Manager, Consumer Insights & Research

The National Football League; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

The National Football League is seeking a Manager of Consumer Insights to design and execute primary research, with support from analysts and third-party partners. This role serves as a strategic thought partner to key stakeholders, shaping research agendas and translating insights into action that informs business decisions.

Responsibilities include managing complex workstreams across multiple stakeholders, leveraging syndicated data, and guiding how insights inform fan development, engagement,

Qualifications

• 5+ years of relevant experience
• Demonstration of strong people management skills strongly preferred
• Ability to outline research objectives and surveys based on business questions
• Experience synthesizing research results and writing concise reports
• Experience presenting insights to various stakeholders
• Strong project management and cross-functional collaboration
• Experience with diverse research methods preferred (surveys, interviews, focus groups)
• Familiarity with media measurement tools and analytic techniques
• Proficiency in Excel, SPSS, or Q
• Bachelor’s degree or equivalent; Master’s preferred

Responsibilities

• Lead end-to-end primary research projects with internal and external partners
• Translate insights into actionable business decisions for stakeholders
• Develop and manage research agendas across priority areas
• Oversee a direct report and guide colleagues
• Serve as the fan voice and research expert across the League
• Leverage tools like MarketSight, Q, Sports Poll, Decipher for insights
• Ensure research design and analysis reflect best practices including DEI considerations
• Collaborate with strategy leads to develop fan-centric plans
• Manage multiple high-priority workstreams in a fast-paced environment

Skills

Vendor oversight

People management

Research design & execution

Quantitative & qualitative synthesis

Stakeholder communication

Project management

Research methods (surveys, interviews)

Analytics tools (Excel, SPSS, Q)

DEI considerations in research

Strong analytics mindset

Education

Bachelor's degree in Market Research / related field

Master’s degree preferred

Tools

MarketSight

Q

Sports Poll

Decipher

Job description

The National Football League’s Marketing Strategy & Insights team serves as the voice of NFL fans within the various League offices and with stakeholders (e.g., Clubs, partners, agencies).This team informs and authors strategic plans, ensuring grounding in consumer preferences and behaviors, marketplace dynamics, and evolving business priorities.Marketing Strategy & Insights also leads Marketing department business planning and is responsible for influencing the entire NFL ecosystem to orient activities toward key fan base development and engagement initiatives.

The Consumer Insights & Research function within the team focuses on uncovering strategic insights that inform optimization across all business units and stakeholders.The areas of coverage include (but are not limited to): global fan development, brand health, DE&I, media (e.g., direct-to-consumer, broadcasting), live events, in-stadium experiences, marketing effectiveness, legalized sports betting, corporate partnerships, social responsibility, player engagement, and player health and safety.Team members design and conduct primary research (largely via third-party research partners) and leverage a myriad of syndicated data sources to measure relevant consumer preferences and behaviors.They then generate robust insights tailored to informing key areas across the business.

The Manager of Consumer Insights position is responsible for leading the design and execution of primary research, with support from analysts and third-party vendors/agencies. This role serves as a strategic thought partner to key stakeholders, proactively shaping research agendas, driving alignment, and ensuring insights are translated into action to inform business decisions. The Manager is expected to manage complex workstreams across multiple stakeholders, and flex across priority business areas as needs evolve.

Responsibilities

• Work with industry-leading research vendors to conduct qualitative and quantitative primary research initiatives that drive NFL fandom, deepen engagement, and create value for the League, the 32 Clubs, partners, and players. Topics may include, but are not limited to:
  • Leading insights related to broadcast, media consumption, and the game viewing experience, helping optimize how fans watch, engage with, and experience NFL content across platforms
  • Supporting the Voice of the Fan study, a large-scale insights program measuring gameday and Season Ticket Member experiences across all 32 Clubs, and translating findings into actionable recommendations for League and Club stakeholders
  • Managing creative evaluation research to assess campaign, content, and messaging effectiveness, identifying opportunities to strengthen resonance, clarity, and impact among target audiences
  • Measuring insights related to the League’s Social Responsibility programs and Player Health & Safety perceptions, helping assess fan understanding, credibility, and impact of key initiatives
  • Developing insights that guide strategy, positioning, and product optimization for NFL media properties, including NFL+, with a focus on deepening fan engagement and informing future growth opportunities
• Own end-to-end management of research projects, including stakeholder alignment, objective setting, methodology selection, vendor management, survey and discussion guide design, analysis oversight, and final deliverables
• Analyze data and generate strategic insights with minimal direction
• Compile creative, story-driven reports from scratch with minimal direction
• Provide guidance and direct oversight to one direct report, ensuring work is high quality, strategically focused, and aligned to business needs
• Serve as the voice of the fan and an insights expert across the League, influencing decisions through credible, actionable, and well-socialized insights
  • Leverage syndicated and proprietary research tools (MarketSight, Q, Sports Poll, Decipher, etc.) and guide others in how to use them effectively to generate stronger insights and more impactful outputs
  • Ensure research design, analysis, and insight generation reflect best-in-class practices, including diversity, equity, and inclusion considerations where appropriate
  • Contribute to raising the level of the broader team by sharing knowledge, strengthening ways of working, and helping elevate the quality of outputs across projects
• Partner with strategy and functional leads across the League to develop fan-centric plans and recommendations grounded in data and insight
• Manage multiple high-priority workstreams simultaneously, balancing strategic thinking with strong execution in a fast-paced environment

Required Qualifications

• 5+years of relevant experience
• Vendorand/orinternal analystoversightexperience
• Demonstration of strong people management skills strongly preferred
• Abilityto outline researchobjectivesand quantitative surveys based on business questions and the analysis of prior insights bodies of work
• Experiencesynthesizingquantitative and qualitative researchresultsand writingconcise, creative, and insightful reports
• Experience presentingand effectivelycommunicating insightsto a variety of stakeholders
• Strong project management and relationship-building skills and the ability to effectively work with cross-functional project teams
• Experience with a range of research methods preferred (e.g., segmentation, online surveys, ethnographies, one-on-one interviews, focus groups)
• Knowledge andproficiencywith custom and syndicated media measurement tools
• Understanding of the application of various analytic techniques preferred (e.g., chi-square, t-tests, correlations, regression, factor analysis, cluster analysis, Max-Diff, conjoint analysis)
• Strong analytical platform experience such as Microsoft Excel, SPSS, or Q
• Broadfamiliaritywiththe sports and entertainment industry;specific,deep understanding of the media and live events landscape a plus
• Drive tocontribute both strategically and tactically
• Comfort working in a dynamic business environment where quick decision making is crucial
• Bachelor's degree in Market Research, Business, Psychology, Anthropology, Sociology, Economics, Mathematics, Statistics, Data & Analytics or a closely related discipline, or equivalent professional work experience; Master’s degree preferred

Terms /Expected Hours of Work:

• 40 plus hour work week in the New York office

Salary / Pay Range

This job postingcontainsa pay range, whichrepresentsthe range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects tohire forthis position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials,orexpertisethat far exceed thoserequiredor expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.

$100,000 - $130,000 USD

Benefits Information
To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS

At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.

NO RELOCATION ASSISTANCE WILL BE PROVIDED.

The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.

WHO WE ARE

• Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
• Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
• Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
• Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.
• Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
• Execute: We take action with precision, delivering results that drive our goals forward.
• Inspire: We motivate others through vision, energy, and a commitment to excellence.
• Live Our Values: We embody our core principles in every decision and action.
• Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
• Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact

WHO YOU ARE

Talent Attributes: What we expect for our employees:

• Embody an enthusiastic, proactive can-do attitude
• Embracegrit,free from ego orentitlement
• Excel as a relationship builder, with the ability to influence
• Eager learner, driven by passion rather than justambition
• Encompasses an incredible work ethic with an agile mindset