Manager, Customer Success

ZoomInfo; Waltham (MA); On-site; USD 94,080 - 147,840; Full time

Benefits offered by this job

Comprehensive benefits

Holistic well-being programs

Job summary

A leading data intelligence company is seeking a Customer Success Manager to lead a team of enterprise customer success managers in strategic planning and implementation. The ideal candidate has over 3 years of experience in B2B SaaS, excels in team development, and demonstrates strong communication abilities. Join a dynamic team that values growth and innovation in a fast-paced environment.

Qualifications

• 3+ years managing Customer Success teams for B2B SaaS or tech companies.
• Experience with complex, multi-product portfolios.
• Strong communication and relationship management skills.

Responsibilities

• Own the complete customer success experience for a team of Enterprise CSMs.
• Manage and develop a customer-facing team for complex implementations.
• Drive team performance against renewal and upsell targets.

Skills

Customer Success Management

Data Intelligence

Strategic Thinking

Revenue Expansion

Communication Skills

Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.

What You’ll Do

• Own the complete customer success experience for a team of 7 Enterprise CSMs (1,000+ employee companies)
• Manage and develop a customer-facing team that strategizes with and guides our customers through complex, multi-product implementations and value realization journeys
• Coach CSMs on strategic thinking, elevating the team's ability to quantify ROI, demonstrate business impact, and develop executive-level engagement strategies
• Partner closely with Sales and Account Management on account strategy, upsell/cross-sell motions, and revenue expansion opportunities across the customer base
• Drive team performance against renewal and upsell targets, tracking key metrics and coaching CSMs to achieve revenue goals
• Synthesize customer insights and share feedback with GTM and Product teams to identify business opportunities and inform product innovation

What You Bring

• 3+ years of experience managing Customer Success teams for a B2B SaaS or technology company, preferably in data/intelligence, revenue operations, or enterprise software
• Proven track record of building and scaling teams that support complex, multi-product portfolios with varying use cases
• Ability to understand and articulate complex data products, integrations, and technical workflows. Experience with GTM data platforms, ABM solutions, or revenue intelligence tools highly valued
• Demonstrated ability to elevate teams from task execution to strategic thinking, with focus on value realization frameworks and ROI quantification
• Strong track record of collaborating with Account Management/Sales teams on revenue expansion and account strategy
• Proven ability to develop and coach teams on VP+ level engagement strategies and C-suite communication
• Strong communication, presentation, and relationship management skills with ability to influence across all levels of the organization
• Ability to effectively operate with high energy and flexibility in a fast‑paced, constantly‑evolving team environment

Compensation

Base salary: $94,080 USD – $147,840 USD. Additional compensation such as bonus, commission, equity and other benefits may also apply.

Benefits

ZoomInfo offers comprehensive benefits and holistic well‑being programs designed for overall mind, body, and lifestyle. Learn more about ZoomInfo benefits here.

Equal Opportunity

ZoomInfo is a proud equal opportunity employer. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

ZoomInfo may use a software‑based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.