Manager, Coupa Enablement and Administration- Mars Veterinary Health

Banfield Pet Hospital; Vancouver (WA); On-site; USD 85,000 - 132,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Parental leave

Life insurance

Disability insurance

Fertility assistance

Volunteer time off

Wellness programs

Job summary

Mars Veterinary Health is seeking a Manager, Coupa Enablement and Administration, based in Vancouver. This full-time role leads the Coupa procurement platform, Aligns processes, and guides MVH hospitals on system needs, with a focus on governance, data analytics, and global implementation.

You will manage end-to-end Coupa administration, design P2P policies for MVH across EMEA, train users, and partner with suppliers to ensure system integrity and value realization.

Qualifications

• 8+ years of procurement experience including procurement systems and processes.
• 5+ years of Coupa experience.
• Demonstrated experience leading, coaching, and developing teams.
• Healthcare or veterinary purchasing background preferred.

Responsibilities

• Lead admin for Coupa implementation, rollout, and upgrades.
• Coordinate end-to-end Procure-to-Pay policies across MVH.
• Coach hospital users on Coupa and build reports and analytics.
• Partner with Coupa for releases, projects, and migrations.
• Drive improvements to Procure-to-Pay processes with stakeholders.
• Expand Coupa adoption and define a strategic procurement roadmap.

Skills

Procurement leadership

Coupa experience

Data analysis

Project management

Cross-functional collaboration

Vendor management

Healthcare procurement

Master data management

Education

Bachelor’s degree in Supply Chain & Logistics

Tools

Coupa

ERP systems

Job description

Manager, Coupa Enablement and Administration- Mars Veterinary Health

Support Office - Vancouver, Full time

$84,667.00 - $132,292.19

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose - A BETTER WORLD FOR PETS - starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

Why This Role Matters:

The Manager, Coupa Enablement and Administration leads a team responsible for administering MVH’s procurement system (Coupa), establishing unified processes and procedures, and guiding MVH hospitals on their purchasing system needs. This role coordinates cross-functional projects across Commercial pillars and business functions and partners with suppliers to ensure successful Coupa integration so that ordering processes and catalogs meet MVH’s needs.

The Manager provides expert guidance on global application implementation and support, process governance, data analysis, and reporting.

You Will:

• Responsible for the Coupa application administration including:
  • System rollout and upgrades
  • IT and P&O liaison for user administration including assignment of roles & user access levels
  • Maintaining and updating Master Data
  • Creating and building reports and data analytics
• Own end-to-end Coupa application administration, including system rollout and upgrades, IT/P&O liaison for user administration and access levels, master data maintenance, and reporting and data analytics.
• Lead the end-to-end planning, localized design, deployment, and adoption of Procure-to-Pay (P2P) policies for the Coupa rollout across EMEA business units.
• Ensure the Coupa Enablement and Administration team is structured to provide consistent, efficient, and high-quality service to MVH hospitals.
• Train, coach, and develop hospital and internal users on Coupa; lead analytical work supporting business objectives at varying levels of complexity.
• Partner with Coupa to coordinate release upgrades, special projects, and system conversions.
• Identify and drive improvements and simplifications to the Procure-to-Pay process in partnership with internal stakeholders.
• Champion the expansion of Coupa across the organization, demonstrating its value to new user groups, guiding their transition onto the platform, and building a strategic roadmap for the overall purchase-to-pay process.
• Partner closely with Strategic Sourcing and Buying Operations teams to coordinate item creation and maintenance in Coupa, defining best practices and workflows that preserve data integrity.
• Provide leadership to, coach and develop Infrastructure Coupa systems associates.
• Model and champion the Five Principles of Mars within self and team, fostering a positive, inclusive, and high-performing work environment.

Your Experience Should Include:

• Bachelor’s degree in Supply Chain & Logistics, Business Administration, or a related field preferred.
• 8+ years of experience in procurement, including experience with procurement systems and processes and progressive project management experience, required.
• 5+ years of Coupa experience required.
• Demonstrated experience leading, coaching, and developing teams required.
• Healthcare background (veterinary or human healthcare, pharmaceutical, etc.) preferred.
• Hospital purchasing experience preferred.

Salary Range: $ 84,667-$132,292

Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness

What We Offer You:

• Competitive salary with paid time off & holidays so you can spend time with the people you love.
• Medical, dental, and vision insurance for you and your loved ones.
• Fertility and family-building assistance.
• Paid Parental leave.
• Practice Paid Basic Life Insurance.
• Practice Paid Short- and Long-Term Disability.
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
• Commuter Benefits.
• Legal Plan.
• Health Savings Account & Flexible Spending Account.
• Mental health support and resources.
• Paid Volunteering.
• Optimum Wellness Plans® for up to three pets.
• Continuing Education allowance & MED hours for eligible positions.
• Student Debt Relief (for full-time DVMs).
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Special Working Considerations:

• Ability to work at a computer for long periods of time.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• The noise level in the work environment is normally moderate.
• Environment where pets are present.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.