Manager, Cross Category eCommerce, NMO

060 SAKS & CO LLC; New Mexico; On-site; USD 75,000 - 126,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Life Insurance

Disability Insurance

Voluntary benefits

Job summary

Exemplar Luxury Group seeks a strategic Manager, Cross Category eCommerce to lead global site merchandising, optimize the digital funnel, and elevate the customer journey across devices. You will mentor two digital specialists and collaborate with Growth, Product, Creative, Marketing and Leadership to drive conversion and revenue.

Ideal candidates bring 5-7+ years in ecommerce, strong analytics, and experience with site optimization, SEO, and personalization.

Qualifications

• 5-7+ years in e-commerce, site merchandising, or digital business management.
• Proven ability to develop and execute site merchandising strategies
• Strong analytical skills and data-driven decision making.
• Deep understanding of ecommerce best practices and user experience.
• Excellent leadership and team management capabilities.
• Strong communication and cross-functional collaboration.
• Experience with A/B testing methodologies and tools.
• Knowledge of SEO principles as they relate to product presentation.

Responsibilities

• Develop and implement a global site merchandising strategy to maximize online sales and conversions.
• Lead global site turnover initiatives.
• Mentor and develop two digital specialists; establish workflows and delegate tasks.
• Architect end-to-end promotional content and navigation strategies across devices.
• Audit live site search, PLP performance, and navigation; drive enhancements with product team.
• Own the end-to-end conversion funnel; drive A/B testing and UX improvements.
• Collaborate with ecommerce and tech teams on site enhancements.
• Implement and optimize product recommendations to drive cross-sell/up-sell.
• Analyze data from analytics tools to provide actionable insights to leadership.
• Report on site merchandising performance to stakeholders.
• Stay updated on ecommerce trends and industry best practices.

Skills

5-7+ years experience

Leadership experience

Analytical skills

Ecommerce best practices

Cross-functional collaboration

Excel / Sheets

A/B testing familiarity

SEO knowledge

Salesforce Commerce Cloud

Adobe Analytics

Looker / Tableau

Tools

Salesforce Commerce Cloud

Adobe Analytics

Tableau / Looker

Job description

Who we are

Exemplar Luxury Group, formerly Saks Global, is the luxury collective uniting coveted brands with unrivaled customer experiences across Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer expertly curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most desired luxury brands and deep customer relationships enhanced by data-rich insights, Exemplar Luxury Group is committed to setting the standard of excellence for luxury retail. Visit exemplarluxurygroup.com for more information, and follow Exemplar Luxury Group on LinkedIn.

You will be

The Manager, Cross Category eCommerce is a strategic leadership role responsible for driving the global site merchandising vision, optimizing the digital conversion funnel, and elevating the end-to-end customer journey across all device types. Operating at the intersection of commercial strategy, digital user experience, and technology, this individual architects global site turnover initiatives, leads end-to-end promotional campaign strategies, and oversees site discovery; continuously auditing search, PLP performance, and product recommendations. As a core people leader, the Manager directly mentors and guides two digital specialists, translating overarching strategy into seamless daily execution. Anchored in data-driven decision-making, this role partners closely with Category Growth, Product Management, Creative, Marketing, and Leadership to champion a site experience that eliminates friction, maximizes conversion rates, and drives sustainable top-line revenue.

What you will do

• Develop and Execute Site Merchandising Strategy: Define and implement a comprehensive global site merchandising strategy that aligns with overall business goals, category strategies, and marketing initiatives to maximize online sales, conversion rates, and average order value.
• Lead global site turnover initiatives.
• Lead & Manage Specialists: Directly manage, mentor, and develop two digital specialists. Establish operational workflows, delegate tasks effectively, and guide their daily execution to bring site strategies and promotional blueprints to life.
• Promotional Strategy, Execution & Governance: Architect end-to-end promotional content and navigation strategies for promotional events across all device types. Work cross-functionally with creative and marketing to bring your strategy to life across site placements, product tagging, and site navigation. Own quarterly review process to continuously refine promotional placements, creative content, and the sale site experience.
• Search, PLP & Discovery Experience Monitoring: Continuously audit live site search, PLP performance, and navigation across device types to identify friction points and critical issues. Partner closely with the product team to route fixes, advocate for enhancements, and influence the site experience.
• Conversion Funnel Management & Optimization: Maintain holistic ownership of the end-to-end digital conversion funnel. Analyze customer drop-off points from landing through checkout, championing A/B testing and UX enhancements to improve discovery, recommendation relevance, and checkout conversion.
• Contribute to Website Enhancements: Provide input and collaborate with the ecommerce and technology teams on website enhancements and features that will improve the overall online shopping experience and support merchandising goals.
• Manage and Optimize Product Recommendations: Implement and optimize product recommendation engines to personalize the shopping experience and drive cross-selling and up-selling opportunities.
• Analyze Data & Generate Actionable Insights: Utilize website analytics platforms (Adobe Analytics, Tableau, Looker) and performance data to evaluate site health, promotional performance, and discovery effectiveness, presenting findings and strategic recommendations to leadership.
• Report on Site Merchandising Performance: Regularly communicate site merchandising performance, key findings, and recommendations to leadership and relevant stakeholders.
• Stay Informed of Industry Best Practices: Continuously research and stay updated on the latest ecommerce trends, site merchandising techniques, and competitive landscape to identify opportunities for innovation and improvement.

Required Qualifications

• 5-7+ years of experience in e-commerce, site merchandising, or digital business management.
• Proven track record of developing and executing successful site merchandising strategies that have driven measurable improvements in online sales and key performance indicators.
• Strong analytical skills and the ability to interpret complex data to identify trends, draw conclusions, and make data-driven decisions.
• Deep understanding of ecommerce best practices, user experience principles, and online customer behavior.
• Excellent leadership and team management skills, with the ability to motivate and develop a team.
• Strong communication, presentation, and interpersonal skills with the ability to effectively collaborate with cross-functional teams.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint) and/or Google Suite (Sheets, Slides).
• Experience with A/B testing methodologies and tools.
• Knowledge of SEO principles as they relate to product presentation and discoverability is a plus.

Preferred Qualifications

• Experience with website analytics tools (Adobe Analytics) and reporting platforms.
• Familiarity with ecommerce platforms (Salesforce Commerce Cloud) and their merchandising functionalities.
• Experience with personalization and recommendation engines.

Life and career at Exemplar Luxury Group

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation. Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate.

Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• additional voluntary benefits such as critical illness, hospital and accident insurance

Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Salary Range $75,000 - $126,000* Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.