Manager, Compliance & Quality Standards

Ontario Water Works Association; Town of Chatham (NY); On-site; USD 94,000 - 111,000; Full time

Benefits offered by this job

OMERS pension plan

Comprehensive group benefits package

Sick and vacation entitlements

Job summary

Municipality of Chatham-Kent is seeking a permanent full-time Manager, Compliance & Quality Standards for the Public Utilities Commission in Chatham. This role leads compliance, quality management, environmental stewardship, regulatory affairs, and SCADA services for municipal water and wastewater systems.

Responsibilities include policy development, staff leadership, regulatory reporting, risk management, and continuous improvement initiatives.

Qualifications

• Post-secondary diploma or degree in Engineering, Environmental Science, Water/Wastewater Technology, Public Administration, or related discipline.
• Minimum six (6) years of progressively responsible experience in water/wastewater operations, compliance, environmental management, quality systems, or a related field, including supervisory or management experience.
• Valid Ontario Water Treatment and Wastewater Treatment Operator licences appropriate to the position.
• Thorough knowledge of applicable legislation, regulations, approvals, and industry standards governing municipal water and wastewater systems.
• Working knowledge of SCADA systems and their application within water and wastewater operations.
• Strong leadership, strategic planning, project management, budget administration, and staff development skills
• Proven ability to build effective relationships with regulatory agencies, stakeholders, employees, elected officials, and the public.
• Excellent communication, analytical, decision-making, problem-solving, and organizational skills.
• Experience working in a unionized environment
• Proficiency with Microsoft Office and corporate business systems.

Responsibilities

• Demonstrate Chatham-Kent’s core values and competencies.
• Lead and oversee compliance, quality management, environmental compliance, regulatory reporting, and SCADA programs.
• Ensure compliance with all applicable Federal, Provincial, and Municipal legislation, licenses, approvals, standards, and policies.
• Maintain and continually improve the Drinking Water and Wastewater Quality Management Systems.
• Establish and oversee risk management, auditing, monitoring, and corrective action processes.
• Coordinate regulatory inspections, audits, reporting requirements, and responses to compliance matters.
• Direct and support staff responsible for quality management, environmental compliance, regulatory training, records management, and SCADA operations.
• Oversee regulatory certification, training, competency, and professional development programs.
• Provide strategic advice and technical guidance to senior leadership, operational staff, and project teams.
• Develop policies, procedures, operational plans, contingency plans, and emergency preparedness initiatives.
• Monitor performance indicators and prepare reports to support operational and regulatory decision-making.
• Manage compliance and SCADA operating budgets and assist with annual budget planning.
• Maintain effective relationships with regulatory agencies, municipalities, industry partners, and the public.
• Ensure health, safety, and environmental requirements are incorporated into all programs and operations.
• Attend and present reports to management, committees, and the Public Utilities Commission as required.
• Provide leadership on drinking water and wastewater regulatory matters by monitoring emerging requirements, maintaining relationships with regulatory authorities, and ensuring organizational compliance and readiness for change.
• Provide leadership in identifying and addressing cybersecurity risks affecting drinking water, wastewater, and SCADA systems by maintaining awareness of emerging threats, regulatory requirements, and industry best practices.

Skills

Leadership

Strategic planning

Project management

Budget administration

Staff development

Regulatory compliance knowledge

Communication skills

Analytical skills

Organizational skills

Relationship building

Education

Post-secondary diploma or degree in Engineering, Environmental Science, Water/Wastewater Technology, Public Administration, or related discipline

Tools

SCADA systems

Microsoft Office

Job description

Job Status: Full-Time Permanent

Union: Non-Union

Number of Positions: 1

Hours of Work: 35

Location: McGeorge Building, Chatham

Reason for Vacancy: Replacement

Closing Date: Applications must be received by 11:59pm (EST) on Wednesday, October 7, 2026. Applications received after this deadline will not be accepted.

The Municipality of Chatham-Kent has an opening for a permanent full-time Manager, Compliance & Quality Standards within the Public Utilities Commission.

Job description

Under the direction of the Director of Engineering & Compliance, the Manager of Compliance & Quality Standards provides leadership for compliance, quality management, environmental stewardship, regulatory affairs, and SCADA services for Municipal water and wastewater systems. The position is responsible for ensuring compliance with applicable legislation, approvals, licenses, and quality management standards while promoting continuous improvement, risk management, operational excellence, and asset reliability.

As a member of the leadership team, the Manager develops and implements policies, programs, and strategies that support safe, reliable, and sustainable water and wastewater services. The position provides leadership to compliance, quality management, environmental compliance, regulatory training, and SCADA staff while fostering a culture of accountability, collaboration, innovation, and continuous improvement.

The Community of Chatham-Kent

Join the Municipality of Chatham-Kent world renowned for friendly people, spectacular outdoor water recreation and also known as "Classic Car Capital of Canada". A single tier municipality, Chatham-Kent is located between Lake Erie and Lake St. Clair, and covers a large geographical area of 2,500 sq. km and boasts a storied past as a car manufacturing powerhouse. Each community in Chatham-Kent has its own unique character and history, and all enjoy the safe and affordable lifestyle that makes the region popular. Chatham-Kent has become a sought-after place for relocation and as such, our population has steadily been increasing and diversifying. Lead by a team of experienced, professional, and passionate leaders, CK is becoming one of the most desired teams to join.

Essential responsibilities

• Demonstrate Chatham-Kent’s core values and competencies
• Lead and oversee compliance, quality management, environmental compliance, regulatory reporting, and SCADA programs.
• Ensure compliance with all applicable Federal, Provincial, and Municipal legislation, licenses, approvals, standards, and policies.
• Maintain and continually improve the Drinking Water and Wastewater Quality Management Systems.
• Establish and oversee risk management, auditing, monitoring, and corrective action processes.
• Coordinate regulatory inspections, audits, reporting requirements, and responses to compliance matters.
• Direct and support staff responsible for quality management, environmental compliance, regulatory training, records management, and SCADA operations.
• Oversee regulatory certification, training, competency, and professional development programs.
• Provide strategic advice and technical guidance to senior leadership, operational staff, and project teams.
• Develop policies, procedures, operational plans, contingency plans, and emergency preparedness initiatives.
• Monitor performance indicators and prepare reports to support operational and regulatory decision-making.
• Manage compliance and SCADA operating budgets and assist with annual budget planning.
• Maintain effective relationships with regulatory agencies, municipalities, industry partners, and the public.
• Ensure health, safety, and environmental requirements are incorporated into all programs and operations.
• Attend and present reports to management, committees, and the Public Utilities Commission as required.
• Provide leadership on drinking water and wastewater regulatory matters by monitoring emerging requirements, maintaining relationships with regulatory authorities, and ensuring organizational compliance and readiness for change.
• Provide leadership in identifying and addressing cybersecurity risks affecting drinking water, wastewater, and SCADA systems by maintaining awareness of emerging threats, regulatory requirements, and industry best practices.

Essential qualifications

• Post-secondary diploma or degree in Engineering, Environmental Science, Water/Wastewater Technology, Public Administration, or a related discipline; or an equivalent combination of education and experience.
• Minimum six (6) years of progressively responsible experience in water/wastewater operations, compliance, environmental management, quality systems, or a related field, including supervisory or management experience.
• Valid Ontario Water Treatment and Wastewater Treatment Operator licences appropriate to the position.
• Thorough knowledge of applicable legislation, regulations, approvals, and industry standards governing municipal water and wastewater systems, including the Safe Drinking Water Act, Ontario Water Resources Act, Environmental Protection Act, Drinking Water Quality Management Standard (DWQMS), Occupational Health and Safety Act, and related regulations.
• Working knowledge of SCADA systems and their application within water and wastewater operations.
• Strong leadership, strategic planning, project management, budget administration, and staff development skills
• Proven ability to build effective relationships with regulatory agencies, stakeholders, employees, elected officials, and the public.
• Excellent communication, analytical, decision-making, problem-solving, and organizational skills.
• Experience working in a unionized environment
• Proficiency with Microsoft Office and corporate business systems.

Other qualifications

• Ministry of the Environment, Conservation and Parks (MECP) operator certification and licensing is an asset.
• Internal Auditor or Quality Management Systems auditing certification is considered an asset.
• Water Distribution and/or Wastewater Collection certification is considered an asset.

Work environment/hours of work

• This position works both indoors and outdoors
• This position is required to work weekday hours, with occasional evening hours and weekend hours

Driver’s licence/vehicle requirements

This position requires the successful candidate to have a valid class G Ontario driver’s licence; a driver’s abstract will be conducted by the Municipality of Chatham-Kent. An acceptable driver’s abstract will: be an original document and current (within the previous thirty (30) days); have no more than four (4) demerit points; have no more than two (2) convictions for the same offence; have no criminal code convictions; have no ‘non-medical or administrative’ license suspension in the preceding three (3) years. Because this position may be required to drive their own vehicle, a reliable vehicle is also required.

Background check requirements

Successful candidates will be required to complete a background check prior to commencement of employment. A background check may include the following: education/certification verification and employment reference check.

Essential physical and/or safety requirements

• Bending: frequent twisting (handling and storage of records, operational assistance, handling data binders, files and faxes, sample coolers)
• Walking: frequent walking on level surface (different rooms and buildings during samplings, internal auditing, health & safety investigations, gathering response to compliance issues; audits can include ground, asphalt and/or gravel)
• Sitting: constant sitting in chair (reviewing data, preparing reports, completing training requirements, driving to meetings, sampling, training, internal audits, etc.)
• Reaching: frequent reaching forward, backward, (up to 22.7 kgs or 50 lbs) (handling binders, picking up files and binders, operating hand held equipment, including analytical testing equipment)
• Hands: constant fine finger dexterity (movement), mousing (keyboarding, mousing, data management, preparing reports, reviewing operational data)

Benefits

This permanent full-time position has an annual salary of $131,609 to $155,183 and will receive benefits including: participation in the OMERS pension plan (mandatory) as well as sick and vacation entitlements. Following successful completion of a 3-month waiting period, candidates will also be entitled to a comprehensive group benefits package.

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The Municipality of Chatham-Kent is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees in a workplace that is inclusive, supportive, and reflective of the diverse community we serve.

The Municipality does not use artificial intelligence or automated decision-making tools in its recruitment or selection processes; all hiring decisions are made by people.

Should you require accommodations during the recruitment process, please contact Human Resources & Organizational Development (HROD) at 519-360-1998. Applicant information is collected under the authority of the Municipal Freedom of Information and Privacy legislation and will be used strictly for the purpose of candidate selection.