Manager, Cyber Risk Services

Travelers; Richmond (VA); On-site; USD 120,000 - 199,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Pension Plan

Paid Time Off

Wellness Program

Mental Health Support

Volunteer Program

Job summary

Travelers Insurance is seeking a Manager in our Cyber Risk Services team to lead projects delivering cutting-edge cyber risk assessment and mitigation services. You will inform underwriting decisions and guide cybersecurity initiatives to strengthen client portfolios, ensuring timely responses to policyholders, brokers and underwriters via our support channels.

You will collaborate with underwriters, stay ahead of evolving threats, and craft new offerings to meet client needs, while mentoring a

Qualifications

• Bachelor's degree required from an accredited institution.
• Certifications such as CISSP, CISM, CRISC are highly desirable.
• 5+ years of experience in insurance, cybersecurity, or legal industries.

Responsibilities

• Consult on cybersecurity controls and best practices for client security posture.
• Conduct moderately complex risk assessments to identify vulnerabilities.
• Analyze and evaluate policies and procedures to align with industry standards.
• Develop actionable risk remediation recommendations for policyholders.

Skills

Cybersecurity

Risk assessment

Policy analysis

Analytical thinking

Communication skills

Cross-functional collaboration

Education

Bachelor's degree

CISSP

CISM

CRISC

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category Risk Control Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $120,400.00 - $198,700.00

Target Openings 2

What Is the Opportunity?

Travelers Insurance is seeking a highly skilled and knowledgeable Manager within our Cyber Risk Services team. This role will be responsible for leading projects to develop and deliver cutting‑edge cyber risk assessment and mitigation services to our clients, informing underwriting decisions, and leading cybersecurity initiatives to strengthen our clients' Cyber insurance portfolio. As a Manager, you will play a pivotal role in delivering the cybersecurity strategies and services that prepare and protect our clients against evolving cyber threats. You will ensure timely and professional responses to our policyholders, brokers and underwriters about our team's services via our customer service ticketing system and on phone calls.

What Will You Do?

• Consult on cybersecurity controls and best practices to assist clients in enhancing their security posture.
• Conduct moderately complex comprehensive risk assessments to identify vulnerabilities and potential threats for policyholders.
• Analyze and evaluate existing cybersecurity policies, standards, and procedures to support recommendations while also ensuring policies/procedures align with industry standards.
• Develop and deliver actionable recommendations to policyholders on how to mitigate identified moderately complex cyber risks, including overseeing the implementation of risk remediation efforts based on post‑incident data.
• Collaborate with underwriters to provide insights into client cyber risk profiles.
• Maintain a deep understanding of the evolving cyber threat landscape, including emerging threats, vulnerabilities, and attack techniques.
• Identify opportunities to enhance existing Cyber Risk Advisory services and develop new offerings to meet client needs.
• Assist with increasing team awareness of the evolving cyber threat landscape, including emerging threats, vulnerabilities, and attack techniques.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's degree.
• Superior written and verbal communication skills, with the ability to articulate complex concepts to a diverse audience.
• Relevant certifications (e.g., CISSP, CISM, CRISC) are highly desirable.
• 5+ years of experience in the insurance, cybersecurity, or legal industries.

What is a Must Have?

• Proven track record of effective problem-solving and critical thinking.
• Extensive knowledge of cyber threats, vulnerabilities, and what causes cyber attacks and claims.
• Exceptional analytical and problem‑solving skills, with the ability to conduct risk assessments and develop mitigation strategies.
• Demonstrated ability to work collaboratively with cross‑functional teams.
• 4+ years of insurance or cybersecurity experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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Employees and their eligible family members – including spouses, domestic partners and children – are eligible for coverage from the first day of employment.

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