Manager, Control Center

American Airlines; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee discounts

Job summary

American Airlines in Charlotte seeks a Control Center Lead to coordinate Operations and oversee Operations Planners, ensuring on-time performance and safe aircraft movement.

Ideal candidates have a Bachelor’s/Master’s in Business Management or Aviation, 5+ years of leadership in RES/DECS, and MS Office proficiency, plus FAA background checks.

Qualifications

• Bachelor’s or Master’s in Business Management, Aviation, or equivalent.
• At least 5 years of leadership experience in operations.
• Experience with RES and DECS preferred.

Responsibilities

• Oversee aircraft movement and coordinate daily operations.
• Lead daily shift briefings and monitor station performance.
• Communicate with departments and external agencies to align schedules.

Skills

Leadership

Multi-tasking

Teamwork

Self-motivation

Pressure management

Stakeholder collaboration

Education

Aviation degree

Tools

MS Office

Job description

Location:Charlotte/Douglas Intl Apt (CLT-TRML)
Cities:Charlotte - NC
Requisition ID:88612
This job will continue to be posted until at least 10/9/2026.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for coordinating the activities of Operations and oversees the Operations Planners to effect daily on-time performance.
• This role is a part of the Control Center team within the Airports group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Oversees the activities of AA employees who perform the movement of aircraft
• Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
• Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
• Remains available and flexible to pivot in realtime based on operational needs
• Monitors station arrival/departure dependability performance while analyzing trends
• Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
• Adjudicates properly the Delay Code Handbook and AYR procedures
• Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
• Works rotating/flexible shifts as operationally required
• Performs other duties as requested while adjusting to operational needs
• Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
• Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
• Lead and manage the execution of Emergency Action plans

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s Degree or Master's Degree in Business Management or Science in Aviation or equivalent experience/training
• 5+ years of leadership operational experience leading people or relevant experience
• Substantial experience in both RES and DECS

Preferred Qualifications- Education & Prior Job Experience

• Airport Control Center or Integrated Operation Center Experience

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Ability to handle multiple concurrent assignments/projects and be flexible to lead those projects to completion when required
• Skills in excellent leadership and teamwork with a proven ability to work effectively in a variety of situations
• Ability to be self-driven, highly motivated, creative, and results-oriented
• Ability to work well under pressure and a variety of work schedules
• Ability to effectively collaborate with stakeholders across different departments
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.