthy, decision-relevant work.
• Experience delivering reporting, applications, or automation through requirements definition, testing, implementation, documentation, and ongoing support.
• Experience with SharePoint, Confluence, Smartsheet, and on-site IT support; familiarity with coordinating issue resolution across technical support teams.
• Experience in data center operations, facilities, maintenance, or another complex operational environment.
• Experience leading work through others, setting priorities, reviewing deliverables, and coaching colleagues. Prior formal people-management experience is welcome but is not required.

Qualifications

Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only.

US: Hiring Range in USD from: $102,300 - $209,500 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.