Manager - Customer Engineering, CGI

Timken; Carson City (NV); On-site; USD 120,000 - 180,000; Full time

Job summary

Timken seeks a senior leader to guide the Customer Engineering team, shaping product and technical strategies across the Americas and worldwide. You will drive engagement with customers, translate requirements into practical solutions, and lead the team in delivering competitive quotes and robust, validated motion-control applications.

The role demands deep expertise in gear systems, automation, and OEM applications, with a proven track record in leadership, mentoring, and cross-functional

Qualifications

• Extensive experience in mechanical, mechatronics, electrical engineering or related field.
• Minimum 10 years of technical experience with customers/OEMs.
• 5+ years in motion knowledge for customer-facing automation applications; 10+ preferred.
• 5+ years in motion control leadership; 10+ years preferred.

Responsibilities

• Customer Engagement: engages with customers and visits facilities to understand needs.
• Application: defines how CGI products are applied; identifies gaps and proposes roadmaps.
• Technical Requirements Translation: acts as voice of the customer to internal teams.
• Quoting and Estimation: analyzes RFQs and develops detailed cost estimates.
• Management: leads an application engineering team and allocates resources.
• Market Intelligence: stays informed on gear tech and integrated solutions.
• Product Validation and Life Cycle Support: defines validation criteria and supports lifecycle.
• Provide technical leadership for motion control and automation markets globally.

Skills

Gearing systems

Motion control

Industrial automation

Rotating & linear motion

OEM application engineering

Risk assessment

Leadership & mentoring

Executive communication

Job description

What Timken makes possible begins with you.Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Purpose:

Leads CGI’s Customer Engineering team supporting CGI’s customers across the Americas and worldwide. Defines product and technical strategies, application engineering approaches, and technical capabilities that enable CGI’s growth in medical, aerospace, and robotics markets.

• Customer Engagement: Regularly engages with customers and visits customer facilities, either independently or in support of the Sales team, to engage with customers to understand their needs.
• Application: Defines how CGI products are applied in customer’s systems; identify product, material, and capability gaps and recommend technical roadmaps aligned with growth targets. For custom solutions, collaborates with customers to understand their requirements and proposes solutions for their specific application.
• Technical Requirements Translation: Serves as the "voice of the customer" to internal Design and Manufacturing Engineering to arrive at a proposed solution to satisfy the customer’s needs.
• Quoting and Estimation: Analyzes customer Request for Quotes (RFQs) to determine technical feasibility; develops detailed cost estimates for materials, labor, and tooling based on an intimate knowledge of internal manufacturing processes and provides customers with pricing as requested.
• Management: Manage and develop an application engineering team, including priorities, resource allocation, recruitment, coaching, mentoring, succession planning, and adoption of new engineering technologies, tools, and processes.
• Market Intelligence: Stays informed concerning new trends in gear technology, precision machining, and integrated solutions to provide expert-level advice.
• Product Validation and Life Cycle Support: Assists in defining performance validation criteria to ensure the quoted solution meets application demands. Manages the Customer Engineering group and works with cross functional teams as they support customers through the life cycle of any project.
• Provide technical leadership for motion control and automation market segments, serving as a key technical contact for customer executives and decision makers in the Americas and as a global technical resource when needed.

Technical/Functional Skills:

• Technical expertise in gearing, gear systems (gearboxes) and motion control integration
• Industrial and factory automation engineering; robotics, conveyors, servo systems, machine tools, and material handling applications
• Rotating and linear motion systems, precision bearings, gearboxes, couplings, sealed units, and lubrication for precision equipment
• Application engineering and technical product strategy for OEMs, system integrators, and end users
• Technical risk assessment, product change/deviation management, product release standards, and quality/performance issue escalation
• Engineering leadership, recruiting, resource allocation, coaching, mentoring, team development, and succession planning
• Executive/customer communication, cross-functional influence, strategic partnerships, IP/NDA handling, and technical forum representation

Basic Qualifications:

• Extensive experience in mechanical, mechatronics, electrical engineering, or related field
• At least 10 years of technical experience in customer/OEM
• At least 5 years of technical motion knowledge in customer-facing automation application engineering, 10+ years preferred.
• At least 5 years of motion controltechnical leadership, 10+ years preferred.

Preferred:

• 10+ years of CGI product experience
• Experience in leading engineerteams (hiring, coaching, mentoring, resource allocation, and team development)

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2025. We have been recognized as one of America's Most Responsible Companies 6x by Newsweek and one of the World's Most Ethical Companies® 15x by Ethisphere.

Why Choose Timken?

• Over a century of knowledge and innovation
• A culture of top performance
• Products that contribute to a sustainable world
• A conviction to improve communities around us
• Competitive salary and benefits