Manager, Contractor Onboarding & Experience

Tandem Inc.; Texas City (TX); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package (Medical, Dental, and

Vision coverage

Job summary

Fetch is seeking a Manager of Partner Experience & Onboarding to own how we attract, onboard, and retain service partners powering our network across markets. You will lead sourcing strategy for Delivery Partners and Trash Service Partners, deciding where to source and how onboarding is executed to optimize conversion and time to first block.

You will coach the team, own funnel metrics such as application volume, conversion, costs per applicant and activation, and ensure partners have a

Responsibilities

• Own the end-to-end sourcing strategy for service partners, including listing sources, recruitment spend, and market localization to match capacity with demand.
• Own the metrics that define a healthy funnel: application volume by market, conversion by stage, cost per applicant, cost per activation, and time to first block.
• Ensure sustained fill rates across the network and partner with operations when coverage is at risk in any market.
• Own onboarding and recruitment workflows end-to-end, optimize screening friction, and balance quality with conversion.
• Oversee the full partner experience from application to first block and ongoing work, including pay transparency and in-app support.
• Collaborate with Operations leadership to identify root causes of fill issues and develop recovery plans.
• Create feedback loops to evaluate the partner experience and report findings clearly to leadership.
• Apply root cause analysis when metrics degrade to implement durable fixes rather than quick patches.
• Lead, coach, and develop the specialists reporting to this role and raise the team's impact ceiling.

Job description

About Fetch:

Fetch is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. Founded to solve the challenges of package delivery, Fetch has expanded its offerings into four core services: Package Delivery, Valet Trash, Fetch Market, and Fetch Storage. From our local facilities, we ensure secure, convenient, direct-to-door delivery for residents while streamlining operations for property teams. Our valet trash service provides simple, community-wide waste solutions. Fetch Market offers direct-to-door delivery of everyday essentials, giving residents unparalleled convenience. Fetch Storage extends our mission by offering secure, flexible storage options tailored to multifamily living. Operating in communities across the U.S., we are tackling complex logistical challenges every day, from last-mile delivery to amenity innovation, while creating seamless living experiences for residents and measurable value for property managers and owners. With substantial growth ahead, Fetch continues to shape the future of multifamily living by combining technology, logistics, and hospitality into one cohesive platform.

Our Opportunity:

• We’re hiring a Manager of Partner Experience & Onboarding to own how Fetch attracts, onboards, and retains service partners who power our network. This role covers both Delivery Partners on the package side and Trash Service Partners on the valet trash side of the business, across every market we operate in. In this role you will own the strategy, the outcomes, and the quality of the experience a partner has from the moment they find us, through their first block, and every block after that. You decide where we source, how recruitment dollars are spent market by market, what a healthy funnel looks like, and where the onboarding workflow needs to change. You lead the team who executes against that plan. Success looks like consistent schedule fill, partners who move through onboarding without getting stuck, and service partners who think highly enough of Fetch to keep coming back for more work.

What you’ll deliver on the job:

• Own the end-to-end sourcing strategy for Service Partners: where we list, what we spend on recruitment, and how that spend is localized market by market so application volume matches the real capacity needs of each market

• Own the metrics that define a healthy funnel, including application volume by market, conversion rate through each stage, cost per applicant, cost per activation, and time to first block, and drive every one of them in the right direction

• Own sustained fill rates across the network, and partner with operations leadership early and directly whenever coverage is at risk in a market

• Own the onboarding and recruitment workflows end-to-end—optimizing technical efficiency, calibrating screening friction to balance quality and conversion, and leading a targeted multi-channel communications strategy.

• Take a holistic view of the full service partner experience, from application to first block to ongoing work, covering first-day experience, pay transparency, the in-app experience, and support responsiveness, so that partners view Fetch positively, come back for more blocks, and stay on the platform long term

• Partner closely with Operations leadership to ensure they feel supported, identify the root cause of fill related issues and develop a recovery plan for each team as needed

• Create sustainable feedback loops to consistently evaluate and improve the DP experience, and the ability to report on those findings to leadership in a clear and concise manner

• Apply strong critical thinking when conversion, fill, or retention degrades: run root cause analysis to find the true driver rather than the symptom, and build a durable fix instead of a temporary patch

• Lead, coach, and develop the specialists reporting into this role, setting their priorities and raising the ceiling on what this function can deliver

90000 - 110000 USD a year

What we’ll deliver on:

• Competitive Compensation – Your expertise and impact are recognized and rewarded

• Comprehensive Benefits Package – Medical, Dental, and Vision coverage for you and your family

• Plan for Your Future – 401(k) plus AD&D, Short-Term, and Long-Term Disability coverage

• Unlimited PTO – Take the time you need to recharge and bring your best self to work

• Work That Makes an Impact – Help shape the future of our operations, teams, and growth

At Fetch, we are always looking for awesome people to join our growing team.

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.