Manager, Compliance & Risk

Trueml; San Francisco (CA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Flexible vacation

Medical/dental/vision insurance

Traditional/Roth retirement savings

Disability and life insurance

Flexible Spending Account & Limited FＳ

Parental leave, volunteer and voting时间

On-demand wellness platform access

PerkSpot discounts

Job summary

TrueML is seeking a Manager, Compliance & Risk to serve as the operational backbone of our Legal, Audit & Compliance department. Reporting to the Director of Compliance & Risk, you will lead day-to-day operations across CMS, risk assessments, and DDQs while ensuring our AI-driven SaaS platforms meet regulatory standards.

The role requires 5+ years in fintech compliance and 3+ years people leadership, plus expertise in FDCPA, TCPA, Reg F and BSA/AML.

Qualifications

• 5+ years of progressive compliance, risk, or audit experience in fintech, SaaS, or financial services.
• 3+ years of direct people management.
• Deep understanding of consumer financial protection regulations (FDCPA, TCPA, GLBA, Reg F, BSA/AML).
• Experience with Jira/Confluence workflows and DDQ/RFP platforms.

Responsibilities

• Lead daily operations of the CMS and maintain Risk & Control library in the GRC platform.
• Coordinate end-to-end audits and client DDQs for certifications like ISO 27001 and PCI-DSS.
• Oversee KYB onboarding, transaction monitoring, Nacha rules, and card network compliance.
• Administer compliance tools and maintain executive KPI/KRI dashboards.

Skills

Regulatory expertise

People management

GRC tooling

Fintech experience

Education

Bachelor's degree

Industry certifications

Tools

Jira Service Management

AuditBoard

Confluence

Looker

Google Sheets/Excel

Job description

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

About This Role:

As the Manager, Compliance & Risk, you will serve as the operational backbone of our Legal, Audit & Compliance department. Reporting to the Director of Compliance & Risk, your critical goal is to lead day-to-day operations across continuous compliance monitoring, audit execution, client due diligence (DDQs), and emerging payments/KYB workflows while ensuring our AI-driven SaaS platforms meet the highest regulatory standards.

What You'll Do:

• Execute CMS & Risk Management: Lead daily operations of the Compliance Management System (CMS), conduct annual risk assessments, and maintain the Risk & Control library in our GRC platform.
• Manage Audits & Client DDQs: Coordinate end-to-end audit fieldwork for certifications (ISO 27001, PCI-DSS) and client examinations, supervising the timely completion of Due Diligence Questionnaires (DDQs).
• Oversee Payments & KYB Compliance: Manage compliance for our Payment Portal, supervising Know Your Business (KYB) onboarding, transaction monitoring, Nacha rules, and card network compliance.
• Drive Monitoring & Remediation: Execute continuous monitoring across consumer financial protection frameworks (FDCPA, TCPA, Reg F, BSA/AML) and validate root-cause corrective action plans.
• Lead & Develop the Team: Directly supervise, mentor, and manage daily workload distribution for compliance specialists and analysts, holding absolute accountability for team SLAs.
• Administer GRC & Reporting: Serve as an active administrator for compliance tech tools (Jira Service Management, AuditBoard, Confluence, Responsive) and maintain executive KPI/KRI dashboards.

Who You Are:

• Fintech & Compliance Leader: You bring 5+ years of progressive compliance, risk, or audit experience in fintech, SaaS, or financial services, along with 3+ years of direct people management.

• Regulatory Expert: You have a deep operational understanding of consumer financial protection regulations (FDCPA, TCPA, GLBA, Reg F, BSA/AML) and payment/banking standards (Nacha, PCI-DSS).

• Tech & GRC Proficient: You bring hands-on experience administering GRC tools, advanced Jira/Confluence workflow management, DDQ/RFP platforms, and analytics tools (Looker, Google Sheets/Excel).

• Educated & Credentialed: You hold a Bachelor's degree in Business, Finance, Legal Studies, Information Systems, or equivalent experience (industry certifications like CRCM, CAMS, CISA, or CRISC are a plus).

$100,000 - $140,000 a year

For U.S.-based hires, the overall base salary framework for this role currently spans $100,000 to $140,000 per year. The applicable base salary range for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications.
Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you’ll find a few example cities representative of each tiers:

• U.S. Geo Tier 1(i.e. San Francisco, New York City, Boston)
• U.S. Geo Tier 2(i.e. Austin, Denver, Phoenix)
• U.S. Geo Tier 3(i.e. Kansas City, Jacksonville, Indianapolis)

We encourage you to speak to your recruiter to learn more about our compensation philosophy as well as discuss our benefits, total rewards, and opportunities for growth.

What We Offer (Perks & Benefits)

• Flexible vacation
• Medical/dental/vision insurance
• Traditional/Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account & Limited FSA
• Family-friendly parental leave, volunteer and voting time off
• On-demand wellness platform access for you and 5 friends and family
• PerkSpot discount program for 900+ merchants nationwide

Remote Work, Travel Expectations & Physical Requirements:

This role supports a global, cross-functional business and operates primarily in a Remote-First environment. However, flexibility outside of standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects.

This position primarily involves computer-based work, requiring extended periods at a computer, participation in virtual meetings, and use of standard office technology. We will consider reasonable accommodations to enable individuals to perform the essential functions of the role.
Maintaining a reliable internet connection and a professional work environment is expected. The ability to protect confidential company, employee, customer, and business information while working outside of a company office is also required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.