Manager, Creative Operations

CHANEL; New York (NY); On-site; USD 87,500 - 108,000; Full time

Benefits offered by this job

Dedicated paid time off for wellbeing

Generous vacation and sick leave

401K and other incentives

Robust healthcare offerings

Job summary

A luxury beauty brand is seeking a highly motivated Manager to join their Creative Operations team in New York City. The successful candidate will have 4-5 years of experience and a strong passion for beauty and project management. This role involves leading the execution of campaigns and collaborating with cross-functional teams. Key responsibilities include optimizing processes, managing project lifecycles, and driving operational excellence. A bachelor's degree is required, alongside a proactive approach to problem-solving and strategic thinking.

Qualifications

• Proven experience in creative operations, project management, or a related field—ideally within luxury or beauty.
• Strong leadership and relationship-building skills.
• Exceptional organizational skills and attention to detail.

Responsibilities

• Lead planning and execution of campaigns, ensuring alignment with brand strategies.
• Facilitate stakeholder alignment and communication throughout project lifecycles.
• Oversee multiple projects, ensuring timely delivery and quality.

Skills

Leadership

Project Management

Strategic Thinking

Communication

Problem Solving

Education

Bachelor’s degree in Marketing, Communications, Business or related field

Job description

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role

CHANEL is seeking a highly motivated and strategic Manager to join our Creative Operations team in New York. Reporting to the Group Director of Creative Operations for F&B, you will lead the end‑to‑end execution of selected campaigns, ensuring flawless delivery and alignment with both global and local brand strategies. As a manager you will oversee complex campaign lifecycles, optimise processes, and foster collaboration across a variety of cross‑functional partners such as Trade marketing, brand management, procurement and development, and the visual merchandising teams. Our ideal candidate will have 4‑5 years of experience and a passion for beauty, in‑store activations, timelines, and process improvements.

What impact you can create at CHANEL

• Lead the planning, execution, and optimisation of select campaigns, acting as the central point of coordination between creative, marketing, production and global.
• Serve as a thought manager, challenging briefs and processes where necessary to ensure alignment with CHANEL’s artistic vision, global guidelines, and business goals.
• Lead project briefings, facilitate stakeholder alignment, and ensure clear communication throughout each project lifecycle.
• Oversee multiple, concurrent projects with complex requirements, ensuring timely delivery, budget adherence, and consistent quality.
• Spearhead the development and deployment of in‑store animation and Point‑of‑Sale campaigns, managing extended timelines and cross‑team collaboration.
• Supports artistic direction for locally created event and digital initiatives.
• Allocate resources and manage workloads within the team to maximise productivity and project outcomes.
• Develop and present year‑over‑year campaign analysis and reports, using insights to anticipate future needs and inform strategic planning.
• Partner with the Group Director on key PMO (Project Management Office) initiatives, implementing tools and processes to drive team performance.

You are energized by

• Leading projects and teams through complexity and change.
• Building collaborative, high‑performing environments.
• Driving operational excellence and creative innovation.
• Connecting strategic vision with day‑to‑day execution.
• Experience leading large, high‑impact campaigns.

What you will bring to the team

• Proven experience (4 years) in creative operations, project management, or a related field—ideally within luxury, beauty, or agency environments.
• Strong leadership, communication, and relationship‑building skills.
• Strategic thinking with the ability to anticipate needs, consult with team on how to solve problems, and adapt to evolving priorities.
• Exceptional organisational skills, attention to detail, and a proactive, solution‑oriented approach.
• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Based in the NY/Tri‑State Area; able to work onsite as needed.

Position Logistics

• Role based in New York City, requires minimum of 3 days in‑person office presence in our Midtown Manhattan office.
• Minimum of 4 years in creative operations, project management, or a related field—ideally within luxury, beauty, or agency environments.
• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances are deemed appropriate.

Compensation

• The anticipated base salary range for this position is $87,500 through $108,000. Base salary is one component of the total compensation for this position. Other components may/will include additional compensation, benefits and perks.

Benefits and Perks

• Wellbeing resources include dedicated paid time off for wellbeing: (2‑week August Office Closure and a Wellbeing fund).
• Family and caregiving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

Additional Information

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee‑led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organisations.

Sustainability

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organised taskforces and initiatives.

Arts and Culture

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film programme, Tribeca Film Festival programmes and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi‑year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
• For more information, please navigate to the Fondation Chanel website here.

Career and Leadership Development

• We have dedicated in‑house teams focused on supporting the onboarding of employees, developing leadership skills via custom programmes like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
• Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.