Manager, Corporate Communications and Public Relations (Global Hospitality) - Hybrid AZ

Best Western Hotels & Resorts; Phoenix (AZ); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation/Sick accruals

Paid holidays

401K with match

Employee discounts

Tuition Reimbursement

Job summary

BWH Hotels in Phoenix seeks a Corporate Communications Manager to lead strategy across 18 brands and 4,000+ hotels. Based in Phoenix, you will collaborate with senior leaders to craft engaging internal and external narratives.

The role demands at least five years in corporate communications or related fields, a BA/BS, and a track record in AI-enabled content, editing, and campaign development across digital channels.

Qualifications

• Five+ years in corporate communications, journalism, public relations or marketing.
• BA/BS in communications, marketing or related field.

Responsibilities

• Editor-in-chief of hotelier newsletters; draft and edit content; ensure content aligns with goals.
• Create best-in-class communications campaigns for leadership initiatives, including video scripts and change management.
• Draft various communications with consistent messaging and brand voice across internal channels.
• Manage internal communications workflow, including approvals, emails and distribution lists.
• Support executives’ LinkedIn strategies and thought leadership content.
• Lead multiple internal communications projects to deadlines and within scope.
• Report on outcomes and identify efficiencies; adopt new tools as needed.
• Stay current on industry trends; contribute bold ideas.

Skills

AI tools

Adobe Express

Canva

CapCut

Executive support

Editing/writing

Project leadership

Education

BA/BS in Communications or related field

Tools

Adobe Express

Canva

CapCut

Job description

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Corporate Communications Manager, Corporate Communications and Public Relations (Global Hospitality)

As the Manager of Corporate Communications, you will take a leadership role within the BWH® Hotels internal communications function, developing and executing communication strategies for companywide initiatives across our 18 brands and more than 4,000 hotels worldwide. Based in Phoenix, you will report to the Senior Director of Corporate Communications.

Working alongside the Senior Director of Corporate Communications, this position requires significant collaboration to tailor and deliver effective messages. We seek a creative storyteller with an eye for detail and a passion for creating compelling narratives. Ideal candidates bring at least five years of experience in internal and external communications, demonstrating the ability to manage multiple projects in a dynamic environment.

Key Responsibilities:

• Serves as editor-in-chief of our hotelier-facing newsletters. Responsible for working cross-functionally to draft and edit content, and ensuring content is engaging and aligned with organizational goals.
• Creates best-in-class communications campaigns to advance the strategic initiatives of our leadership team, including video scripts, change management communications and more.
• Drafts various communications, ensuring consistent messaging and brand voice across internal communication vehicles.
• Manages internal communications workflow, including stakeholder approvals, preparing email campaigns and overseeing distribution lists.
• Supports multiple executives’ LinkedIn strategies, including the development and execution of an annual cadence of content.
• Prior experience developing and deploying recurring internal communications through email marketing and employee communications platforms, such as Campaign Monitor and Adobe Workfront.
• Ability to leverage AI and analytics and engagement metrics to plan, execute, optimize and measure the effectiveness of employee and stakeholder communications.

Project Management

• Partners with stakeholders to identify communication needs, develop project plans, establish deadlines and monitor progress on various initiatives.
• Manages multiple internal communications projects simultaneously, ensuring they are completed on time, within scope and advance business goals.
• Regularly reports on project outcomes, identifying efficiencies in internal communications practices and adopting new tools and technologies as needed.
• Stays current on the latest communications trends and best practices, identifying opportunities for innovation and creative storytelling.
• This individual is not afraid to be bold and contribute ideas!

Preferred Experience and Education:

• 5+ years of experience in corporate communications, journalism, public relations or marketing.
• BA/BS bachelor’s degree in communications, marketing or a related field.

Required Knowledge And Skills

• Experience leveraging artificial intelligence (AI) tools and technologies to enhance communication strategies, streamline content development, improve audience engagement and support data-driven decision-making.
• Proficiency with creative and design platforms, such as Adobe Express, Canva, CapCut and related tools, to develop compelling visual content across digital, social media, internal communications and corporate storytelling initiatives.
• Experience supporting executive leaders, including developing thought leadership content and executive communications strategies.
• A self-starter with the proven ability to lead multiple projects in a deadline-driven environment.
• Demonstrates exceptional writing, editing and strategic communication skills, with experience crafting compelling narratives across platforms.
• Experience in handling complex, confidential projects with professionalism.

Work Location and Schedule

• You must reside in AZ as this is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016.
• Typical working hours are Monday through Friday, 8am to 5pm (Arizona Time); alternate work hours may be considered.

Working at BWH Hotels:

Welcome to BWH Hotels, where your passion for hospitality aligns with a purpose-driven mission. By joining our corporate team, you become part of a dynamic community focused on making a meaningful impact in the travel industry. At BWH Hotels, we are dedicated to inspiring travel through unique experiences. We uphold our core values:

• Integrity and Accountability: We prioritize honesty and take responsibility for our actions.
• Excellence in Service: We are committed to delivering the highest standards of service to our hotels and guests.
• Respect and Inclusivity: We foster a safe, respectful and diverse work environment.
• Community Engagement: We actively contribute to the well being of our global community and uphold human rights.
• Environmental Stewardship: We embrace sustainable practices to protect our planet.

Apply today and join us in creating extraordinary travel experiences worldwide.

This position is not eligible for immigration sponsorship.

Benefits Summaryfor Full-Time Employees

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personalholidays to celebrate what's important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) - company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.