Manager, Customer Success Compensation

salesforce.com, inc.; Indianapolis (IN); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce is seeking an experienced Operations professional in Indianapolis, IN to own compensation program execution and quota issuance for Customer Success Managers. The role sits in the Business Planning team within the Account Success Center of Excellence and partners with Sales, Finance, and BI to drive accurate, scalable compensation workflows.

You will build data pipelines, govern incentive frameworks, and continuously improve tooling and data accuracy while communicating findings to

Qualifications

• 4–6 years of experience in sales operations, revenue operations, or compensation administration.
• Experience managing operational programs and workflows in a fast-paced environment.
• Strong understanding of incentive compensation frameworks and data governance.
• Hands-on experience building/maintaining data pipelines (SQL, ETL/ELT).
• Excellent analytical and communication skills for stakeholder presentations.
• Ability to coordinate across global time zones and travel quarterly if needed.

Responsibilities

• Execute and govern the incentive framework for Customer Success Managers.
• Manage end-to-end quota issuance and ensure data accuracy across systems.
• Develop data pipelines for timely attainment calculations and data integrity.
• Identify bottlenecks and drive tooling/data improvements for efficiency.
• Collaborate with Sales, Renewals, BI, Strategy & Operations, and Finance teams.
• Analyze compensation data and present insights to leadership.

Skills

Incentive compensation

Data governance

Data pipelines

SQL

ETL/ELT workflows

Cross-functional collaboration

Communication skills

Tools

Salesforce

Excel

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Position Overview

This role sits within the Business Planning team inside the Account Success Center of Excellence and is responsible for managing the day-to-day execution, process governance, and operational rollout of compensation programs and quota issuance for Customer Success Managers (CSMs).

Key Responsibilities

• Compensation Execution & Governance: Execute the incentive framework for CSMs, ensuring program alignment with business objectives and operational guidelines. Act as the primary point of contact for day-to-day compensation governance and escalation questions.
• Quota Issuance & Administration: Manage the end-to-end operational process for CSM quota issuance. Maintain user attribute accuracy across systems to ensure correct, timely quota assignments at scale.
• Data Pipelines & Attainment: Develop and maintain data pipelines required for accurate and timely attainment calculations, ensuring data integrity across compensation systems.
• Process Improvement: Identify operational bottlenecks, data errors, and process gaps to drive continuous improvements in tooling, data accuracy, and workflow efficiency.
• Cross-Functional Collaboration: Partner directly with Sales, Renewals, Business Intelligence, Strategy & Operations, and Finance teams to align on compensation schedules, data inputs, and cross-team workflows.
• Reporting & Analysis: Analyze compensation and quota performance data to track program effectiveness, presenting functional updates and data-driven recommendations to team leadership.

Requirements

• 4-6 years of experience in sales operations, revenue operations, business operations, or compensation administration.
• Demonstrated ability to manage operational programs and workflows in a fast-paced environment.
• Strong working knowledge of incentive compensation frameworks, data governance principles, and business process design.
• Practical data engineering experience, including hands-on experience building and maintaining data pipelines (SQL, ETL/ELT workflows)
• Excellent analytical, problem-solving, and communication skills, with experience presenting operational data to stakeholders.
• Ability to work effectively across global time zones; willingness to travel quarterly if required.

Desired Skills

• Direct experience with Customer Success or Sales compensation models.
• Strong domain knowledge of Customer Success functions and metrics.
• Hands-on proficiency with Salesforce or similar enterprise CRM and compensation software platforms.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.