Manager Customer Projects

Graybar Electric Company; Dublin (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with company match

Paid vacation and holidays

Profit sharing

Wellness day

Employee assistance program

Education reimbursement

Job summary

Graybar Electric Company, Inc. is seeking a senior Project Order Manager to direct the planning, execution, and close-out of large customer projects in the United States. You will oversee 16+ project specialists, ensure accurate billing, and drive revenue growth aligned with company policy.

Key responsibilities include coordinating project scope, timelines, and resources, mentoring team members, and communicating with customers and stakeholders to maintain project momentum and profitability.

Qualifications

• Minimum 5+ years of experience in senior project order management.
• Knowledge of project order management strategies and SAP.
• Experience with MS Office Suite including Word, PowerPoint and Excel.

Responsibilities

• Provide leadership in planning, documenting, and executing customer projects.
• Ensure projects are billed completely, accurately, and timely.
• Create and maintain consistent project order management processes.
• Coach and mentor team members on project order management techniques.
• Communicate project expectations clearly to team members and customers.
• Track deliverables and report progress to key stakeholders.
• Manage project scope changes and devise contingency plans.

Skills

Project order management

Leadership

Stakeholder communication

Budget/Cost control

Problem solving

Education

Bachelor's degree or equivalent in business/operations

High school diploma or GED

Four-year degree

Tools

SAP

Microsoft Office

Excel

PowerPoint

Job description

Become part of the excitement. Purpose Responsible for the overall direction, coordination, implementation, execution, control, and completion of team’s assigned customer projects ensuring consistency with appropriate strategy, commitments, and goals. Responsible for managing 16+ project specialists and achieving annual sales targets of $150 million plus, ensuring alignment with company objectives and compliance with established pricing and operational policies.

Responsibilities

• Provide leadership in the planning, documentation, and ongoing execution of customer projects, as assigned.
• Ensure customer projects are billed out completely, accurately, and timely capturing revenue and margin leakage for successful project close-outs.
• Create and maintain a consistent approach to project order management and services.
• Act as a change agent for continuous improvement through enhanced methodologies.
• Assist in defining project order scope, objectives, and deliverables that support business goals, in collaboration with district management and customer requirements.
• Develop full-scale project order plans and schedule project order timelines.
• Estimate and coordinate the resources and participants needed to achieve project order goals; assume administrative role for onsite or virtual meetings, calls, and webinars between internal and external participants.
• Manage project spend.
• Provide direction and support to customer project order teams; coach and mentor team members on project order management and general project management techniques.
• Effectively communicate project expectations to team members and customers in a timely and clear fashion.
• Track project deliverables using appropriate tools; monitor and report on progress of projects to key stakeholders.
• Proactively manage changes in project scope and devise contingency plans to ensure the achievement of project outputs.

Requirements

• Minimum 5+ years of experience: This is a senior-level Project Order management position for an individual with substantial experience in orders management
• High school diploma or GED
• Preferred 5-7years’ experience: Project Order Management
• Four-year degree: Or equivalent business or operations experience
• Knowledge of project order management and strategies
• Knowledge of the Company’s products and service offerings
• Knowledge of SAP
• Knowledge of Microsoft Office Suite including Word, PowerPoint, and Excel
• Planning, organizational, and time management skills
• Troubleshooting and problem-solving skills
• Leadership skills
• Verbal and written communication and presentation skills
• Conflict management skills
• Decision making skills with the ability to take appropriate risks
• Analytical skills
• Ability to effectively interact and communicate with all levels within the district and external customers
• Ability to manage competing priorities, multitask, resolve conflicts and meet tight deadlines
• Ability to work in a team-based environment
• Ability to manage resources effectively
• Ability to make decisions in a rational, systematic, and logical manner
• Ability to demonstrate a forward-looking, results-oriented perspective in motivating and inspiring others
• Ability to effectively supervise staff and achieve results through others
• Ability to effectively train and instruct in both group settings and one-on-one

Pay Details

The expected salary for this position is starting at $100,000 annually depending on experience. This position is also bonus eligible based on specific and relevant business metrics.

The Value of Graybar

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled

Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.