Manager, Customer Insights-Onsite- Phoenix

SymphonyAI; Phoenix (AZ); On-site; USD 95,000 - 135,000; Full time

Job summary

SymphonyAI is seeking a Manager, Customer Insights to embed with a client in Phoenix, Arizona, on-site to deliver actionable analytics that shape decision-making. You’ll serve as the primary insights partner, translating data from loyalty, merchandising, and customer behavior into clear guidance for category managers and senior leaders.

You’ll lead end-to-end projects, advocate for AI-powered solutions, and build trusted relationships across cross-functional teams while maintaining a relentless

Qualifications

• 3-5 years in consulting, category management, or merchandising.
• Active use of AI tools in day-to-day work.
• Direct client-facing experience in grocery retail or CPG.
• Experience helping clients adopt or trust AI-driven analytics outputs.
• Proven ability to work independently in a client-embedded environment.
• MBA or Master’s degree.
• Experience coaching or training client teams on analytics tools.
• Hands-on SQL or data querying capability.
• Proficiency with BI tools (Power BI, Tableau, or similar).
• Experience with SymphonyAI or similar retail analytics SaaS.
• Strong working knowledge of customer/loyalty data.
• Bachelor’s degree in Business, Analytics, or related field.
• Demonstrated consultative problem-solving approach.

Responsibilities

• Serve as the day-to-day customer insights partner for your assigned clients, present, engaged, and proactively adding value.
• Build trusted relationships with category managers, merchants, and senior leaders through consistent delivery and deep business understanding.
• Represent SymphonyAI on-site or virtually as a seamless extension of the client's team; not a vendor relationship.
• Manage your own project queue, prioritize competing demands, and deliver without relying on escalation or hand-holding.
• Lead end-to-end analytical projects from data pull through synthesis, story, and recommendation.
• Convert complex outputs from customer, loyalty, and merchandising data into clear, decision-ready insights.
• Ensure every deliverable answers 'so what?' and 'now what?' - not just 'what happened.'
• Maintain a high bar for quality and rigor; validate your own work before it reaches the client.
• Actively use AI tools in your own day-to-day work for analysis, synthesis, drafting, and problem-solving.
• Help clients understand, interpret, and trust AI-driven insights from SymphonyAI platforms, translating outputs into plain language and clear business implications.
• Bridge the gap between 'the AI said this' and 'here's what you should do about it', making AI-powered recommendations actionable and credible.
• Partner with CPG-focused groups on joint business planning and category-level insights.
• Contribute to best practices, training materials, and team knowledge-sharing.
• Participate in quality control and validation of reporting and data outputs.
• Support team and client meeting preparation, bringing your client knowledge to the table.

Skills

AI tools usage

Client-facing

SQL

BI tools

Analytics consulting

Loyalty / customer data knowledge

SymphonyAI experience

Education

MBA or Master’s degree

Bachelor’s degree in Business, Analytics, or related field

Tools

Power BI

Tableau

SymphonyAI platform

Job description

Introduction

SymphonyAI is now hiring a Manager, Customer Insights to join our team to be on-site with our client in Phoenix, Arizona. This is a role for someone who doesn't just deliver insights; they embed themselves in the client's world, become indispensable to the team, and make the analytics platform part of how the client thinks every day.

What You’ll Do

Embedded Client Consulting

• Serve as the day-to-day customer insights partner for your assigned clients, present, engaged, and proactively adding value.
• Build trusted relationships with category managers, merchants, and senior leaders through consistent delivery and deep business understanding.
• Represent SymphonyAI on-site or virtually as a seamless extension of the client's team; not a vendor relationship.
• Manage your own project queue, prioritize competing demands, and deliver without relying on escalation or hand-holding.

Probe, Spiral & Deliver Actionable Insights

• When a client asks a question, probe thoughtfully; understand the business problem behind the business question, working with your senior team as needed.
• Lead end-to-end analytical projects from data pull through synthesis, story, and recommendation.
• Convert complex outputs from customer, loyalty, and merchandising data into clear, decision-ready insights.
• Ensure every deliverable answers 'so what?' and 'now what?' - not just 'what happened.'
• Maintain a high bar for quality and rigor; validate your own work before it reaches the client.

AI & Tool Advocacy

• Actively use AI tools in your own day-to-day work for analysis, synthesis, drafting, and problem-solving.
• Help clients understand, interpret, and trust AI-driven insights from SymphonyAI platforms, translating outputs into plain language and clear business implications.
• Bridge the gap between 'the AI said this' and 'here's what you should do about it', making AI-powered recommendations actionable and credible.

Cross-Functional Collaboration

• Partner with CPG-focused groups on joint business planning and category-level insights.
• Contribute to best practices, training materials, and team knowledge-sharing.
• Participate in quality control and validation of reporting and data outputs.
• Support team and client meeting preparation, bringing your client knowledge to the table.

Who You Are

You’re the kind of consultant who earns trust by knowing the client’s business better than they expect, and who sees a last-minute pivot as a challenge to rise to, and who gets genuinely excited when a new AI tool changes how you approach a problem.

Key Characteristics

• Deep Ownership: Treats the client’s business seriously. Spots problems and brings them to your team’s attention. Accountable for delivery and quality.
• Probe & Spiral: Asks the question behind the question. Seeks to understand the real business problem before building solutions. Works with your team to validate direction.
• Independent Operator: Works without a playbook. Manages their own priorities, deadlines, and client relationships. Self-directed with high accountability and low need for hand-holding.
• AI Curiosity: Actively uses AI tools in their own work. Brings genuine enthusiasm for how AI-driven insights can improve client decisions without needing to be the technical expert.
• Tool Champion: Genuinely enthused about SymphonyAI tools. Uses them in your own work and helps clients understand what they offer. Learns new capabilities quickly.
• Insight Translator: Bridges data and decisions. Can take a complex output from a BI or AI-driven tool and make it immediately actionable for a category manager or merchant.
• Client Embedment: Becomes part of the client’s team, not a vendor on the side. Earns trust by showing up, knowing the business, and delivering consistently.

A Day in this Role

What happens? Sitting with a category manager who wants to know why sales dipped and with which customer segments, and realizing three questions in that the real question is about a promotional strategy shift. You get to be the detective. Every conversation is a chance to reframe the problem better than the client could alone. Walking a merchant team through an AI-driven SymphonyAI insight they’ve never seen before, and helping them understand what it means for their next planogram decision. You’re the bridge between the model and the merchant. That’s a rare skill and a valuable one. Using an AI tool to draft the first cut of a synthesis deck, then sharpening it into something client-ready. You work smarter. AI amplifies what you’re already good at, and you’re not shy about using it. Getting a last-minute request that changes your whole day, and figuring it out with support from your team. You’re wired for this. The pace is fast, the clients are real, and the work matters.

Experience & Qualifications

• 3-5 years in consulting, category management, or merchandising
• Active use of AI tools (ChatGPT, Claude, Gemini, Copilot, etc.) in day-to-day work
• Direct client-facing experience in grocery retail or CPG
• Experience helping clients adopt or trust AI-driven analytics outputs
• Proven ability to work independently in a client-embedded environment
• MBA or Master’s degree
• Experience coaching or training client teams on analytics tools
• Hands‐on SQL or data querying capability
• Proficiency with BI tools (Power BI, Tableau, or similar)
• Experience with SymphonyAI or similar retail analytics SaaS
• Strong working knowledge of customer/loyalty data
• Bachelor’s degree in Business, Analytics, or related field
• Demonstrated consultative problem-solving approach

LIVING OUR VALUES

Innovation at Speed

Be courageous. Take risks, learn from mistakes, and bring new ideas.

Customer Focus

Build lasting client relationships. Act with integrity in every interaction.

Targeted Performance

Own your outcomes. Be accountable and persevere through complexity.

Unified as One

Break down silos. Share wins, support teammates, and enjoy the work.

About Us

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.