Manager Contracts & Custodial Services - Enterprise Physical Operations

Washington University; St. Louis, Northern (MO, KY); Hybrid; USD 58,000 - 100,000; Full time

Benefits offered by this job

Vacation time

Health insurance

Transit pass

Job summary

Washington University in St. Louis seeks a Manager of Contracts and Custodial Services to lead the custodial program across multiple campuses, oversee vendor performance, and ensure contract compliance with safety and environmental standards.

The role partners with campus leaders on events such as commencement and major campus initiatives, negotiates contracts, manages budgets, and guides a team of 150–200 staff to deliver clean, safe facilities.

Qualifications

• Education: Associate degree or combination of education and experience may substitute for minimum education.
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.
• Work Experience: Leadership In A University, Hospital, Or Large Corporate/Industrial Setting (7 Years), Management (5 Years)
• Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

Responsibilities

• Establishes and maintains relationships with key administrators and campus partners to develop and coordinate strategic plans to advance initiatives.
• Consults with clients regarding concerns about cleaning frequencies, standards, appearance, etc.
• Consults, coordinates and plans with numerous University schools, departments, and organizations to provide support services for a wide variety of event programs, and official functions.

Skills

Leadership

Management

Education

Associate degree

Bachelor's degree

Job description

Location & Schedule

ST. LOUIS, MO 63130

Scheduled Hours 40

Position Summary

The Manager Contracts and Custodial Services develops and coordinates strategic plans with key administrators and partners to advance various campus initiatives, including special and national events such as commencement, WILD, Thurtene Carnival, and the Presidential Debates. They are responsible for the strategic oversight, administration, and performance management of contracted custodial services across the organization’s facilities and serves as the primary liaison between internal stakeholders and contracted custodial service, waste, and pest management providers, ensuring that services are delivered safely, efficiently, consistently, and in accordance with contractual requirements, institutional standards, and applicable regulations. The Manager provides operational leadership, monitors contractor performance, manages service-level expectations, evaluates quality and compliance, and identifies opportunities to improve cleanliness, customer service, cost effectiveness, and overall facility operations. This requires a variety of soft skills, education and experience to effectively lead and influence these key initiatives including contract negotiations, policy changes and operational alliance with key campus partners. The Manager is responsible for the coordination, planning, and management of the housekeeping program and contract compliance of outsourced building services on the Danforth Campus, West Campus, South Campus, North Campus, Lewis Center, and other off campus facilities, and additionally provides direction and oversight for the contracted custodial team including identifying priorities and feedback for their 150-200+ staff. This position works closely with contractors and campus partners to implement best industry practices, continuous improvement, sustainability, and provides technical review of cleaning products and processes. The Manager is responsible for meeting or exceeding the campus community’s performance requirements within departmental budgets.

Job Description

Primary Duties & Responsibilities

• Establishes and maintains relationships with key administrators and campus partners to develop and coordinate strategic plans to advance various initiatives including special and national events such as commencement, WILD, Thurtene Carnival, and the Presidential Debates.
• Consults with clients regarding concerns about cleaning frequencies, standards, appearance, etc.
• Consults, coordinates and plans with numerous University schools, departments, and organizations to provide support services for a wide variety of event programs, and official functions.
• Develops and implements strategic plans, goals, and objectives for the custodial contract services program, events and strategic initiatives.
• Defines performance metrics, benchmarks, and quality standards to monitor and evaluate service delivery.
• Analyzes data and trends to identify areas for improvement and recommends proactive initiatives.
• Ensures vendor compliance to contract provisions and responsible for participating in the negotiation with contractor agreements, contracts and budgeting.
• This includes but is not limited to administration and management of the custodial base contract requirements and specialty services.
• This position monitors, inspects, provides logistical support, and communicates the University’s needs in accord with departmental and campus wide needs and requirements.
• Manages and provides technical assistance to ensure proper methods and products are being used to comply with the University, environmental, sustainability, warrantee, and community safety requirements and objectives.
• Manages departmental direct reports performance and their coordination, planning, and management of the housekeeping program and contract compliance.
• Plans, develops and supports internal and external customers in the planning, coordination and logistics of major events and operations.
• Consults on construction projects, to include checking drawings, finishes, waste management sites, etc. and upcoming budget impacts.
• Provide recommendations to Capital Projects and Design teams.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions Normal office environment Requires extensive safety training Alternative work schedules Circumstances will require weekend and/or night hours Exposure to chemicals High noise environment On-Call Requires protective devices Dust, dirt, grease or other disagreeable elements Exposure to moving machinery Patient care setting Ability to travel to various on- and off-campus locations Physical Effort Typically sitting at desk or table Typically standing or walking Typically running or climbing Typically bending, crouching, stooping Repetitive wrist, hand or finger movement Using tools requiring high dexterity Occasional lifting (25 lbs or less) Occasional lifting (25 – 50 lbs) Frequent lifting 25 lbs or more Equipment Check Office equipment Simple hand tools Heavy equipment (buffers, mowers, forklift, etc.) The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: Associate degree or combination of education and experience may substitute for minimum education.

Certifications/Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Leadership In A University, Hospital, Or Large Corporate/Industrial Setting (7 Years), Management (5 Years)

Skills: Not Applicable

Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education: Bachelor's degree

Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: Facilities Management And/Or Custodial Services (10 Years)

Skills: Activity Coordination, Communication, Crisis Management, Cross-Functional Communications, Housekeeping, Interpersonal Relationships, Leadership Communication, New Hire Training, Operating Office Equipment, Organizational Leadership, People Management, Pest Control Services, Policies & Procedures, Supervisory Management, Waste Management, Window Cleaning

Salary Range

Grade G12 Salary Range $58,400.00 - $99,700.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

EEO Statement

Washington University in St.Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

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Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)

Our Culture

WashU prides itself on being a place where people matter, and serious work is done. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world. We value the well‑being of our people. WashU is a community of individuals inspired to work together to develop big ideas and tackle challenging problems. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.